6 Replies Latest reply: Nov 1, 2013 6:03 AM by hebe-1 RSS

    Attached file stays in Outlook 2010 sendnow outbox folder, but will not send.

    Hebe-IT Community Member

      I have installed sendnow on a number of PCs at this office and all work fine. One laptop seems to install fine as the outlook plugin is shown and on first use the user ID is requested. An attached file will stay in the outlook sendnow outbox folder and will not send. I tried un/reinstall without any change. Any ideas of things to try?

        • 1. Re: Attached file stays in Outlook 2010 sendnow outbox folder, but will not send.
          bob.treitman Employee Hosts

          Whenever I've seen this, the problem has been that there was a typo/mistake in the email address to which the file was being sent. Can you check that it's correct?

          Have you tried deleting that from your outbox and resending? Does it happen with all transactions on that machine?

          • 2. Re: Attached file stays in Outlook 2010 sendnow outbox folder, but will not send.
            hebe-1

            Bob,

             

            Thanks for your comments. I was on my clients system and was sending to my email, so I don't think it was that. I did delete from the outbox and resent, but it just stays in the outbox.

             

            I tried something else since I placed this first posting. I have sendnow on my system, so I changed the login account on my sendnow to my client's, which worked. So there is some issue on my clients system. I figure that it is something with the MS visual tools for microsoft office system 3.0 runtime(VSTOR3). I uninstalled sendnow and then uninstalled VSTOR3 as well. VSTOR3 is likely the service that works with the .net framework to actually send the file. I installed VSTOR3 SP1, but no change. I now think that the registry is not correct, as uninstalling VSTOR3 still leaves artifacts in the registry. I had to stop at this point as the client needed the system.

             

            I wish there was a complete unistall for sendnow and the VSTOR3. I may have to go back to a restore point and start from that state or clean the registry??!!

            • 3. Re: Attached file stays in Outlook 2010 sendnow outbox folder, but will not send.
              bob.treitman Employee Hosts

              Hi,

              You should be able to remove the SendNow Outlook Plug-in from within Microsoft Outlook. I am using a Mac right now and don't have a Windows machine here (at home) but I think that removing plugins is a pretty straightforward process. A quick internet search should get you going.

              There is nothing else about SendNow to uninstall - it runs in a browser and doesn't install anything on the local machine.

              • 4. Re: Attached file stays in Outlook 2010 sendnow outbox folder, but will not send.
                hebe-1 Community Member

                Bob,

                 

                There is no issue with uninstalling the sendnow outlook plugin. I have installed sendnow on Macs and the windows install is different. On windows, the VSTOR3 is installed first as it is prerequisite software, then the sendnow installed. If the sendnow is uninstalled the VSTOR3 is still listed as installed and is a separate uninstall.

                 

                Thanks again.

                • 5. Re: Attached file stays in Outlook 2010 sendnow outbox folder, but will not send.
                  bob.treitman Employee Hosts

                  I'm a bit curious as to what you have installed.  SendNow is a web-based program that runs in a browser. Until recently, we were distributing a Desktop app that uses Adobe AIR. But we stopped distributing it a few months ago. What, exactly, are you installing that requires VSTOR3?

                  • 6. Re: Attached file stays in Outlook 2010 sendnow outbox folder, but will not send.
                    hebe-1 Community Member

                    Just wanted to close the loop on this so if others experience the same issue.

                     

                    It turns out that the "alternative" e-mail address on the clients primary sendnow account was my e-mail address. The issue occurs because I was using my email address to test a message using sendnow from the primary's sendnow account. I am not sure why sendnow would hang, but changing the alternative address to one the client would never use sendnow to or using a different test address corrected the issue.

                     

                    Hope this helps someone else.