Dreamweaver CC won't launch - Mac OS 10.8.5 - No Crash Logs Created

[Robert_Olding]

Dreamweaver CC won't launch at all on my machine anymore.  All the other Adobe CC applications work just fine. 

I've uninstalled and reinstalled all my CC applications and done it again for good measure.  I've uninstalled all my fonts and reinstalled the normal Mountain Lion fonts and the fonts installed with the Adobe CC apps.

Creative Cloud desktop is installed. It has update Dreamweaver to version 13.0.0.6391.  I'm aware that there is a version 13.1 out there, but Creative Cloud tells me I'm up-to-date and I have no more requests.

When launching Dreamweaver, It bounces in my dock for a brief second, then disappears.  No crash log is created. The Console app shows the following entry after a number of attempts to launch Dreamweaver:

9/23/13 5:48:44.841 PM com.apple.launchd.peruser.501[152]: ([0x0-0x3ee3ee].com.adobe.dreamweaver-13.0[3161]) Exited with code: 97

9/23/13 5:49:47.465 PM com.apple.launchd.peruser.501[152]: ([0x0-0x3f43f4].com.adobe.dreamweaver-13.0[3188]) Exited with code: 97

9/23/13 5:50:10.735 PM com.apple.launchd.peruser.501[152]: ([0x0-0x3f83f8].com.adobe.dreamweaver-13.0[3196]) Exited with code: 97

9/23/13 5:50:30.075 PM com.apple.launchd.peruser.501[152]: ([0x0-0x3f93f9].com.adobe.dreamweaver-13.0[3199]) Exited with code: 97

9/23/13 5:50:55.044 PM com.apple.launchd.peruser.501[152]: ([0x0-0x3fa3fa].com.adobe.dreamweaver-13.0[3201]) Exited with code: 97

9/23/13 5:51:01.795 PM com.apple.launchd.peruser.501[152]: ([0x0-0x3fb3fb].com.adobe.dreamweaver-13.0[3203]) Exited with code: 97

9/23/13 5:49:47.465 PM com.apple.launchd.peruser.501[152]: ([0x0-0x3f43f4].com.adobe.dreamweaver-13.0[3188]) Exited with code: 97

9/23/13 5:50:10.735 PM com.apple.launchd.peruser.501[152]: ([0x0-0x3f83f8].com.adobe.dreamweaver-13.0[3196]) Exited with code: 97

9/23/13 5:50:30.075 PM com.apple.launchd.peruser.501[152]: ([0x0-0x3f93f9].com.adobe.dreamweaver-13.0[3199]) Exited with code: 97

9/23/13 5:50:55.040 PM Dreamweaver[3201]: JLRequestRuntimeInstall: CFMessagePortSendRequest: error -1

9/23/13 5:50:55.044 PM com.apple.launchd.peruser.501[152]: ([0x0-0x3fa3fa].com.adobe.dreamweaver-13.0[3201]) Exited with code: 97

9/23/13 5:51:01.791 PM Dreamweaver[3203]: JLRequestRuntimeInstall: CFMessagePortSendRequest: error -1

9/23/13 5:51:01.795 PM com.apple.launchd.peruser.501[152]: ([0x0-0x3fb3fb].com.adobe.dreamweaver-13.0[3203]) Exited with code: 97

9/23/13 5:51:32.075 PM Dreamweaver[3208]: JLRequestRuntimeInstall: CFMessagePortSendRequest: error -1

9/23/13 5:51:32.078 PM com.apple.launchd.peruser.501[152]: ([0x0-0x3fd3fd].com.adobe.dreamweaver-13.0[3208]) Exited with code: 97

9/23/13 5:51:51.672 PM Dreamweaver[3212]: JLRequestRuntimeInstall: CFMessagePortSendRequest: error -1

9/23/13 5:51:51.676 PM com.apple.launchd.peruser.501[152]: ([0x0-0x3ff3ff].com.adobe.dreamweaver-13.0[3212]) Exited with code: 97

9/23/13 5:52:32.757 PM Dreamweaver[3221]: JLRequestRuntimeInstall: CFMessagePortSendRequest: error -1

9/23/13 5:52:32.761 PM com.apple.launchd.peruser.501[152]: ([0x0-0x400400].com.adobe.dreamweaver-13.0[3221]) Exited with code: 97

9/23/13 5:52:42.557 PM Dreamweaver[3223]: JLRequestRuntimeInstall: CFMessagePortSendRequest: error -1

9/23/13 5:52:42.561 PM com.apple.launchd.peruser.501[152]: ([0x0-0x401401].com.adobe.dreamweaver-13.0[3223]) Exited with code: 97

9/23/13 5:52:51.772 PM Dreamweaver[3225]: JLRequestRuntimeInstall: CFMessagePortSendRequest: error -1

9/23/13 5:52:51.775 PM com.apple.launchd.peruser.501[152]: ([0x0-0x402402].com.adobe.dreamweaver-13.0[3225]) Exited with code: 97

9/23/13 5:53:12.120 PM Dreamweaver[3231]: JLRequestRuntimeInstall: CFMessagePortSendRequest: error -1

9/23/13 5:53:12.124 PM com.apple.launchd.peruser.501[152]: ([0x0-0x404404].com.adobe.dreamweaver-13.0[3231]) Exited with code: 97

9/23/13 5:54:19.341 PM Dreamweaver[3237]: JLRequestRuntimeInstall: CFMessagePortSendRequest: error -1

9/23/13 5:54:19.345 PM com.apple.launchd.peruser.501[152]: ([0x0-0x406406].com.adobe.dreamweaver-13.0[3237]) Exited with code: 97

Here's the info about my machine:

Hardware Overview:

  Model Name:          iMac

  Model Identifier:          iMac12,2

  Processor Name:          Intel Core i7

  Processor Speed:          3.4 GHz

  Number of Processors:          1

  Total Number of Cores:          4

  L2 Cache (per Core):          256 KB

  L3 Cache:          8 MB

  Memory:          16 GB

  Boot ROM Version:          IM121.0047.B1F

  SMC Version (system):          1.72f2

  Serial Number (system):          D25HW0HADHJW

  Hardware UUID:          D72ECFA4-C050-5077-9778-955FE2B22143

System Software Overview:

  System Version:          OS X 10.8.5 (12F37)

  Kernel Version:          Darwin 12.5.0

  Boot Volume:          Macintosh HD

  Boot Mode:          Normal

  Secure Virtual Memory:          Enabled

  Time since boot:          6:53

I have various Adobe related logs in my Console I could pass along if you'd like:

ACC.log

LogTransport2

DLM.log

DLM_native.log

LBS.log

Adobe CSXS Extensions 4 4.0.2 09-23-2013.log

Adobe CSXS Infrastructure 4 Driver 4 09-23-2013.log

Adobe Dreamweaver CC 13 09-23-2013.log

[vharis]

Robert , can you try the below steps

1. Make sure  DW is quit

2. Navigate to th User Library/Application Support/Adobe/Adobe folder

3. Backup the CEPServiceMAnager4 folder

4. Delete the original CEPServiceManager4 folder

5. Check and quit any active CEPServiceManager  process from Activity Monitor

6. Launch DW 

.. Let us know if it helps

[Robert_Olding]

Didn't work.  I had to quit Creative Cloud in order to get the CEPServiceManager process to quit.  The Console app is shows the same info as I posted earlier whenever I try and launch Dreamweaver.

[vharis]

Is this the first time you are installing DW in a MAC ??

Is your MAC OS a fresh installation??

[Robert_Olding]

No to both those questions.  I did update Mac OS 10.8.5 using the combo update.  I've been using DW CC just fine since it became available.  I did remove all traces of CS 6 software before upgrading to CC.

[JatinDembla]

Please go to ~/Library/Application Support/Adobe and Rename Dreamweaver CC to Dreamweaver CC_Old and then try to launch Dreamweaver.

If still not work then please create a new user account on your MAC OS and try to launch dreamweaver and let us know in case you still face any issue.

Regards,

Jatin Dembla

[Robert_Olding]

Niether of those worked either.  Renaming the Dreamweaver CC folder nor deleting it from the ~/Library/Application Support/Adobe worked. The new user account had the same problem and the same logs in the Console. 

[vharis · Accepted solution]

Hi Robert,

I believe that your MAC is missing JAVA

Can you please dowload and install Java and then try launching DW .You can find the latest JAva at http://www.java.com/en/download/faq/java_mac.xml

[Robert_Olding]

Bingo!  That was it.  I recently had to install Java 7 to order an custom portfolio book.  Once I was finished with the order, I removed Java 7 from my computer.  FYI, rather that follow your link to Oracle's Java page.  I went straight to Apple's download site and installed the latest version they make available.  Here's the page - http://support.apple.com/kb/DL1572

[vharis]

Nice to hear that ...

[masdesign1]

Hi,

I too am having a similar issue, however when i create a new user account it works. What steps can i do to look at resolving the issue? I've renamed the dreamweaver cc file under ~/library/ and this makes no difference.

Whats next?

Thanks,

Josh

[vharis]

@masdesign : MAke sure you install Java from the OS prompt that comes up when you first launch DW .

If you are on 10.9 , I strongly suggest that you follow this thread at http://forums.adobe.com/message/5793240#5793240

[masdesign1]

Hi @vharis,

I've tried those steps listed in the post.

Every time i try and open it the icon bounces twice as if it wants to load, then it just goes. No error, no nothing. Uninstalling java and re-installing from the dreamweaver prompt didnt help, nor did running the prompts to re-enable Java 6.

It's a brand new macbook Pro i'm running with OSX 10.9. Any help would be greatly appreciated as i really would like to get this running ASAP. As i said, the secondary user account works fine, but migrating all my data would be a nightmare.

Thanks,

Josh

[vharis]

@masdesign1,

Sorry to know taht you are facing issues witH DW.

Can you please try this potential workaround at http://forums.adobe.com/message/5648598#5648598 - refer Nick NAck's issue

..Harish

[Brad J.]

I tried this and it didn't work. How do I get Dreamweaver CC to open?

[imagevo]

I just faced the same situation and solved it that way:

- find this folder in the finder:

Macintosh HD/ User / Library / Application Support / Macromedia / Dreamweaver /Configuration

- rename the "Configuration" folder to "ConfigurationOld"

It worked for me.... I hope it'll help you

Clotilde

[heramble]

I have the same problem.

DW CC 20014 won't launch from my main user account but will from a guest account. Have installed latest Java. Tried the Config file rename.

I did notice that there are 2 Application folders and 2 Library folders. One for the Mac overall, and one for my user acct. All the apps are in the main overall folder. The Application support files are in the overall Mac Library... but not in the user library. I wondered if that was why DW won't launch inside my user account. Tried copying the config folder into the matching folder in my user library to no avail.

Can you help please?

[ricoshett]

Same here. Mac - all current & updated but won't do anything but bounce in the dock and then do nothing. 😕

Just got creative cloud and will have to cancel if i can't get this to work.

[jeromelove]

On my mac with yosemite there was a permissions problem that was stopping DW and other CC apps from launching
In Terminal I typed cd /Users/yourusername/Library/Application support

Then I typed ls -la Adobe/ to see the permissions of the contents of the Adobe folder

In the folder /Users/yourusername/Library/Application Suppport/Adobe some of the sub-folders had the owner as root:wheel and not yourusername:staff

I then typed chown -R yourusername:staff Adobe/

This makes yourusername:staff the owner of the sub-folders

Now all of the CC software launches.

[kurth98412220]

I had the problem that DW CC worked in a test account on my machine by would not launch on my main account. The icon would bounce a couple of times then disappear.

I spent an hour or so with Adobe on the phone trying to figure this out. When I was able to get it working on a test account, they said it was my fault so could offer no more help. Thanks for wasting my time, Adobe.

Fortunately, jeromelove's solution worked! It was a permissions problem. One edit -- I had to do a sudo to change the permissions.

[donlee1037]

I ran into this problem today. I am running Mac OS X 10.8.5, and had not used Dreamweaver CS 5 in some weeks.

When I tried to launch DW, it would not even bounce in the dock. Trying to launch "manually" with an "open" command in "terminal", I got this:

witsend:Adobe Dreamweaver CS5 donlee$ open Adobe\ Dreamweaver\ CS5.app

2015-04-14 11:03:35.064 open[8375:707] JLRequestRuntimeInstall: CFMessagePortSendRequest: error -1

LSOpenURLsWithRole() failed with error -10658 for the file /Applications/Adobe Dreamweaver CS5/Adobe Dreamweaver CS5.app.

With some research, I found that this was related to Java, so I installed Oracle's Java, with no improvement. (http://www.java.com/en/download/mac_download.jsp?locale=en)

I then found a link to re-load Apple's Java (v6). The link is here: "https://support.apple.com/kb/DL1572?locale=en_US".

When I downloaded Apple's Java, Dreamweaver started working again.