RH8: 404 - Page Not Found when linking to PDF file from search results (Firefox)

[ttrujillo]

I'm using RoboHelp 8 to generate WebHelp output from a Windows 7 system.

My help project includes a handful of user guides in PDF format. The PDF files have been added to baggage files and I link to them from help topics without any issue. The PDF files appear in the webhelp search results and when clicked from the search results, a 404-Page Not Found error appears in the right pane.  It seems that the path to the file includes a backslash (\) just before the filename instead of a forward slash (/). If I open the link in a new window and manually change the path to use a forward slash then the PDF file opens.

When I link to the PDF file from search results, the path looks like this (resulting in 404 Page Not Found):

https://platform/help/pdf\user_guide.pdf

When I link to the PDF file from a topic, the path looks like this (works as expected):

https://platform/help/pdf/user_guide.pdf

How do I fix the path in the search results?

Message was edited by: ttrujillo Just realized that this only seems to be an issue in Mozilla Firefox. I'm using Firefox 8.0.1. I do not have a problem with the links in IE 9 or Google Chrome 16.0.912.63 m.

[NickShears]

Thanks for having posted that update about it only being in Firefox. Today I've been trying to solve the same problem in my own (live) project, and thanks to you I checked and now know that it only occurs in Firefox (24.0); not in Chrome, IE, or Safari. Bizarrerie.