Updated computer installed new version of DE cannot authorize.."already in use" error

[Guest]

Not sure how to get around this. When i go to authorize w my adobeDE..i get id "already in use". Do i have to create new adobe account to continue? for a new auth number? I cannpt find old number listed anywhere in account info.

[sjpt]

Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

Uninstalling and reinstalling does not help.

Unfortunately, it often then gives misleading error messages about what is wrong.

A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

Restart ADE, and then reauthorize with your (old) Adobe ID.

In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0

[Guest]

thanks that did it. cntrl shift d the reauthorize. worked like a charm thank you