4 Replies Latest reply: Oct 2, 2013 1:29 AM by lesavage RSS

    Can't install latest Exchange Extension for Photoshop CC

    Geordie Moffatt Community Member
    Geordie Moffatt Sep 25, 2013 3:13 AM

      Hi, I've been trying for a while now to just get the exchange extension working in Photoshop CC.

       

      1. First Photoshop needed to be updated, did that.

      2. Then I installed Extension Manager, did that.

      3. Then apparently had to update Both, did that.

      4. Then tried to open the Exchange Extension in PS CC, it tells me to "Click Update for the latest features."  I clicked update...

      5. Another dialog in the extension pops up and says "A newer version of the Exchange panel is available.  Would you like to install it?"  I click yes...

      6. It then downloads the extension, about 14Mb

      7. then it tries to install it, but says "Adobe Extension Manager is required to install this extension.  Do you want to launch Extension Manager now?".  I click yes...

       

      The panel just sits there spinning the wait wheel.  It sat there for 5 mins before I killed the panel.

       

       

      So then I thought I'll just get the latest version of the panel from http://www.adobeexchange.com/

       

      1.  Went to http://www.adobeexchange.com/ and clicked the "Download" Button

      2.  I Chose download for CC.

      3.  I waited for it to download, then doublie clicke the zxp which opened Extension Manager CC.  Extension Manager CC then pops up a dialog saying it's installing the extension.

       

      Extension Manager then pops up a message:  "The entension 'AdobeExchange' does not contain a valid signature.  The extnesion will not be installed."

       

       

      So now I'm up to 10 steps just to try and get the exchange extension installed.  I'm on Win 7 and the trial version of Photoshop CC.

       

      Anyone have any problems with this?

       

      TNKS,

       

      G

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        • 1. Re: Can't install latest Exchange Extension for Photoshop CC
          lesavage Adobe Employee
          lesavage Sep 25, 2013 3:24 AM (in response to Geordie Moffatt)

          Hi,

           

          Apologies that you are experiencing such issues! Firstly can I ask you to complete your final 3 steps but with logging enabled for Extension Manager? To set up logging please complete the following steps:

           

          Create a file called 'ExManCoreLibLog.YES' and place it in the following location:

          WIN: C:\Users\<username>\AppData\Roaming\Adobe\Extension Manager CC\Log\ExManCoreLibLog.YES

          MAC: /Users/<username>/Library/Application Support/Adobe/Extension Manager CC/Log/ExManCoreLibLog.YES


          2. Then create a file named 'ExManLog.YES' and place it at:

          WIN: C:\Program Files (x86)\Adobe\Adobe Extension Manager CC\ExManLog.YES

          MAC: /Applications/Adobe Extension Manager CC/Adobe Extension Manager CC.app/Contents/MacOS/ExManLog.YES

           

          3. The logs files are generated and saved in the following location:

          WIN: C:\Users\<username>\AppData\Roaming\Adobe\Extension Manager CC\Log

          MAC: /Users/<username>/Library/Application Support/Adobe/Extension Manager CC/Log

           

          Could you then send the log files to me at lesavage at adobe dot com. Could you also send me the adobe exchange log file so that I can investigate the issues being experienced in your first set of steps:

           

          WIN: C:\Documents and Settings\<user>\AppData\Roaming\Adobe\Exchange\AdobeExchange.log

          MAC: : /Users/<user>/Library/Preferences/Adobe/Exchange/

           

          Thanks in advance,

          Lea

          • 2. Re: Can't install latest Exchange Extension for Photoshop CC
            Geordie Moffatt Community Member
            Geordie Moffatt Sep 25, 2013 3:29 AM (in response to Geordie Moffatt)

            This was in the log:

            [DEBUG] Wed Sep 25 18:20:39 2013 [.38] (..\Source\control\OWLFrontController.cpp,139) -----------------AIR request To C++ End--------------------------------------------------

            [ERROR] Wed Sep 25 18:20:42 2013 [.16] (..\Source\control\InstallExtensionCommand.cpp,415) -CInstallExCommand::execute: ExManInstallExtension() failed, status = -402!

            [TRACE] Wed Sep 25 18:20:42 2013 [.17] (..\Source\control\InstallExtensionCommand.cpp,482) -CInstallExCommand::SetResponse: Install Extension C:\Users\geordie.moffatt\Downloads\AdobeExchange.zxp finished

            • 3. Re: Can't install latest Exchange Extension for Photoshop CC
              Geordie Moffatt Community Member
              Geordie Moffatt Sep 25, 2013 3:33 AM (in response to Geordie Moffatt)

              Sorry I just posted that after you replied,  I'll do waht you said and send you the log files.  I just got this working in a hacky way, I disabled internet access in Extension Manager and then installed the Exchange Extension then enabled internet access.  It installed fine and seems to work fine in Photoshop CC.  Searching etc works in the Exxhange Extension so it's seeing the internet fine.

               

              Could this be related to intranet/firewall issues similar to this thread?

              http://forums.adobe.com/thread/1235641

              • 4. Re: Can't install latest Exchange Extension for Photoshop CC
                lesavage Adobe Employee
                lesavage Oct 2, 2013 1:29 AM (in response to Geordie Moffatt)

                Hi Geordie Moffatt,

                 

                I am delighted that you found a workaround, however just to let you know that I did not receive the log files so please don't hesitate to forward them on if you still experience issues.

                 

                Kind regards,

                Lea