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1. Re: i can't import *.psd *.png file from Creative Cloud
ibarrien Oct 7, 2013 5:16 AM (in response to PattCLUB)Hi,
I can't seem to reproduce your issue. Are you working with images that are transparent?
If so have you tried to move the complete layer outside the canvas? Then you can see if the image is really transparent.
I'm asking since you can see this if you try to insert a layer that has the part shown transparent when you try to insert the new layer underneath the visible one (tiger).
Please try to restart the application and let us know if it still reproduces.
Thanks,
Ignacio
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2. Re: i can't import *.psd *.png file from Creative Cloud
PattCLUB Oct 7, 2013 9:42 AM (in response to ibarrien)Hi, Ignacio
i tried to paste watermark in my picture.
i show you step by step my produce it..
file for paste upper on picture (tiger)
i open first layer (tiger) in photoshop touch
and than, select *.psd (backgound transperant) file in Creative Cloud. Click Add.
is show in blank picture. Click done
new layer paste upper in tiger paper. but can't saw it.
help me please..
thank you.
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3. Re: i can't import *.psd *.png file from Creative Cloud
AzzieScott Oct 7, 2013 12:15 PM (in response to PattCLUB)I'm having this exact same issue. I posted a similar topic but no one has answered. After iOS 7 update it no longer works. It did before.
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4. Re: i can't import *.psd *.png file from Creative Cloud
AzzieScott Oct 7, 2013 2:03 PM (in response to ibarrien)I'm having this exact same issue. I posted a similar topic but no one has answered. After iOS 7 update it no longer works. It did before.
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5. Re: i can't import *.psd *.png file from Creative Cloud
ibarrien Oct 8, 2013 2:03 AM (in response to PattCLUB)Thanks for showing the steps, that helps us in trying to reproduce the issue.
What I'm wondering is if it helped to restart the application.
Some more questions: can you download the png/psd over the creative cloud webview and paste it in normally?
thanks,
Ignacio
Message was edited by: ibarrien
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6. Re: i can't import *.psd *.png file from Creative Cloud
PattCLUB Oct 8, 2013 2:00 AM (in response to ibarrien)i hope adobe can fix it soon.
thank.
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7. Re: i can't import *.psd *.png file from Creative Cloud
PattCLUB Oct 8, 2013 2:45 AM (in response to ibarrien) -
8. Re: i can't import *.psd *.png file from Creative Cloud
ibarrien Oct 8, 2013 2:49 AM (in response to PattCLUB)Ok,
Can you please let us know if it helps to restart the application?
Thanks,
Ignacio
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9. Re: i can't import *.psd *.png file from Creative Cloud
PattCLUB Oct 8, 2013 3:07 AM (in response to ibarrien)application can use in normally. not restart
can insert new layer. can save. it all normally..
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10. Re: i can't import *.psd *.png file from Creative Cloud
ibarrien Oct 8, 2013 3:12 AM (in response to PattCLUB)To avoid misunderstandings: if you restart the application - can you then insert the png/psd without any problems?
Thanks,
Ignacio
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11. Re: i can't import *.psd *.png file from Creative Cloud
PattCLUB Oct 8, 2013 3:28 AM (in response to ibarrien)Ohh Sorry..
i try to restart application (close all in multitasking). restart device. Remove application and reinstall it.
but, all not work for fix my problems
thank.
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12. Re: i can't import *.psd *.png file from Creative Cloud
ibarrien Oct 8, 2013 4:13 AM (in response to PattCLUB)Ok, I'll contact you privately to follow up some more.
Thanks,
Ignacio
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13. Re: i can't import *.psd *.png file from Creative Cloud
ibarrien Oct 8, 2013 4:39 AM (in response to ibarrien)I was just able to reproduce this issue, we will now give this a closer look.
thanks,
Ignacio
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14. Re: i can't import *.psd *.png file from Creative Cloud
PattCLUB Oct 8, 2013 4:56 AM (in response to ibarrien)thank for help
please let me know when can fix it.
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15. Re: i can't import *.psd *.png file from Creative Cloud
AzzieScott Oct 8, 2013 5:46 AM (in response to ibarrien)Yes I'm glad you guys are looking into this. I'm experiencing the same issue after ios7 update. Hop there's a fix soon.
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16. Re: i can't import *.psd *.png file from Creative Cloud
AzzieScott Oct 18, 2013 7:46 AM (in response to ibarrien)any update on correcting this issue?
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17. Re: i can't import *.psd *.png file from Creative Cloud
PattCLUB Oct 18, 2013 8:02 AM (in response to ibarrien)i'm waiting too..
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18. Re: i can't import *.psd *.png file from Creative Cloud
AzzieScott Oct 30, 2013 6:51 AM (in response to ibarrien)Any update to fix this issue yet?
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19. Re: i can't import *.psd *.png file from Creative Cloud
greule Oct 30, 2013 9:41 PM (in response to AzzieScott)Our cloud team is working on a fix.
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Guido
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20. Re: i can't import *.psd *.png file from Creative Cloud
PattCLUB Nov 5, 2013 8:43 AM (in response to greule) -
21. Re: i can't import *.psd *.png file from Creative Cloud
greule Nov 5, 2013 8:53 AM (in response to PattCLUB)Unfortunately this needs to be fixed by the Creative Cloud team. Fix is coming soon.
-Guido
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22. Re: i can't import *.psd *.png file from Creative Cloud
PattCLUB Nov 5, 2013 8:58 AM (in response to greule)thank you
we waiting for this issue fix
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23. Re: i can't import *.psd *.png file from Creative Cloud
AzzieScott Nov 5, 2013 8:58 AM (in response to greule)Yes, come on Adobe,This has been an issue since iOS 7 was released and still no fix. I love your products but lets get on the ball with this.
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24. Re: i can't import *.psd *.png file from Creative Cloud
PattCLUB Nov 17, 2013 6:45 AM (in response to greule) -
25. Re: i can't import *.psd *.png file from Creative Cloud
Jake Farrago Nov 17, 2013 7:27 PM (in response to PattCLUB)I'm actually still continuing to have issues with this. Everytime I try and import my PNG file from Creative Cloud, I just get a blank, transparant layer. Which is especially odd because the preview in the import shows the file with its contents and proper transparency.
I'm on version 1.5.1 on an iPad Air. Any help with this Adobe staff?
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26. Re: i can't import *.psd *.png file from Creative Cloud
AzzieScott Nov 17, 2013 8:08 PM (in response to Jake Farrago)Yes. I'm sorry this issue is NOT fixed. I still can not import images from creative cloud. Adobe what's going on. This should be a simple fix. You guys are usually good at responding to customer complaints and bug issues. But it's been at least 3 or 4 months since iOS 7 was released and still no fix. :(
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27. Re: i can't import *.psd *.png file from Creative Cloud
greule Nov 18, 2013 12:27 AM (in response to AzzieScott)Could you please try with a fresh uploaded (to the Creative Cloud) file? Thanks
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28. Re: i can't import *.psd *.png file from Creative Cloud
Jake Farrago Nov 18, 2013 10:12 AM (in response to greule)Okay, just did a reupload of the file, and it seems to be working now. If I hit anymore snags with it again, I'll give an update.
Thanks guys!














