It looks like one of your JS files is out of sync. I suspect that you're exporting your site locally and then uploading via a third party client. If you are doing this, make sure to upload all the files to your server to ensure that everything gets updated. Also, if FTP is an option, you can also use our built in FTP client in Muse from the file menu and Muse will only upload modified files (as long as that option is selected).
As far as access the HTML code, that isn't really possible in Muse. This is because Muse actually doesn't use HTML when you are building your page, and instead converts the page on export to HTML. That said, we do provide some tools, especially around text, which it looks like you might benefit from. The don't give you direct access to the code, but they should give you the controls you need to improve code Muse generates on your own.
The first is a tool to change which tag text is exported in. With the names of some of your classes, it looks like you'd like to include heading tags in your code (that is, <h1> and <h2> tags). You can do this by applying a paragraph style to a block of text. If you take a look at this AdobeKB Tutorial, it should help you figure out that aspect. Secondly, on your menus, I noticed you are using images to separate your menu items and give them rounded corners, but you can also accomplish this via the rounded corner controls within Muse and we will make sure it works across browsers. And lastly, I see you have a number of blank lines to space out your paragraphs, and at the moment, this can add a lot of mostly empty <p> tags. We are looking at ways to optimize this automatically, but you can fix this up in the meantime using paragraph spacing. This control is found in the text panel and looks like this:
If you have other functionality that you are trying to accomplish with editing the HTML that you are unable to, please let us know. We probably won't be able to solve every case, but we are always looking for what functionality you want to be able to use in Muse.
Andrew or other MUSE expert ... I hear you and I read this reply three times ... First, I would like to send my MUSE files to a technician who can take a look. My files need some serious cleaning up and I fear a lot of the mess relates to HTML. Much of what you describe includes details that I'd like to try and practice. However, until my files get cleaned up behind the scenes, none of this matters as I've been wasting $ every month. I have updated pages dated 1/23/13 (as of today) that I'd like to upload but the files are so screwed up pages do not load properly so I revert back to the "10/11/12" files that I know work.
Yes I am using a third party FTP: FILEZILLA. The Upload to FTP on MUSE does not work for me. It does not accept the FTP details provided by the university where I work. All specs are correct but MUSE always says "FTP not found", etc.
I've searched high and low on as many help pages and tutorials (including the video tutorials) for this: How/where can I get information and specific instructions for setting up drop down menus with proper anchors? A friend of mine set up the drop down menus but no longer has MUSE and is unable to help me out. She suggested contacting MUSE Tech support and that's you all! I am ready to fix the current issue but cannot figure out how nor is there any information on your MUSE help pages anywhere. A rookie technician sent me the basics for setting up anchors so clearly did not understand what I meant. Hence, adding to the "frustration" indicated in my first msge to you all. I cannot fix the text by my "classes" b/c that is the main <INDEX> file - She adjusted the drop down menu on another web software and sent me just that index file. I can upload it via FTP, but I cannot open it in MUSE to modify and add anything else b/c then the drop down menu no longer works. Crazy, huh!?
I would like a technician to work with my files and fix all issues in the HTML - I will email the MUSE file, you all have a look and clean up each page, then email the MUSE file back to me. I will then upload all files at once, as you describe above "to ensure that everything gets updated" - Right now I cannot do that b/c files are so screwed up. hhheeeellllpppppp!!!! C'Mon - you all had a BETA testing version for months, now you charge people, and now we need assistance! Please take care of this for me.
I am getting the same or a very similar error on all pages of my site.
The site is davidtossman.co.nz
The error is MuseJSAssertL Error calling selector function: TypeError: 'a' is not a function.
I am using the Muse internal FTP facility and checking with CuteFTP which indicates that all script files and suchlike are up to date.
Any ideas or suggestions?
Do you get the error message when you preview it in a web browser as well?
Also, please try File>export as html and then check if the local copy (before uploading) works fine or not?
The local copy generates the same message. The preview does not. What now?
In terms of learning how to set up menus, there are good guides on our AdobeKB site, Lynda.com has some tutorials, and of course, you can always ask here. If you have a manual menu and you are looking to add or remove items, you can do so by simply selecting a menu item, and then clicking one of the plus icons that appear, or just delete it. If you are having specific troubles, I can do my best to help you out.
That is odd. I've taken a look at your site and it seems your JS file isn't getting updated appropriately. I'll investigate why that might be, but in the meantime, you should be able to fix the problem by opening up your FTP dialog, and at the bottom choosing to upload All files, rather than only modified files. After you do this once, it should hopefully fix your issue and you can switch back to uploading only modified files. If it does not fix the problem, let me know and we can investigate further as to what might be the problem.
Uploaded all files as suggested. No difference: same message appears. What fun we do have!
I get this same error, and I'm using Catylist even. The error only occurs in IE9, not in Chrome or FireFox. The page contains a Tabbed Panel.
My website is www.syntelligent.com, and I'm getting the error on the Careers page.
Any help would be appreciated.
It looks like you are including some custom HTML on your Careers page called "Smart Widget". The code that is being inserted here is causing the alert you are seeing. If this is code you created, you'll want to remove the jQuery.noConflict call. If this is external code you are including, you should let the author know that calling jQuery.noConflict is causing issues with other scripts you are using.
Also, I noticed on your site you have a very large element that I'm assuming you want to make sure it stretches to the width of the browser window. If that is the case, in Muse, you can simply resize the rectangle and drag the edges to the sides of the browser area, and snap it to each side. This will tell Muse that you want it to span the width of the entire window. You can find a tutorial for that on our Muse Tutorial site.
I'm sorry you were having trouble with updates. I would always recommend you update to the latest version of Muse so that you can take advantage of all of our improvements, bug fixes, and new features. Have you tried updating to the latest version (4.0)? If you have, and are having troubles still, would you mind making a new thread with what you are seeing so we can help get the problems sovled? You can send me a message (if you go to my profile, you can send private messages on the right hand side) with the URL to the new thread and I will help you take a look at getting things worked out.
Thanks, and I hope that helps,
I have a similar MUSE+BC error
The client Rainbow Electric was designed in Muse and brought over to BC for e-commerce.
We get the following error when we try to navigate throught the shopping area after we are in the https/worldsecuresystems.com domain as you can see in this screencast I created = http://screencast.com/t/0v65UjNrzK. Please help.
- MuseJSAssert: Error calling selector function:TypeError: Cannot read property 'msie' of undefined. = the error
- Seems to only happen when you go to other e-commerce pages when you are on the worldsecuresystems.com domain
- I already tried removing & republishing all MUSE files but that didn't help.
Currently on your page, you are loading in jQuery 1.9.1, which is currently icompatible with Muse. On your non-HTTPS pages, we load in another version of jQuery over the top (1.8.3), but we rely on our fallback code to load jQuery in because our CDN does not, at the moment, have support for HTTPS. Our fallback, however, does not work because it detects that jQuery has already been loaded. If you need to use jQuery in your page, you should load in the same version of jQuery we use, or better yet, wait for our version to load and use that instead so you aren't loading more code then needed.
It seems that all of a sudden I am getting this MuseJsAssert Error on one of my sites. I tried deleting and uploading all the files through CUTE FTP and I still get this error. For now it only appears on the gallery page, but before I got it on other pages as well. Can somebody explain why this is? Thank you.
I've visited the page, and I don't see the alert. From the looks of it, you are using IE, correct? What version of IE are you using? Also, can I have you try the following. We're just going to clear the cache on your browser.
- Go to your site
- Hit F12 on your keyboard
- In the dialog that shows up, in the menu at the top, click on Cache > Clear browser cache for this domain...
- Click Yes on the confirmation
- After that finishes, close that dialog, and refresh your page
After these steps, are you still getting the alert?
Yes I am using IE 10, but I got this error in Chrome, as well. If I clear the cache, it cleared the error from the galelry page, but the error on the menu pages still appears. Also, it appears on and off, not on a regular basis.
I think I see what might be happening. You have a script, BounceExchange, which is loading an incompatible version of jQuery. It will only load it if it detects that the Muse copy hasn't loaded yet, so it is a timing related issue. You should talk to BounceExchange support about how you can prevent them from loading this version of jQuery. If it isn't possible, then you might be able to prevent the problem by moving their script to the bottom of the page, instead of putting it in the header area. That said, I'm not sure what effect that will have on their script. From a cursory glance, it likely won't have issue, but that is more a question for their team on what the implications might be.
Hope that helps,
Thank You Andrew,
I will talk to them.
I'm getting the same error. I uploaded via Muse' built in FTP tool which gave me the errror, then I uploaded with Fetch. This exact same warnning happened on another site I updated today but after uploading with Fetch the problem went away.
"MuseJSAssert: Error calling selector function:TypeError: Object #<Object> has no method 'initWidget'"
Do you have a URL where we can take a look at the issue?
I am getting the same type of error. My site was working fine until i was contacted this morning and told there were errors:
After reading through this forum, and not seeing much in terms of resolution, I decided to try and rebuild the entire site. I was able to preview the entire site prior to uploading, both in program and previewing in browser, with no problems. However, after uploading the site, using Muse's internal uploader, I had similar errors. My site is a design portfolio, and none of the images are visible. My home page has an additional slide show embedded on the right side, and only the first image loads, then fades to black.
As a paying subscriber who relies on muse to create my websites, I am frustrated. I hope that some solution is available.
I am also getting this MuseJSAssert Error. I too rebuilt most of the elements on my homepage. It previews fine but after uploading using Muse ftp uploader, I get the error or my site takes forever to load or doesn't load at all. I get the error in Chrome with problems in IE8 and Firefox and my site looks nothing like what's showing in the browser...
I also get this....notice the footer info that's messed up at the bottom.
I'm not able to see the issues you mentiont when I go to that page. Can you try clearing your cache for those browsers and trying again?
Often times this error occurs because you may be loading in a custom version of jQuery (or if you are using a third party widget, they might be doing that). Be sure that you aren't loading any custom jQuery that might be overriding our code. If you don't have that, can you please post a URL where we can take a look
my site URL is www.jasonkrembel.com
i am not knowingly loading a custom version of jquery. I have heard the term, but I wouldnt know what specifically jquery is. As I stated in my above message, I loaded my site using muse's ftp.
Hi All — this problem seems to be happening when you use Muse's built in FTP feature. I think it has a few bugs, namely:
- Annoying errors that bring up pop ups.
- The "upload ony changed files" will upload partial files and throw layout off.
I fixed my issues by resaving into a new name and uploading manually via a 3rd party FTP program like Fetch.
The issue is coming from the popup window that is displaying on top of your site. It looks like it is getting loaded either by analytics, or it is being injected by your host. That is what is causing the issue. If you are able to turn that off, that should fix the problem. If not, then I'm not sure there is much that can be done. Basically, what is happening is that they are taking some of our code that has run, and the stomping on it with their own code. They are using an old version of the library jQuery which we are not compatible with. You'll want to talk to your hosting/analytics provider to get that resolved.
Uploading via the built-in FTP does only selectively upload changed files, but we take into account a number of things including script requirements and changes which would cause errors like you were seeing. If you have a URL that is experiencing the issue, please let us know. Issues like this dialog are things we look at very closely since we know it not only effects you but also your visitors. I don't know of any known bugs where we do not correctly upload the proper files needed for your site, so if you have a case of it, we would love it if you could help us track it down.
I received this error message as well. It began happening after I updated Muse. I made only one small change in wording and after I published the error message popped up on all pages. Any advice would be appreciated.
museisassert; error calling selector function; Typeerror; object # <object> has not method 'initwidget'
Do you have a URL where we can take a look? This is most often caused by loading in custom HTML that is erasing, removing, or going over the top of some of the built-in Muse code.
In the past 6 months my company has started using Creative Cloud and over the summer we decided to redesign our website from the ground up. So we were able to get everything done and initially we didn't have any problems, but then we found that occasionally in Internet Explorer and Chrome some users were receiving error messages. We have a large volume of traffic visiting the site daily and we wanted to try and clear up this error. If you could, please review our site and the error messages below and provide us with a possible solution.
I have tried updating Muse, uploading via third party FTP client (CyberDuck), and upload via Muse. I then reviewed some code I have on the Join Mailing List and tried to move some css code to the head of the page and this might have stopped the error in Firefox, but I want to try and solve this problem once and for all.
If you could, please advise.
The above is for Internet Explorer 10.0.9
The above is from Google Chrome 29.0.1547.76 m
Our website is www.kaneprinting.com
Thanks in advance.
So, I have been able to get get rid of this message for the most part by moving some CSS I had inline to the head of the page and that has more or less cleared up that problem, but one more still persists which is with the following error:
Type Error: object#<object> has no method "on"
this comes up whenever I load any of my pages and I am thinking that it has to do with a lightbox we have for the "Join Mail List" at the top of the page. I am thinking that the jquery script we have for validation of that form is conflicting with the muse script. I have found that this problem only occurs in Chrome at this point. I have not checked Safari recently, but Chrome is still the major player.
Please advise if you could.
I took a look at the custom code you had up, and that is the issue you are seeing. In that code, a different version of the script jQuery is being loaded and is messing with the version we load. The conflict here is causing the issues you are seeing because we expect functionality to be there that isn't. It is best to not load another version of jQuery over the top, since it not only causes conflicts, but also means you users have to load things twice, which can be expensive for bandwidth and memory, especially on mobile devices.
Hope that helps,
Thank you for getting back to me so quickly. I didn't even realize the difference in jQuery versions and so I changed the jQuery version to being the 1.8.3. I know that this is not always possible to do, but I believe that most jQuery versions are backwards compatiable for the most part, but some functions and commands might have a name change. I was fortunate enough to have this not be the case with mine.
Again, thank you for taking the time to review this and I will also be working to have this file seperated into its own .js file rather than embeded in the code directly as this may be a problem as well.
Again, thank you for getting back to me. At this stage I have been able to clear up one of the errors, I am now receiving the following error and I can’t seem to figure this one out as I don’t think that it has anything to do with my jQuery Script at this point. Type Error: object [object Object] has no method “toBrowserWidth”
Is there any way you can provide me with some insight into why I am receiving this error?
This is what happens when another version of jQuery is loaded. The jQuery version you load will override any extensions we make on the jQuery we use. This is why you are seeing this alert, and is why I said you should not be loading your own version of jQuery. You should either wait for our version to load (the best way to handle this), or load and run jQuery in "noConflict" mode (though this method is not recommended).
Hi, I have the same error that start the tread...
It only happens with IE 10.0.9..
Everything is fine Mac - Safari, Chrome and Firefox, And Chrome on PC.
This website doesn't have any custom html and was uploaded by Muse...
Hi, I found the solution...
I tryed to use "custom html" for the phone number, that appears at the left botton
I just remove this link and everything works great.
If you'd like to make a tel link, you can do this in Muse via the hyperlink menu. Just insert the number (no dashes) into the hyperlink drop down like you would any other hyperlink, and Muse will turn it into a tel: link. You can also insert in the tel: yourself, if you'd prefer.
I'm having the same issue and it probably has to do with some custom HTML elements. However, I'm not sure which is causing the problem or how to make the appropriate edits.
The site is currently being staged at freetest04.businesscatalyst.com
Thanks in advance,