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1. Re: Photoshop CC crashes my entire system - Mac. Why?
Jeff A Wright Sep 26, 2013 3:57 PM (in response to millerama-usa)Millerama-usa do you receive any specific error messages? Since you have posted to the installation forum then I would ask that you please review your installation log files for installaton errors. Please see Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html for information on how to locate and interpret your installation log files.
You are welcome to post any error messages you discover to this discussion thread.
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2. Re: Photoshop CC crashes my entire system - Mac. Why?
millerama-usa Sep 26, 2013 6:51 PM (in response to Jeff A Wright)I don't see any errors in the Log file. It shows this at the end: Exit Code: 0 - No error. and Successfully installed 9 components and repaired 14 components.
There are no error messages when I open Photoshop CC, only a spinning beachball. I can interact with other apps for a bit, but the more I try to click into Photoshop, my machine eventually locks up and I have to reboot.
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3. Re: Photoshop CC crashes my entire system - Mac. Why?
Romsinha Sep 26, 2013 6:56 PM (in response to millerama-usa)Hi millerama-usa,
Please try to launch Photoshop CC on root account and let us know if still the same isse:
Root: http://support.apple.com/kb/PH11331 .
Refer the kb: http://helpx.adobe.com/photoshop/kb/cc-applications-crash-immediately-launch.html for CC apps crashing on launch.
Regards,
Romit Sinha
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4. Re: Photoshop CC crashes my entire system - Mac. Why?
millerama-usa Sep 30, 2013 7:16 PM (in response to Romsinha)I was able to open Photoshop CC on the root account.
Ultimately, removing the Preferences folder did the trick: <user>/Library/Preferences/Adobe Photoshop CC Settings
( couldn't easily see which pref to remove that related to the Exchange menu panel)
I tried removing com.adobe.Photoshop.plist but that didn't solve anything.
What seemed to be the issue, was the Adobe Exchange extension panel. I had previously only disabled it, but after uninstalling it, the panel would keep drawing on screen and that was the last thing Photoshop would do before locking up the entire computer.
Thanks for your help.
Attaching a screenshot of the Exchange menu panel - which looks odd, is it perhaps for CS6? I am not going to try and open that extension again to find out.



