1 2 Previous Next 72 Replies Latest reply on Feb 16, 2015 12:51 PM by Eric A Weiner Go to original post
      • 40. Re: Canon C300 MXF spanned clips
        Jim_Simon Level 9

        installation of Mountain Lion on my macs, could that effect the way the files are created somehow?

         

        Possibly.  I've read that the newer OS will no longer see an AVCHD folder as a group of "files" the way it used to (the way it should), it now reads them as QuickTime Packages or something.

        • 41. Re: Canon C300 MXF spanned clips
          Paul Joy (UK) Level 1

          But then even my older project files were copied on to the archive drive after Mountain Lion so that surely can't be the reason. Just very strange that all the cards until last August are seen as Canon XF and anything since is not. I have seen some other strange behavour when copying cards sometimes. Occasionally when dragging a cards contents over to the hard drive only the CONTENTS folder and the CLIPS001 folder will copy and the various sub folders will not be copied, even though they exist on the card. This doesn't happen every time but I've seen it more than once and on different macs.

          • 42. Re: Canon C300 MXF spanned clips
            Jim_Simon Level 9

            so that surely can't be the reason.

             

            Well...if it surely can't be, why then did you ask if it might be?

            • 43. Re: Canon C300 MXF spanned clips
              Kevin-Monahan Adobe Employee

              BigBrennan wrote:

               

              You know the saddest part of this is Adobe has been downright evasive about responding to this issue.  I've had 3 calls with techs who offered no help, no answers, or my favorite, insisted that I was doing something incorrectly.  Adobe keeps trying to close my help case without offering any additional assistance.  I've even been emailing a tech directly as he gave me his direct email address and now he has become totally unresponsive.

               

              My work around is using an external recorder that captures to pro-res files or using an old laptop to edit that has CS5 installed on it.  Also been editing in Avid until Adobe figures out what's going on


              Sorry, I can respond. It appears that Canon XF footage that is spanned had a bug in Premiere Pro CS6, however there were some fixes in the Premiere Pro CS6 (6.0.2) update. Can you confirm that you are on the latest version?

               

              If you are still having trouble, file a bug report, if you can: http://www.adobe.com/go/wish

              • 44. Re: Canon C300 MXF spanned clips
                Paul Joy (UK) Level 1

                Jim Simon wrote:

                 

                so that surely can't be the reason.

                 

                Well...if it surely can't be, why then did you ask if it might be?

                 

                You should have read the rest of that post Jim, I figured out that my whole archive had been written to disk in ML so had to rule out that theory.

                • 45. Re: Canon C300 MXF spanned clips
                  Paul Joy (UK) Level 1

                  Hi Kevin, thanks for chiming in.

                   

                  Can you confirm the behavour of the known bug? Would it result in the whole card no longer being recognised as Canon XF footage or are we talking about separate problems here?

                  • 46. Re: Canon C300 MXF spanned clips
                    Kevin-Monahan Adobe Employee

                    Paul Joy (UK) wrote:

                     

                    Hi Kevin, thanks for chiming in.

                     

                    Can you confirm the behavour of the known bug? Would it result in the whole card no longer being recognised as Canon XF footage or are we talking about separate problems here?

                    Paul,

                    I see you are on Premiere Pro CS6 (6.0.2) and bugs have been fixes regarding spanning in that version. Let me look into this a little more.

                    • 47. Re: Canon C300 MXF spanned clips
                      Paul Joy (UK) Level 1

                      Thanks Kevin, let me know if you need any additional tests or information.

                      • 48. Re: Canon C300 MXF spanned clips
                        Tayedrummer Level 1

                        Have you guys tried using importing media via the media browser and then using the import command as I mentioned earlier in this thread?

                         

                        The C300 produces spanned clips similar to the Red Epic/Scarlett and Arri Alexa.  I don't own an Alexa but I do have an Epic and C300's so I discovered that if you drag folders into bins from Windows Explorer (I'm on Win7/64 machine) that CS6 doesn't recognize the spanned files as a single clip.  If you import them through the media browser it will join them into a single clip in your bin.

                         

                        In the case of Red R3D media this is a real mess as each spanned file in your bin plays back the entire file (double click file 2 of 3 and it plays files 1-3 as a single clip) and will make a total mess out of your EDL.

                         

                        For C300 footage I've been using the Canon XF Utility and once I mount the CF card I 'EXPORT TO MXF' and use the option to merge to files into a single clip before loading in for editorial as Davinci Resolve isn't recognizing the spanned files either.

                        • 49. Re: Canon C300 MXF spanned clips
                          Paul Joy (UK) Level 1

                          Yes, the problem is that when using the media browser is should recognise the file structure as Canon XF, but it doesn't. I got around it by dragging in the clips as suggested but it's then a bit of a pain to deal with all the spanned clips.

                           

                          I did try exporting an MXF from the XF utility and that works fine although it then means having to store duplicate data which I enjoy not having to do with Premiere.

                           

                          Interestingly I think I may have solved the problem though...

                          I recently had my C300 updated to firmware 1.0.7.1.00 and all the cards from it so far have been recognised as Canon XF. Looking back the last time the firmware was updated was in June 2012 when 1.0.6 was installed, the exact same time the cards were no longer being recognised.

                           

                          It may have been a problem with the Canon firmware all along.

                          • 50. Re: Canon C300 MXF spanned clips
                            miledeep

                            is it possible that the issue is in how the media is transfered from the card in the field to storage?

                             

                            For instance... i did a job with a proper media manager... he used shotput pro to transfer the cards in the field to duplicate storage drives

                             

                            i however, have just copied the disc image from the desktop to storage...

                             

                             

                             

                            his transters work, mine dont.

                             

                             

                             

                            what is the prefered method of media management?

                            • 51. Re: Canon C300 MXF spanned clips
                              BigBrennan Level 1

                              Figured I would jump back in on this and update the thread.  My problem with spanned media seems to have been solved by updating the firmware on the C300s as Paul Joy mentioned.  Media browser is listining the directories as Canon XF directories appropriately now and spanned media is importing correctly.  Unfortunately though, for media recorded prior to this Canon firmware update, the problem still exists and requires use of one of the workarounds listed in this thread.

                              • 52. Re: Canon C300 MXF spanned clips
                                Clare_Major

                                An update to this thread, to try to save other C300 owners from the headaches I just went through:

                                 

                                Canon C300 firmware version 1.0.8.1.00 causes the same problem that Paul joy found with 1.0.6.1.00. So even though 1.0.7.1.00 fixed the issue, 1.0.8.1.00 rebroke it...

                                 

                                Luckily, 1.0.9.1.00, just released, appears to re-fix it. 

                                 

                                Hopefully Canon and Adobe can communicate with each other and sort this out for future firmware updates!

                                • 53. Re: Canon C300 MXF spanned clips
                                  Clare_Major Level 1

                                  Another update / wrinkle:

                                   

                                  This may not actually be a Canon firmware issue.  I discovered today that Premiere Pro CC will not recognize as Canon XF data any Canon C300 files that begin with numbers rather than letters in the Title Prefix

                                   

                                  For example, a card that was recorded with the naming convention "050001" (Title Prefix 05; Number Setting 0001) will only show up as File Browser data in PPro CC — but if I rename one set of folder data to "AA0001" (a folder under CLIPS001 and all the files within it) that one clip will then show up correctly as Canon XF data in the PPro CC Media Browser.

                                   

                                  I confirmed this bug by formatting cards and recording clips in the same camera/same firmware with Title Prefixes starting with numbers and starting with letters:  the files that began with numbers were not recognized correctly as Canon XF data by Premiere Pro CC, but the ones that began with letters were.

                                   

                                  So:  until this has been resolved by Adobe, it seems that we should only use letters in Title Prefix clip names.

                                  • 54. Re: Canon C300 MXF spanned clips
                                    Peter Geoffrey

                                    POSSIBE SOLUTION - I too have had the problem with PP re-ordering C300 spanned clips.  I have read many posts about this - some claiming its a Canon firmware issues - others waiting for Adobe to fix.  I saw one reference where someone asked about who was working off a network drive/SAN. Which I am.  My colleague however who was editing to same project on his system (and not working off a network drive) was not having the spanned clips re-ordining issue. Same media - same project file.  So I transferred all my media to my local hard drive, my colleague sent me his project file.  I openned in CC and relinked the media to my local drive.  All the C300 spanned clips opened in correct order, all behaving normally.  I strongly suggest people who are working off network drives try bringing their media onto their internal hard drive.

                                    • 55. Re: Canon C300 MXF spanned clips
                                      Chris Baldwin

                                      I'm using premiere CC and no matter what I do I cannot import a spanned clip from my c300 footage properly.  This first step of view as Canon XF is perpetually greyed out no matter what level or the root is selected.

                                      • 56. Re: Canon C300 MXF spanned clips
                                        Jim_Simon Level 9

                                        What exact version of PP?

                                         

                                        What camera firmware?

                                        • 57. Re: Canon C300 MXF spanned clips
                                          doug_k_

                                          Hi Jim,

                                           

                                          I've recently run into a problem with the way Premiere is reading our mxf footage. 

                                           

                                          In my timeline I have three clips  let,s say 204501, 204502, and 204503 (three files part of the same mxf clip located in the folder AA2045)

                                           

                                          We edited the job with Premiere reading these three clips with their own in and outs.  Now all of the sudden, Premiere is reading these three clips as one and the icons for all these clips in my sequence are showing gray hashmarks.

                                           

                                          How can we revert back so premiere is not reading these clips as 1?

                                           

                                          PP Version is 7.2.1(4)

                                           

                                          Any help would be appreciated.

                                          • 58. Re: Canon C300 MXF spanned clips
                                            Mark Mapes Adobe Employee

                                            @doug_k_: Wil's post in this thread should solve this issue for you: http://forums.adobe.com/thread/1358012?tstart=0

                                            • 59. Re: Canon C300 MXF spanned clips
                                              Ken @ Disney Level 1

                                              I'm having a similar issue with my C300 footage in Premiere (7.2.1.(4))

                                               

                                              I'm not going to delete the .CIF file, as suggested in another thread. I don't want to alter any of the original file structure of my RAW media. Currently I'm not able to import the footage correctly via the Media Browser window. After I freshly import my media, every clip is reporting a length of 05:16:00 exactly.

                                              • 60. Re: Canon C300 MXF spanned clips
                                                needles27 Level 3

                                                Ken - I had the exact issue recently:  C300 footage showing up as a series of 05:16 clips.  It occured because of the problem outlined by Clare_Major above.  I had folders created by the camera with a number in the Title Prefix (Mine were A10001 instead of AA0001)

                                                My solution was to change this in the camera for future shoots.  For the footage I already had, I tried changing the folder name on a clean copy of the entire folder structure, but that didn't work.  I ended up having to string the clips together and output a Prores version and then re-import.  The problem for me was that the audio kept re-setting on each 05:16 segment, so luckily for me I had a separate copy of the audio recorded out of the mixer to sync up.  I'm not sure if you would have the same problem or solution for that.

                                                • 61. Re: Canon C300 MXF spanned clips
                                                  Ken @ Disney Level 1

                                                  Unfortunately changing cameras is not an option for us. My facility is tasked with being a bit of a swiss army knife with production, importing & exporting from just about any format you can imagine.

                                                   

                                                  I’m in the process of attempting multiple workflow options to get this footage functioning. Hopefully I can post a functional workflow if I find one.

                                                  • 62. Re: Canon C300 MXF spanned clips
                                                    BigBrennan Level 1

                                                    Amazing this is still a bug.  CC has been kinda a dog for us too, lots of issues across all of our workstations with importing, exporting, and indexing.

                                                     

                                                    For the Canon XF media issue described herein, we only found one solution that's iron-clad, and that's exporting the media out of the Canon XF utility into merged clips for the spanned media.  I don't have it in front of me right now, but it's something like:

                                                     

                                                    1. Mount your XF media (from card or folder copied from card)

                                                    2. Highlight all of your media within the browser

                                                    3. Edit - Export to MXF - Merge clips (forget the exact sequence, but make sure you don't choose the option that puts all of the clips into a single file, you want the option that exports all files individually, but takes the spanned media and makes a single clip instead of 2/3/4 etc.)

                                                     

                                                    This will take the spanned media files and turn them into single clips that premiere has no problems reading and it's super fast and doesn't inflate your file sizes as transcoding to pro-res would. 

                                                    1 person found this helpful
                                                    • 63. Re: Canon C300 MXF spanned clips
                                                      needles27 Level 3

                                                      Ken_Disney wrote:

                                                       

                                                      Unfortunately changing cameras is not an option for us. My facility is tasked with being a bit of a swiss army knife with production, importing & exporting from just about any format you can imagine.

                                                       

                                                      I’m in the process of attempting multiple workflow options to get this footage functioning. Hopefully I can post a functional workflow if I find one.

                                                      I didn't suggest changing cameras - I meant changing how the folders are named within the C300s for future shoots to make sure the folders do not have numbers.  You can do this in the setup menus, and hopefully you can put the word out to the crews that are supplying footage for you as well.

                                                      This ended the problem for me going forward. 

                                                      • 64. Re: Canon C300 MXF spanned clips
                                                        Ken @ Disney Level 1

                                                        Thanks for the clarification! I’ll look into that… that would be great.

                                                        • 65. Re: Canon C300 MXF spanned clips
                                                          vargasc

                                                          Just hit this problem for the first time this morning, and my workaround was the same as Peter Geoffrey's. When the card structure was on our SAN, Premiere only recognized the first of the three spanned parts. When I copied that folder to my boot drive, Premiere correctly merged the three parts to its full 15 minute length. This was with Premiere Pro CC, 7.2.1

                                                          • 66. Re: Canon C300 MXF spanned clips
                                                            J_Harwood Level 1

                                                            Thought I might have cracked this when I found XF utility merging our spanned media across two mounted CF cards on a mac pro.

                                                             

                                                            Multi-cam live music shoot had all cameras record over their 32GB card and then into their second 32GB card in each C300.

                                                             

                                                            Unfortunately Prelude still not recognising the XF media and releasing the "View As..." 'CANON XF' option [only as File view].

                                                             

                                                            Yet to enquire with the hire firm about the C300 firmware installed, as a work around noted above.

                                                             

                                                            But for now, using @BigBrennan's work around (many thanks!), which means the workflow goes:

                                                             

                                                            Mount both CF cards>XF Utility: Merge All & ReName>Prelude: Ingest & Transcode>Sort & Send to Premiere

                                                             

                                                            Would love to crack this issue so I can spend the time saved working on logging the footage to help the editors.

                                                            • 67. Re: Canon C300 MXF spanned clips
                                                              Jill Woodward

                                                              Working on Premiere Pro CC 2014 - 8.0 same issue as vargac above. Spanned clip. Media browser actually reported the correct length, 11 minutes, but only imported the first :30. Only solution of everything mentioned here was Peter Geoffrey's to copy to the internal drive. Am otherwise working with a RAID for this project. Incidentally, most of the media for the project, 5 of 6 total interviews imported fine.

                                                              • 68. Re: Canon C300 MXF spanned clips
                                                                J_Harwood Level 1

                                                                Are your MXFs labelled alpha-numerically or just with letters?

                                                                 

                                                                I've found that MXFs like this won't work: A1000

                                                                 

                                                                Whereas MXFs like this will be recognised: AA000

                                                                • 69. Re: Canon C300 MXF spanned clips
                                                                  From FCP

                                                                  Dear Everyone on this problem. I can't tell you how many ways I have tried to solve this. Ive done everything on this thread and then some. Nothing seems to work.

                                                                  How ever I put the mfx files into premiere pro 6.5  be it canon XF utility, Prelude, both in combo, my files end up being 30 sec long at best. Is there a way to work natively with Canon C300 Files ?

                                                                  Are Adobe telling us a load of lies when they say you can just drop you files in and off you go? YES they are.

                                                                  Why don't they fix it!

                                                                  I have tried to contacting Adobe but my the don't have any answers, one email then nothing. As a new user but an experienced editor I'm really trying, can some one tell me what the best workflow is here?

                                                                  Do I just transcode to pro res and forget native?

                                                                   

                                                                  Many thanks,

                                                                  Armand

                                                                  • 70. Re: Canon C300 MXF spanned clips
                                                                    Eric A Weiner Level 1

                                                                    I'm just starting to import some C300 footage, and having the same grayed out Cannon XF utility.  I'm just getting started but wanted to add my voice that this seems messed up and has been going on for a LONG time now.

                                                                     

                                                                    I'm using CC 2014.2 (8.2.0 (65) build

                                                                     

                                                                    Going to get the Cannon XF utility and see if that helps.

                                                                     

                                                                    Edit: Decided to punt this problem for now, just used FCP 7 to ingest footage.  Had to install the FCP ingest plugin from cannon, I'm using 10.9, and it's only under like 10.8 software but so far everything is working good.  FCP 7 is reading Cannon XF cards just fine.  Is this a case of C300 just being too old to work with newer stuff? 

                                                                     

                                                                    Adobe please look into this though, I can't use FCP 7 forever.

                                                                    • 71. Re: Canon C300 MXF spanned clips
                                                                      Kevin-Monahan Adobe Employee

                                                                      Hi Eric,

                                                                      Typically, the way you import C300 footage is via the Media Browser from copies of the SD cards on your media drive. Is that the way you imported the footage?

                                                                       

                                                                      Thanks,

                                                                      Kevin

                                                                      • 72. Re: Canon C300 MXF spanned clips
                                                                        Eric A Weiner Level 1

                                                                        This was not working in Prelude when I choose to "import files".  But in Premere Pro, I tired though the media browser as you said and it did allow me to bring in the files, and they appeared to be correct. 

                                                                         

                                                                        However, I wanted to transcoded the media to Prores (I simply have bad luck with running raw .mxf files on mac) and edit with that.  But if I was editing raw this would have worked pretty well. 

                                                                         

                                                                        So thanks!  But it would be nice to get Prelude to work better with Cannon XF cards though. 

                                                                        1 2 Previous Next