RoboHelp HTML Help Files and User Feedback

[Guest]

Good afternoon----

Does RoboHelp have the capability of building out a Knowledge base where users can rate an HTML topic and then also enter their user comments and submit?

Thx again,

Susan

[RoboColum_n_]

Hi Susan.

Commenting is available with Adobe AIR output. See the link below for details of how to set up your project.

http://www.grainge.org/pages/authoring/air/9/air_rh9.htm

[Guest]

Thank you, Peter!

I've read through your website and I have a few questions on setting up the Adobe Air Help project for customer commenting:

• Once the project is set up for review/comment for customer feedback, can you run a report and assess whether the customers have viewed the Help topics as helpful (Was topic helpful: Yes or No?)
• Can you then run a report to assess how many hits a topic received vs. x,y, z topics received no hits at all?
• Does the set up that you outline on your website for Adobe Air become $$ with the digital signatures that you need to configure for the customer commenting and feedback?

Thx again!

Susan

[Peter Grainge]

1] No reports.

2] Like I said, no reports.

3] I'm not following what you mean.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Jeff_Coatsworth]

2. You're looking for something like Google Analytics? You would get that through hosting your WebHelp Pro output on a RH Server install.

3. You can pay for a digital signature or roll your own for free - it just won't have your name on it.