6 Replies Latest reply: Sep 30, 2013 1:57 PM by John-m-l RSS

    Using dynamic stamp in Reader 11 causes crash on exit.

    bower_man

      I've just upgraded reader from 10 to 11 and am investigating using the enhanced comment functionality to stamp and date drawings as approved for manufacture.  However after using a dynamic stamp, when we exit Reader we get a crash report that "Reader has stopped working. Windows is checking for a solution to the problem". We are using Windows 7 and XP and get the same problem on both.

       

      This is easy to reproduce.

      1. Open a pdf.

      2. Click Comment->(Annotations)->add stamp

      3. Go into the dynamic category and click the top stamp.

      4. place it on the drawing

      5. Go to the File menu and Exit.

      6. Click no when asked to save the file. (It also crashes if the file is saved)

      The "Reader has stopped working" dialog will pop up.

       

      It appears that this problem only occurs when the base file (from step 1) is stored on a network drive.

       

      I've downloaded a Trial version of Acrobat Pro XI and the problem does not occur there.

       

      Any help would be appeciated.  We would like to integrate this into our work flow, but I can't recommend it while it's generating crash reports.