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1. Re: iPhone 5S videos do not play in Adobe Revel
Charlie.D Sep 27, 2013 9:51 AM (in response to RobertStukenbroeker)Hi Robert
Thanks for taking the time to post a problem description.
To help me identify whether this is an app upload issue, or server side / video processing issue, could you sign into your account at www.adoberevel.com using a desktop web browser, and try uploading another video to your account?
We'll investigate, and follow up when we have more info.
--Charlie
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2. Re: iPhone 5S videos do not play in Adobe Revel
Charlie.D Sep 27, 2013 1:02 PM (in response to Charlie.D)Hi Robert
I'm replying back to this public thread for others to see, though I already messaged you directly.
Looking at server logs, we discovered that you had uploaded your videos via Elements 12. I logged a bug for the Elements team to investigate.
While the Elements team works on the issue, as a work-around, please upload your original iPhone 5S slow-motion videos using Adobe Revel for iOS, or otherwise via www.adoberevel.com in a desktop browser.
Thank you!
--Charlie
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3. Re: iPhone 5S videos do not play in Adobe Revel
munishp13 Oct 22, 2013 8:12 AM (in response to RobertStukenbroeker)HAd a similar issue and also wanted to know how can you download videos onto your ios device? I can't seem to find a way and as a paying customer - I am slightly dissapointed.
thanks
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4. Re: iPhone 5S videos do not play in Adobe Revel
Charlie.D Oct 31, 2013 10:02 PM (in response to munishp13)Hi munishp13
The ability to download videos to your camera roll is in our feature request tracker, and is something we hope to do in an upcoming release.
--Charlie


