10 Replies Latest reply on Nov 20, 2013 12:09 PM by Herbert2001

    Photography Program--confusing terms

    erich6@ieee.org

      I'm confused by the contradicting descriptions of the montly rate for the new Photography Program.  The FAQ states:

       

      "Customers who sign up by December 31, 2013 will be able to continue their membership. This price is not a special introductory price for your first year only; it is the standard price for this level of membership. But if you cancel your membership in the future, you will not be able to re-join at this special price."

       

      This implies that the price is set to remain the same even after the first year as it is the "standard price."  However, when I started to purchase the subscription I was presented with the following terms:

       

      "Renewal: The price is valid for a full 12 months. After that, we'll renew your contract automatically, at the then-current price of the offering, unless you cancel. The price is subject to change, but we will always notify you beforehand."

       

      This contradicts the FAQ, as it states the price will change after the first year by referring to the "then-current price." 

       

      So, which one is it?

        • 1. Re: Photography Program--confusing terms
          Beverley Gray Adobe Employee

          Hi erich6@ieee.org

           

           

          As stated in the FAQ this is not a special introductory price that will revert to regular pricing after a year.  The price offered now is the standard price and it is a limited time offer - until 31 December, 2013.

           

          The renewal is based on the "then current price".  This means the price may change in the future (up or down) - see post from Mike Chambers.

           

           

          Kind regards

           

          Bev

           

           

          Message was edited by: Beverley Gray

          • 2. Re: Photography Program--confusing terms
            tuthill52

            Hi Beverley,

             

            Another Adobe rep has stated elsewhere that what you have said here is not the case.

            • 3. Re: Photography Program--confusing terms
              MikeChambers Adobe Employee

              Beverley Gray wrote:

               

              Hi erich6@ieee.org

               

              The "then-current price" will be the same as you paid the first year.

               

              Kind regards

               

              Bev

               

              This is not necessarily correct.

               

              Ill try to be really clear, since there is so much confusion on this. If you join the Photoshop photography program, the monthly price for that program may change in the future (up or down). We don't have plans to change the price, but just like all of our other prices for our services and products, the prices may change in the future.

               

              You are not guaranteed that the price you pay per month will be $9.99 forever. It may go up, it may go down.

               

              Unlike some of our other Creative Cloud promotions, where you get an introductory price for a year, and then after a year, it goes up to the regular price, the price for the photography bundle is the regular price. So, once you have been a member via the Photography program a year, your price does not automatically go up.

               

               

              Hope that helps clarify things.

               

              mike chambers

               

              mesh@adobe.com

              • 4. Re: Photography Program--confusing terms
                JJMack Most Valuable Participant

                What would help would be Adobe updating the terms with what you have written here.  It is easy to understand and a price change in the future is something that should be expected.   As written the current offering will not exists in 2014 and the normal price for two single products would be $40 four times the current offering. One would be better off just getting Photoshop CC which is what the advance photographer wants.   All a basic photographer needs is LR.

                • 5. Re: Photography Program--confusing terms
                  Noel Carboni Level 7

                  I gather that Adobe is trying to imply (without actually saying) that the price will be similar to $9.99 / month in the future, because this is the "regular price" for this bundle.  It doesn't come with a pre-condition that it will rise to a pre-set price.  But that doesn't say much, really.

                   

                  We're intended to believe it won't jump up in price in a year because management feels it isn't profitable enough to provide subscriptions for $9.99 / month.  But how much will it go up?  No one's willing to commit.  In fact, based on what's said above it could go up an unlimited amount.

                   

                  I don't see that there HAS to be anything nefarious in this, really.  No one would reasonably be willing to commit to selling you a service for a fixed price forever, and I'm sure the Marketing folks who created this plan intend for it to be an affordable ongoing alternative to a full Cloud subscription.

                   

                  But...

                   

                  Why offer it for only a limited time?  What's the plan for the "then-regular price" come January 1?  $19.99 / month?

                   

                  People are (understandably) skeptical because Adobe is becoming known for trying to squeeze every penny out of its customers in creative new ways, none of which provide customers any assurances.  Thus when a decent deal is presented people wonder about the ways it could be "too good to be true" - and rightfully so!  Adobe seems to be doing little of substance to dispel this.  Those who are signing up now should print this thread out, complete with Adobe Staff stating "The 'then-current' price' will be the same as you paid the first year" - though EVEN THAT is a vague statement and could even be re-interpreted to mean ($9.99 x 12) per month!

                   

                  My opinion on this is that Adobe needs to be willing to commit, if not to future pricing, to price increase caps on the subscription rates.  Adobe, you are expecting people to enter into an ongoing business relationship with you as a partner, yet you are completely unwilling to be even the least bit committal about your future pricing.  Without such caps in the legal agreement it would be like signing a variable rate mortgage that could jump up to 25% APR in a year on the bank's whim.  Think about that.

                   

                  -Noel

                  • 6. Re: Photography Program--confusing terms
                    erich6@ieee.org Level 1

                    Good points Noel. As you stated:

                     

                     

                     

                    Why offer it for only a limited time?  What's the plan for the "then-regular price" come January 1?  $19.99 / month?

                     

                     

                    This seems to signal the price is only available for this period.  If the "then-current" price is not expected to change because it is the "regular" price, why wouldn't anyone be able to sign-up for it after December?  Unless Adobe means that the program is only available for those who signup now....  That is, nobody will be able to signup to this special package after December...there will only be renewals. 

                    • 7. Re: Photography Program--confusing terms
                      erich6@ieee.org Level 1

                      Mike,

                       

                      This is the clearest statement of the terms I've seen so far.  Thank you.

                       

                      That said, as stated elsewhere in the thread, it's not clear why this is only offered until December.  Does this mean the photography program will only accept renewals after December?  This "limited time offer" seems to imply the price (or package) is due to change per plan.

                       

                      Regards,

                       

                      Erich

                      • 8. Re: Photography Program--confusing terms
                        99jon Adobe Community Professional & MVP

                        I get the impression this is a loyalty bonus for qualifying customers for as long as they maintain membership. In other words a one off opportunity, hence the time limit.

                         

                        Adobe’s Terry White has a useful blog.

                         

                        http://terrywhite.com/adobe-creative-cloud-bundle-photographers-announced-photoshop-world/

                        • 9. Re: Photography Program--confusing terms
                          ProDesignTools MVP & Adobe Community Professional

                          99jon wrote:

                           

                          I get the impression this is a loyalty bonus for qualifying customers


                           

                          Great news, the terms have melted away – and for a couple weeks Adobe is opening the PS Photography Plan for all customers...

                           

                          So this $10 a month price is now available to everyone worldwide who would like to participate, with no prior product or upgrade necessary.

                          • 10. Re: Photography Program--confusing terms
                            Herbert2001 Level 4

                            Isn't Adobe's fourth quarter 2013 fiscal coming up this November 29th? Grab those new subscribers while you can!

                             

                            Musn't disappoint the shareholders at this crucial point!

                             

                            RESISTANCE IS FUTILE