4 Replies Latest reply: Sep 25, 2013 7:35 PM by Romsinha

can´t open downloade element says wrong serial number?

Kajsa Stenlund Sep 25, 2013 1:35 AM

Can´t open downloaded Elemnts 12. program says wrong serial number although copied from e-mail from Adobe.

What shall I do??

Kajsa

1. Re: can´t open downloade element says wrong serial number?

NeerajKapoor Sep 25, 2013 2:13 AM (in response to Kajsa Stenlund)

Are you trying on Mac?
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2. Re: can´t open downloade element says wrong serial number?

Kajsa Stenlund Sep 25, 2013 2:53 AM (in response to NeerajKapoor)

Yes we are working on Mac. No success
Best regards
Kalsa

25 sep 2013 kl. 11:13 skrev NeerajKapoor <forums_noreply@adobe.com>:
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3. Re: can´t open downloade element says wrong serial number?

SteveLof Sep 25, 2013 10:21 AM (in response to Kajsa Stenlund)

I have the same problem Kajsa. Let me know if you ever get an answer. Adobe's support sucks!
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4. Re: can´t open downloade element says wrong serial number?

Romsinha Sep 25, 2013 7:35 PM (in response to SteveLof)

Hi All,
Please refer the thread: http://forums.adobe.com/thread/1303285 . However the issue seems to be fixed. Please try to actiavte the software and let us know whether its getting activated.

Regards,
Romit Sinha
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