Presenter 8.1 upload to Connect not loading in Mac browsers

[UcpGF]

I have a finished Presenter 8.1.0.338 presentation that I upload to Adobe Connect and publish the URL for review and approvals.

The file loads and plays in all PC browsers, including IE, Firefox, Safari, and Chrome.

The same file at the same URL will not play in Safari or Firefox on a Mac, but will play in Chrome on a Mac.

I am running the latest Flash (11.7.700.225) in Safari 6.0.5, Firefox 17.01, and Chrome 27.0 on OSX 6, 7, & 8 with the same result.

The Adobe screen opens and the Presenter circle logo just continues to spin.

The same presentation published with Presenter 8.0.0.227 to Adobe Connect will play in all browsers, both Mac and PC.

I looked to reinstall Presenter 8.1 to the latest version in case of corruption, but can't find files on the site other than the new Presenter 9.

URLs are available to appropriate support personnel, but I do not wish to publish them publicly.

[Mukul_Adobe]

Hello,

We can provide you a solution for this issue.

Kndly email us on mvlele@adobe.com and we will discuss it on email.

Regards,

Mukul

Adobe Presenter Engg Team.

[toddcoulson]

"Kndly email us on mvlele@adobe.com and we will discuss it on email."

How is this helpful to the rest of us who have the same problem?

If you give a solution online, then everyone knows.

[Mukul_Adobe]

Hello,

Please download 'viewer.swf' available here -

https://files.acrobat.com/preview/ae523558-2396-432b-ad9b-963f61db6195

Follow these steps -

1. Go to the folder where you have published your Presenter 8.1 content.

2. Look for 'viewer.swf' and remove it (keep it at some other location as a backup)

3. Place the newly downloaded viewer.swf file at the published location.

4. Zip the folder and upload it to Connect.

This should work now. You should be able to view the content from Connect on you Mac safari browsers.

Note: Once you conclude the fix is wrkign for you, you need not take backup of original viewer.swf files. You can delete it and replace with newly downloaded file.

Regards,

Mukul

Adobe Presenter Engg Team.

[toddcoulson]

I am still getting the following error upon loading my file in Connect on Firefox on the Mac:

Error: Error #2014: Feature is not available at this time.

          at flash.accessibility::Accessibility$/sendEvent()

          at Pool_P75.UI::GradBar/setPercent()

          at Pool_P75.UI::ElapsedBar/setTotalTime()

          at Pool_P75.Viewer::SidebarView/viewerXMLLoaded()

          at flash.events::EventDispatcher/dispatchEventFunction()

          at flash.events::EventDispatcher/dispatchEvent()

          at Pool_P75.Viewer::ViewerController/viewerXMLLoaded()

          at Pool_P75.Model::PresentationModel/processLoadedXMLStage2()

          at Pool_P75.Model::PresentationModel/getSeedWhileLoading()

          at Function/http://adobe.com/AS3/2006/builtin::apply()

          at SetIntervalTimer/onTimer()

          at flash.utils::Timer/_timerDispatch()

          at flash.utils::Timer/tick()