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1. Re: If my monthly payment fails, do my apps stop at once?
Ankit Khurana Oct 10, 2013 6:28 AM (in response to Simon G E Garrett)Hi Simon,
You can use the subscription until the next billing date, let's suppose your billing date is 15th and you cancel on 2nd then the products will work till 15th.
Thanks!
Ankit
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2. Re: If my monthly payment fails, do my apps stop at once?
Simon G E Garrett Oct 10, 2013 6:41 AM (in response to Ankit Khurana)Thanks, but I don't quite understand your answer. This is not about cancelling.
The question is: if a monthly payment doesn't go through, what happens?
Suppose my credit card payment doesn't work. For example, my card might have been stopped by the bank for suspected fraud reasons, or the card number changed following a re-issue of the card, or there may have just been a payment error. Does my Photoshop CC subscription stop immediately? I might not even know that the payment has failed for a few days, and it might take me a bit longer to find out what has gone wrong, and reset the credit card on my Adobe ID.
In the mean time, can I still use my Adobe CC applications, even though a monthly payment has not gone through on the due date (for reasons outside my control, perhaps, and maybe even without my knowledge)?
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3. Re: If my monthly payment fails, do my apps stop at once?
Ankit Khurana Oct 10, 2013 6:50 AM (in response to Simon G E Garrett)In case of non-payment, Adobe server tries to take the payment every 7 days (7-14-21) and the account will work till 21 days.
It goes to Suspended state on 21st day, hope that answers your question.
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4. Re: If my monthly payment fails, do my apps stop at once?
Simon G E Garrett Oct 10, 2013 6:55 AM (in response to Ankit Khurana)Ankit Khurana wrote:
In case of non-payment, Adobe server tries to take the payment every 7 days (7-14-21) and the account will work till 21 days.
It goes to Suspended state on 21st day, hope that answers your question.
Thanks, that's what I wanted to know.



