1 Reply Latest reply: Sep 16, 2013 10:13 AM by fgregor RSS

    The mystery of the missing installed extension…

    Franck Payen CommunityMVP
    Franck Payen Sep 14, 2013 11:11 PM

      David Deraedt build a really nice extension to export Illustrator Layers to Edge Animate.

       

      As I tried to use it, i launched the exchange panel which was stuck at version 0.9.5, that is to say i don't use it much. At one moment during the 14.8MB upgrade, it mentions launching Extension Manager. Took me two hard reboots of the machines to go to the end of the upgrade process of Extension Manager (CC, mac mini)

       

      That was the first surprise : there's no mention of theExchange Panel for CC in the Creative Cloud Desktop App (you know the menu item in the menu bar), as there is one for Exchange Cs6. I can understand it's now included in CC apps. But then, when going inside the app (Ai, Ps, inD), the only moment it says "upgrade exchange" is when i launch it. I'm glad it doesn't ask upgrades every once in a while if I don't use it, but there should at least be an information inside Ext. Manager that the 0.9.5 is not the latest version, and that i can upgrade it from there (which i couldn't). That's a bit poor oobe…

       

      Second surprise was then : after i upgraded Exchange, the extension was listed in the panel, and i installed it. At some moment, it asked to authenticate ExManCmd before installing (which launched Extension Manager ?). Then it says the extension was installed, but i need a restart of the app. Fair enough. I restart Ai, the extension is nowhere to be seen (especially in the window menu > extensions > (where Exchange is)).

       

      So i think "maybe I should restart the machine, then Ai". No success. I think about complaining to the developper, but then realize i have another machine. That machine is cleaner, was fresh when i installed the CC apps on it, that must help a lot. On the MacBookPro, ExManCmd launched before the end of Exhange panel's upgrade. Worked fine. Then the extension was listed in "my extensions", great (as expected). I clicked to install it, which it did, prompted for restarting Ai (might be interesting to provide with a quit button there ?). Restart, and in the menu i had the working extension.

       

      My apps are now up to date, all CC, Exchange panel too. Both panels say the extension is installed, but only the macbook has it running.

       

      Any clue ?

        • 1. Re: The mystery of the missing installed extension…
          fgregor Adobe Employee
          fgregor Sep 16, 2013 10:13 AM (in response to Franck Payen)

          Hi Franck,

           

          Sorry to hear that you had trouble upgrading from the 0.9.5 panel to the latest version, but thank you for persevering until it worked and thanks for the feedback - this is something we are working hard to improve in the coming months.

           

          As for the missing extension on your Mac Mini...

           

          On your MacBook, can you see the extension listed in either of the following two locations?:

          /Library/Application Support/CEPServiceManager4/extensions

          /Users/<username>/Library/Application Support/CEPServiceManager4/extensions

           

          If you can find it, can you then check the same locations on your Mac Mini and see if the extension exists there? If it doesn't it would be worth checking whether it has somehow ended up being installed for CS6 rather than CC:

          /Library/Application Support/CS6ServiceManager/extensions

          /Users/<username>/Library/Application Support/CS6ServiceManager/extensions

           

          When you launch Extension Manager CC on your Mac Mini, is the extension listed there under Illustrator CC?

           

          Many thanks,

          Fraser