18 Replies Latest reply: Oct 17, 2014 10:38 AM by octavioamu

Problem with Photoshop and Reflow plugin

PRO3790 Sep 13, 2013 12:09 PM

I keep getting the following message every time I start photoshop:

There is a problem with Generator. Please quit Photoshop and try again. If the problem persists, remove any third-party plug-ins or try reinstalling Photoshop.

I am running PS 14.1.1

I have also noticed that the Reflow option is missing in the generaotr dropdown. I have installed Reflow and have also tried just downloading/installing the plugin.

Any ideas?

Thanks for the help.

1. Re: Problem with Photoshop and Reflow plugin

Seth Walker Sep 13, 2013 12:17 PM (in response to PRO3790)

You may want to try a few Photoshop forum threads. We've been pointing people to the following:
http://forums.adobe.com/message/5664955#5664955

If that doesn’t resolve it, there are additional instructions on the PS forum thread:
http://forums.adobe.com/thread/1292363?tstart=0
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2. Re: Problem with Photoshop and Reflow plugin

Anirudh Sasikumar Sep 13, 2013 12:21 PM (in response to PRO3790)

Hi,

Sorry to hear you are running into trouble. This definitely sounds like a bug at our end.

Here are some steps that may help resolve this problem:

1. Remove Plug-ins/Generator/reflow.generate folder from the directory where Photoshop is installed. (Usually /Applications/Adobe Photoshop CC on mac, win - c:\Program Files\Adobe\Adobe Photoshop CC, C:\Program Files (x86)\Adobe\Adobe Photoshop CC).

2. Reinstall Edge Reflow CC.

Hope that helps,
Anirudh
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3. Re: Problem with Photoshop and Reflow plugin

PRO3790 Sep 13, 2013 2:42 PM (in response to Seth Walker)

Thanks Seth. I had actually seen these threads as well. Still searching.
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4. Re: Problem with Photoshop and Reflow plugin

PRO3790 Sep 13, 2013 2:45 PM (in response to Anirudh Sasikumar)

Thank you Anirudh. Tried removing the plugin and reinstalling Reflow as you suggested. Unforntuantley, it did not fix the issue.
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5. Re: Problem with Photoshop and Reflow plugin

Anirudh Sasikumar Sep 13, 2013 4:56 PM (in response to PRO3790)

Strange.

Does photoshop start fine with the Reflow plugin removed?

What OS are you on?

Thanks,
Anirudh
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6. Re: Problem with Photoshop and Reflow plugin

PRO3790 Sep 13, 2013 5:53 PM (in response to Anirudh Sasikumar)

Thats the strange thing, I removed the plugin from PS and restarted it and it still gave me the message. Also, with Generator removed it still shows up in the File menu. I would think that it would not be there.
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7. Re: Problem with Photoshop and Reflow plugin

PRO3790 Sep 13, 2013 5:54 PM (in response to PRO3790)

Oh, I am on OS 10.8.5
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8. Re: Problem with Photoshop and Reflow plugin

Seth Walker Sep 15, 2013 9:52 AM (in response to PRO3790)

Please let us know if you resolved this issue. You may also want to try reinstalling PS. Find the uninstaller in Applications/Utilities/Adobe Installers/. Be sure to backup any settings and plugins, of course.

Otherwise the CS Cleaner tool is sometimes an option: http://www.adobe.com/support/contact/cscleanertool.html
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9. Re: Problem with Photoshop and Reflow plugin

PRO3790 Sep 15, 2013 5:37 PM (in response to Seth Walker)

Yes, I have tried reinstalling PS and Reflow. I also tried Cleaner, still no joy.
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10. Re: Problem with Photoshop and Reflow plugin

Anirudh Sasikumar Sep 16, 2013 4:30 PM (in response to PRO3790)

Photoshop Generator writes logs to the following location:

Mac:
/Users/[your username]/Library/Logs/Adobe/Adobe Photoshop CC/Generator

Windows:
C:\Users\[your username]\AppData\Roaming\Adobe\Adobe Photoshop CC\Generator\logs

Could you post the contents of the log file or share a dropbox (or creative cloud) link to it?

Thanks,
Anirudh
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11. Re: Problem with Photoshop and Reflow plugin

PRO3790 Sep 16, 2013 10:29 PM (in response to Anirudh Sasikumar)

Hi Anirudh. I looked under my user name and Library is not listed. There is /Library/logs/adobe/installers. However, I could not locate Adobe Photoshop CC/Generator
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12. Re: Problem with Photoshop and Reflow plugin

Anirudh Sasikumar Sep 17, 2013 9:34 AM (in response to PRO3790)

It is a hidden folder. In Finder, you can hit Cmd + Shift + G and type in:

~/Library/Logs/Adobe/Adobe Photoshop CC/Generator
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13. Re: Problem with Photoshop and Reflow plugin

PRO3790 Sep 25, 2013 8:00 PM (in response to Anirudh Sasikumar)

No, the system comes back with that the folder can not be found.
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14. Re: Problem with Photoshop and Reflow plugin

PRO3790 Sep 25, 2013 10:25 PM (in response to Anirudh Sasikumar)

Ok, after researching this more, I created a new Admin account and the problem does not show up on that account. So, there is a problem with my user account, but how do I fix it?
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15. Re: Problem with Photoshop and Reflow plugin

Anirudh Sasikumar Oct 3, 2013 2:33 PM (in response to PRO3790)

I can confirm that the symptoms you describe will come up if another Photoshop instance is running on the same machine (on another user account).

So if you have user A who started Photoshop, you log out and log in as user B, you start Photoshop again, you will run into this.

We're working on a fix for this case.
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16. Re: Problem with Photoshop and Reflow plugin

joan_lafferty Oct 14, 2013 4:01 PM (in response to Anirudh Sasikumar)

This is now fixed in the latest version of the Photoshop - Reflow plugin. If you install an update of Reflow through your Creative Cloud Desktop application, you will no longer see this problem.
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17. Re: Problem with Photoshop and Reflow plugin

Prasad Ghantasala Aug 31, 2014 9:53 PM (in response to PRO3790)

Hello,

There is a simple trick for doing this.

1. Uninstall all your photoshop CC & Edge Reflow CC. (Make Sure you delete all the folders in C: drive and temp files.).
2. Once after step1 Install photoshop CC & Edge Reflow CC Normally.
3. Now download the Edge Connect Plugin from
4. Once run the plugin and now you will find a reflow folder in your (applications folder on Mac) and in your (Program Files in Windows).
5. Open the folder " reflow/plug-ins/generator/ " and copy " reflow.generate " folder.
6. Now, Open Photoshop CC folder and go to plug-ins/Generator/
7. Paste the copied folder here and restart your Pc or Mac.
8. Now everything should be alright.

This is not just an answer this is how i solved the same problem on my mac.
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18. Re: Problem with Photoshop and Reflow plugin

octavioamu Oct 17, 2014 10:38 AM (in response to Anirudh Sasikumar)

This resolve in my case, but the problem was with LiveSharePS plugin. I have deleted both folders (reflow too) and now everything seems to be working ok (also my Ps was closing alone)
Thanks
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