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1. Re: Can't Create/Open new File - Photoshop CS6 (Creative Cloud)
Chris Cox Sep 25, 2013 12:56 AM (in response to drakkan88)Why are you using CS6? Why are you not using Photoshop CC?
And did you get the latest drivers from NVidia, or Microsoft (big mistake)?
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2. Re: Can't Create/Open new File - Photoshop CS6 (Creative Cloud)
drakkan88 Sep 25, 2013 9:37 AM (in response to Chris Cox)Apologies, it was late when I was posting that question.
I am using Photoshop CC, not CS6. Can't edit the main topic line now, unfortunately.
Using Nvidia's driver: version 327.23, definitely not the microsoft one, I know how terrible those are, lol.
Here's a DXDiag: http://pastebin.com/raw.php?i=6zmYuzPF
Here's a PS Sysinfo: http://pastebin.com/raw.php?i=GX2bA6hHI have marginal luck by trashing preferences and setting the drawing mode to basic, but that's about as far as I've gotten now, the problem remains intermittent.
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3. Re: Can't Create/Open new File - Photoshop CS6 (Creative Cloud)
Chris Cox Sep 25, 2013 12:03 PM (in response to drakkan88)OK, display driver looks good.
And you're not even seeing the document window open. That's odd.
It could be on another display (especially if you recently had another display connected).
Or it could be some utility interfering with Photoshop's event handling -- hmm, someone recently saw something like that, and the cause wasn't obvious... now where was that discussion?
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4. Re: Can't Create/Open new File - Photoshop CS6 (Creative Cloud)
Chris Cox Sep 25, 2013 12:06 PM (in response to Chris Cox)Does rebooting the machine change the behavior?
Does logging in under a different user change the behavior?
Do you have any third party plugins?
Are you using any prepress management systems (one is known to install some bad javascripts)?
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5. Re: Can't Create/Open new File - Photoshop CS6 (Creative Cloud)
drakkan88 Sep 25, 2013 12:27 PM (in response to Chris Cox)With regard to the display:
I do have dual displays, but they don't ever get disconnected; no windows pop up on any other screen.With regard to rebooting:
Rebooting usually allows me to open and work on one document, then upon closing photoshop & opening later, I am back to the same issue.
With regard to different users:
It's the same under all usersWith regard to 3rd party plugins:
Nah, this is a fresh installation of both Windows 8.1 & Creative Cloud + PS, AI, etc.With regard to Prepress management systems:
No, there's nothing else installed on this machine. Pretty much as fresh as an installation can be. -
6. Re: Can't Create/Open new File - Photoshop CS6 (Creative Cloud)
Chris Cox Sep 30, 2013 11:51 AM (in response to drakkan88)OK, so most likely this is going to be caused by something at the system level.
The fact that it works after a reboot, but not after relaunching the app definitely means it is something outside of Photoshop.
There has to be some system setting, utility, driver, or other app interfering.
But I'm really not sure what could cause the new document to not happen and not create a window.
Hmm, after you try to create a new document, check the Windows menu and see if it lists a window for that document.
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7. Re: Can't Create/Open new File - Photoshop CS6 (Creative Cloud)
drakkan88 Sep 27, 2013 5:29 PM (in response to Chris Cox)Hey, sorry, have been incredibly busy this week
It's currently in its intermittent phase of working - if it happens again I'll repost on this thread with whether or not it comes up in the Window menu.
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8. Re: Can't Create/Open new File - Photoshop CS6 (Creative Cloud)
dave.parker Sep 30, 2013 6:52 AM (in response to drakkan88)Has there been any developments on this thread as I'm experiencing the same issues. I had no trouble for a couple of weeks but recently updated my BIOS, not sure if this would have affected CC.
Any help appreciated.
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9. Re: Can't Create/Open new File - Photoshop CS6 (Creative Cloud)
dave.parker Sep 30, 2013 8:03 AM (in response to dave.parker)I spent a little time looking into what was installed with the BIOS update and there was an update to my Nvidia driver. I unintalled Photoshop CC, updated all My Nvidia drivers and reinstalled Ps CC. Now everything seem to be working OK. Will post back if things go awry again.
Hope this helps anyone else with similar issues.
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10. Re: Can't Create/Open new File - Photoshop CS6 (Creative Cloud)
drakkan88 Oct 3, 2013 9:34 AM (in response to dave.parker)No update yet
I actually switched back to Windows 7 due to some other issues that were frankly killing me with 8 & 8.1, apparently I happen to have one of the few gigabyte motherboards that doesn't agree very much with Windows 8, just developing WinPhone apps on a VM now.
However, the switch to Windows 7 appears to not have solved the problem - had the same issue crop up yesterday.Checked the window menu, nothing new. no layers created in the layer palette, etc.
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11. Re: Can't Create/Open new File - Photoshop CS6 (Creative Cloud)
dave.parker Oct 10, 2013 8:14 AM (in response to dave.parker)Well. Things worked for a while and I now have the same issue back.
Not sure what to do now.
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12. Re: Can't Create/Open new File - Photoshop CS6 (Creative Cloud)
Patrick Sherman Nov 1, 2013 1:22 PM (in response to drakkan88)I have this same exact issue. I also had in CS6 towards the end of CS6 and the merge to CC. I have plenty of drive space. I was running a GTX680 Classified and since then I have Dual 770 SLI and either in SLI or SLI Disabled the issue still exists.
If I click File--New it asks for the dimensions and when I click nothing happens. If I reboot I can open documents until I close photoshop then I have to reboot to have it open documents again. I am familiar with Photoshop and a Premiere Certified Expert.
However, for the life of me using Nvidia drivers from 8 months to the latest all result in the same issue.
Windows 7, SSD's, 64GB DDR3, Hex Core 3930K, Rampage IV Extreme Mobo.
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13. Re: Can't Create/Open new File - Photoshop CS6 (Creative Cloud)
Riri-Ion Nov 4, 2013 10:02 AM (in response to Patrick Sherman)I started experiencing problems today... they seem a bit like what this thread is about not sure and I'm wasting so much time (all morning), trying to figure out the issues...
1. I can't open files directly from any of my directories (only in photoshop). If I go file, open I can open them.
2. The only way to edit path layes is with the path selector tool. I cannot move these paths unless I select all path anchors and control+t (transform) then move it where I want. This is very annoying.
3. I don't see any properties for my path layers... There is another thread discussing this dated back for 9/2012 I think. I'm experiencing so many things at once...
Aside from cancelling my subscription to cc and reverting back to an older version of adobe, what else can I do to fix this? I have already reset preferences etc...Total time suck = over $1,000 in cost in less than 2 weeks.
I never experienced so many issues in previous versions of CS that prevented me from getting things done Some h elp is appreciated.
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14. Re: Can't Create/Open new File - Photoshop CC
tstegall_ Nov 4, 2013 10:27 AM (in response to drakkan88)I am having the same issues. Using Photoshop CC. I have rebooted my machine several times. Uninstalled Photoshop CC and reinstalled it. Still have the same issue.
1. I can't open files directly without it freezing up. Go to "open" and it freezes.
I haven't been able to get any work done and have beent trying to resolve this problem for the past 3.5 hours.
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15. Re: Can't Create/Open new File - Photoshop CC
dave.parker Nov 20, 2013 5:17 AM (in response to tstegall_)Update:
This issue rears it head every time my windows updater runs. Something being installed as part of the Windows updates is interfering with PhotoShop.
Here is a list of what my machine installed yesterday:
- Security Update for Microsoft Outlook 2010 (KB2837597) 32-Bit Edition
- Cumulative Security Update for Internet Explorer 10 for Windows 7 Service Pack 1 for x64-based Systems (KB2888505)
- Update for Microsoft Visual Studio 2010 Service Pack 1 (KB2890573)
- Security Update for Windows 7 for x64-based Systems (KB2868626)
- Update for Windows 7 for x64-based Systems (KB2830477)
- Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
- Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
- Security Update for Windows 7 for x64-based Systems (KB2875783)
- Cumulative Security Update for ActiveX Killbits for Windows 7 for x64-based Systems (KB2900986)
- Update for Windows 7 for x64-based Systems (KB2893519)
- Update for Root Certificates for Windows 7 for x64-based Systems [November 2013] (KB931125)
- Security Update for Windows 7 for x64-based Systems (KB2868725)
- Windows Malicious Software Removal Tool x64 - November 2013 (KB890830)
- Security Update for Microsoft Office 2010 (KB2760781) 32-Bit Edition
- Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
- Security Update for Windows 7 for x64-based Systems (KB2876331)
- Security Update for Microsoft Office 2010 (KB2553284) 32-Bit Edition
- Security Update for Windows 7 for x64-based Systems (KB2862152)
Someone at Adobe and/or Microsoft need to look into this
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16. Re: Can't Create/Open new File - Photoshop CC
dave.parker Nov 20, 2013 6:11 AM (in response to dave.parker)Currently the only solution I have for this is to un-install and reinstall PhotoShop CC after every windows update.
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17. Re: Can't Create/Open new File - Photoshop CC
Curt Y Nov 20, 2013 7:45 AM (in response to dave.parker)dave.parker wrote:
Currently the only solution I have for this is to un-install and reinstall PhotoShop CC after every windows update.
What version do you end up with when you reinstall? 14.0?
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18. Re: Can't Create/Open new File - Photoshop CC
tstegall_ Nov 20, 2013 7:50 AM (in response to tstegall_)My issues was resolved. There was a server backup in progress which lead to Photoshop CC freezing up because it was trying to pull files from that server. The backup was preventing it which cause Photoshop CC to freeze up.
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19. Re: Can't Create/Open new File - Photoshop CC
dave.parker Nov 20, 2013 7:54 AM (in response to Curt Y)No, I get 14.1.2 which I believe is still the current version
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20. Re: Can't Create/Open new File - Photoshop CC
1stout2009 Mar 17, 2014 1:19 PM (in response to drakkan88)I see this thread has been inactive for a while, but I was having the same issue on Windows 8.1 with CS6 and an Intel grapahics card. Each time I launched Photoshop I received an error message that the graphics driver crashed and recovered and then Photoshop was unable to open or create new files. I noticed that the process siffer_gpu was using a lot of CPU. Killing the process while Photoshop was open now allows me open and create new documents. This is just a work around but I figured it may be useful if anyone else stumbles on this thread.
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21. Re: Can't Create/Open new File - Photoshop CC
Chris Cox Mar 17, 2014 4:08 PM (in response to 1stout2009)And did you update your Intel video card driver that was causing all the problems?
Did you update it from Intel's website, or Microsofts (big mistake) ?
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22. Re: Can't Create/Open new File - Photoshop CC
sochsner1 Apr 15, 2014 12:22 PM (in response to drakkan88)Same issue similar setup, working with tech support now.
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23. Re: Can't Create/Open new File - Photoshop CC
Turn Wireless Jul 23, 2014 12:12 PM (in response to drakkan88)I've been enduring this annoying problem for months now. I've spoken to at least 3 "Adobe Photoshop Support Techs" and they don't know what the heck they're doing.
Every time they've fiddled around with my settings (remotely) and inevitably restart my computer which "fixes" the problem. Like, yeaaah I know that rebooting my whole machine will get it to work again but who has time for that. I'll have several windows/apps running in the background and it becomes a huge inconvenience to have to close out of everything just so I can get Photoshop CC to open a new or existing file.
The last time one of the Adobe Tech people called me they updated my AMD driver... restarted my computer and it was "fixed". Nope, per usual, I'm mid work-flow and I'll have to restart my computer. to get Photoshop to work.
Also like the person who started this thread, Illustrator CC always works.
Any new developments on this issue???
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24. Re: Can't Create/Open new File - Photoshop CC
Patrick Sherman Jul 23, 2014 12:19 PM (in response to Turn Wireless)
perhaps it time to start comparing hardware and software. If it always works fine after a reboot. Then perhaps it's software/utility/driver issue? -
25. Re: Can't Create/Open new File - Photoshop CC
Turn Wireless Jul 23, 2014 3:49 PM (in response to Patrick Sherman)I mentioned that my drivers were updated already. I don't see how it could be a hardware issue when everything else on my computer does not give me problems.
And clearly I'm not the only one with the issue. Thanks
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26. Re: Can't Create/Open new File - Photoshop CC
mr.vanilla Nov 22, 2014 5:59 AM (in response to drakkan88)I was flicking through all the comments and I realised that several times you stated that it may be problem to with your Nvidia driver but im running a AMD which shows that it may be a problem to do with the actual files in Photoshop, possibly preference files or setup/run files.
Also I realised this post was made a year ago so how hasn't the problem been figured out or fixed yet.




