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1. Re: i have a problem
Ankit Khurana Oct 3, 2013 11:09 AM (in response to Amauris Matos Guerra)Hi Amauris,
We would need more information about the error, what application are you using? What is the operating system? When do you get the error?
A screenshot will be helpful
Thanks!
Ankit
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3. Re: i have a problem
Amauris Matos Guerra Oct 3, 2013 11:55 AM (in response to Ankit Khurana)PROGRAM: Adobe CC
SO :MAC OS X 10.7.5
I CAN NOT LOG IN TO MY ACCOUNT AND I CAN NOT ENTER MY ADOBE CC
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4. Re: i have a problem
Ankit Khurana Oct 3, 2013 12:26 PM (in response to Amauris Matos Guerra)It seems you are getting a blank screen after signing in, try the following steps:
Close the Creative Cloud application if it's running.
- Navigate to the OOBE folder.
Windows: [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE
Mac OS: /User/<username>/Library/Application Support/Adobe/OOBE folder- Rename the opm.db file to opm_old.db
- Launch Creative Cloud
Please ensure you enable the show hidden files and folder options.
Mac:
http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-f iles.html
Windows:
http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-ex tensions.html
Please let me know if still facing the issue
Thanks!
Ankit
- Navigate to the OOBE folder.






