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1. Re: Indesign Keeps crashing on launch!!
P Spier Sep 22, 2013 11:02 AM (in response to matthew stuart)I'm a Windows user, but I beleive the restore windows function is an OS preference on Mac, so you should be able to disable it.
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2. Re: Indesign Keeps crashing on launch!!
mtraynor76 Sep 22, 2013 1:08 PM (in response to matthew stuart)When starting up InDesign hold down Shift+Control+Option+Command a small box will pop up asking to delete prefs. Say yes and this should start InDesign up as if it was a fresh install
Maria
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3. Re: Indesign Keeps crashing on launch!!
P Spier Sep 22, 2013 1:44 PM (in response to mtraynor76)Replacing the ID prefs will have no effect whatever on the Mac OS choice to restore windows.
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4. Re: Indesign Keeps crashing on launch!!
Michael Witherell Sep 22, 2013 1:46 PM (in response to P Spier)I would at least reboot the Mac and see what happens after that.
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5. Re: Indesign Keeps crashing on launch!!
Willi Adelberger Sep 22, 2013 1:55 PM (in response to matthew stuart)- First Step is always try to delete preferences. (With InDesign also delete saved Data.)
- If this does not help, create another user, if it crashes there too, it is a problem with the installation, if not it is a problem with the user account.
- If it does not help try to uninstall the program and install it again.
- If uninstall fails use the Creative Cloud Cleaner Tool and uninstall CC application
- If this does not help uninstall all Adobe Apps, delete all folders from Adobe, also Library/Application Support/Adobe the same also in the users folder.
I had a similar problem with Photoshop on Friday and ended up with a complete new installation with all Adobe Apps on my Mac. I had help from some Adobe QE which were connected with me via Internet for several hours, so it was at the end their idea to do so, but now it is working




