Installed typekit fonts disappear in InDesign after restart.

Hi Marcy,

I'm sorry that you ran into trouble with this.  Would you please check which version of the Creative Cloud application you're running? You can find this by clicking the gear on the app, then choosing Preferences > Account.

And have you tried signing out of the Creative Cloud application and signing back in, instead of removing the fonts?  That may also get the fonts to sync to your machine again, and would be an easier workaround while we figure out what is happening here.

You can post your answers here in the forum, or email us at support@typekit.com if you would rather.  Thanks!

-- liz

Thank you for trying that, Marcy.  Would you please send over your recent Creative Cloud log files, so we can look into why the fonts are not active after you reboot?

On OS X, they are in the directory:

$HOME/Library/Application Support/Adobe/CoreSync/CoreSync-yyyy-MM-dd.log

Please email them as attachments to support@typekit.com, and our engineering team will take a look.  Thank you,

-- liz

Dear Typekit Support

I do have the exact same problem here. Also OS 10.7.5 + version 1.112.232 of CreativeCloud.

Is there already a solution?

Greetings

thomas

Use the Typekit support email address referenced above.

Hi Thomas,

Sorry to hear that you are seeing the same problem!  We are still working on this issue; would you please send your recent log files to support@typekit.com ?

On OS X:

* Open the Finder

* under the Go menu, select "Go To Folder"

* in the windows that opens, type:  /Users/(username)/Library/Application Support/Adobe/CoreSync/

Note that you need to replace "(username)" with your own account name.

(Or if you are comfortable working from the Terminal, cd to $HOME/Library/Application Support/Adobe/CoreSync/)

Thank you,

-- liz

Hi Liz

i've just sended my logfiles to the support team.

Note:

I do have a second installation on my macbook pro with the same account and versions (os 10.7.5., cloud 1.1.2.232) where everything works just fine.

Could the hardware or the access rights causes the problem? I do have only problems on my iMac (system+programm running on a SSD-Disk).

Greetings

thomas

Thanks, Thomas.  I have your email and will ask the engineering team to take a look at the logs.  We will follow up with you over email when we have some more info!

Best,

--liz

I'm getting the same problem, but running Windows 7 SP1, so it's not an OS specific issue.  If I open Creative Cloud and login first, then the fonts are available to inDesign when a document is opened, which is a minor hassle. Hope it gets resolved!

InDesign CC v9.1 x64, latest update available.

Hi VCOR,

The Creative Cloud desktop application does need to be running in order for the fonts to be synced to your machine.  If you quit the app, they won't be available until you start it up again.

I just wanted to check that this is the behavior you are seeing?  Please let me know if I misunderstood, so I can pass the details on to the team.

Thanks!
-- liz

I think we're talking the same thing. I assume when you say "Creative Cloud desktop app" it is just labeled as "Creative Cloud" when you run it from Windows.  Yes, it works fine if I launch it once before opening a document that uses a Typekit font. I wouldn't normally run it, as it doesn't seem to be needed for anything else (other than updates).

I'm not sure what Suitcase Fusion 5 is, but I assume it might be something installed by Adobe as part of the CC suite? I don't see it in Task Manager.

Suitcase Fusion 5 is not Adobe software - http://www.extensis.com/suitcase-fusion/.

The Creative Cloud application does several things: installs desktop applications, notifies you of and installs updates, handles Typekit fonts, handles file syncing, and connects with Behance.

I have the same Problem on OSX 10.8

My synced Fonts disappear and neither logging out and logging back in nor unsync and syncing Fonts again is working.

Is there a Solution for that?

Hi lemoos,

I'm sorry that you ran into trouble with this. Would you please send your recent sync log files to support@typekit.com so that we can look into the problem?

Thank you,

-- liz

On OS X:

* Open the Finder

* under the Go menu, select "Go To Folder"

* in the window that opens, type:  /Users/(username)/Library/Application Support/Adobe/CoreSync/

Remember to replace "(username)" with your own account name.

(Or if you are comfortable working from the Terminal, cd to $HOME/Library/Application Support/Adobe/CoreSync/)

On Windows:

C:\Users\user name\AppData\Roaming\Adobe\CoreSync\

Attach the 3 or 4 most recent CoreSync-yyyy-MM-dd.log files to an email. Please don't send a zip file, as they often get flagged as spam.

Do we have this problem fixed yet since I have to launch Creative Cloud app before opening any Adobe apps to get the fonts to work?

I have the same issue. Everytime i restart computer, the typekit fonts won't sync when opening an indesign file. I would have to remove font and add it back for it to work. I've also tried signing out of adobe creative cloud and that works as well. Please fix issue!

Vumhoang and Towelboy02,

Could you collect the referenced logs like Lemoos and send them to support@typekit.com also.

Thanks,

- Dave

I am having this problem as well, only on my iMac, it seems to be ok on my laptop. I was using Suitcase Fusion 4 yesterday, and installed Suitcase Fusion 5 today, but no change. Today I turned typekit on and off in creative cloud and it seemed to fix them.

Hi jonibean,

If you continue to have problems, please send an email to support@typekit.com and we will work to resolve the issue.

-Ben