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I am running IE10 and Windows 7. I have installed Adobe flash player active x version 11.8.800.174. I can hear sound but not see video. I have followed all the troubleshooting pages and have uninstalled and reinstalled and nothing seems to work. When I check flash player help/find version a grey box appears quickly then dissapears. I see no box just white screen. Any information would be very helpful as I can't play videos using IE10. Videos do play when through youtube but nowhere else.
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That sounds like an outdated display driver; see http://forums.adobe.com/thread/945765
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Hi Pat,
Thanks for your advice. I have checked the driver and it says it is up to date. Its an
AMD High-Definition Graphics Driver | ||
2011-10-28 , Version8.882.2.0, 338.94M |
Im using a HP Paviolin dm4 with a Radeon graphics card. Do you have any other suggestions?
M
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Did you check on the AMD website? What is your exact Radeon model? 2011 sounds pretty old. All Radeon HD cards have drivers issued in 2013.
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I checked the AMD website and also had HP check it out for me. The Driver is fine. The problem has now been fixed. I had to uninstall IE10 and and Adobe Flash and reinstall IE9 and Adobe Flash. It only seemed to work if I reboot after each step. Adobe flash would not work with IE10 but is wroking with IE9. Thanks for your help.