4 Replies Latest reply on Dec 16, 2013 2:32 PM by bthoron

    Problems with filling out/going back and editing filled out information and signing forms

    kacondron1016

      Users cannot fully fill out, edit and save forms--

      the forms were set up in InDesign CS6, then edited in Adobe Acrobat Pro 9 for all the form info and after that was set up the forms were saved as extended pdfs to allow adobe reader users to fill them out and sign.

       

      The users are having all kinds of issues with the forms and its been difficult to pin point the exact cause.

      Here are 2 errors:

      This document enabled extended features in Adobe reader. This document has been changed since it was created and use of extended features is no longer available. Please contact the author for the original version of this document.

       

      The security settings on this document prevent adding text and/or placing a signature on it from Adobe Reader. To fill out and sign this document you need to print it out.

       

      ---I've checked the security on the form and there is no security not allowing them to fill it out and I believe that originally they were able to but the form was saved and then they went back and were unable to edit it. I need to know if its something I need to do on my end or an instruction I need to give to them--steps to filling out and saving programs vesions to use etc..

       

      sorry for some of the holes in the info. the form was created for a client and they sent it out to their employees so I do not have direct contact with the people having the issues just two screenshots, and I have not been able to find an answer that works--this is what I thought would help but it didnt:

       

      It should solve the signature/adding text  issue—From : http://forums.adobe.com/thread/987256

       

      Your user should go to Extended pane in Reader to apply a digital signature to the Reader extended PDF.

       

      The user is probably trying to use the Sign pane in Reader which has some options disabled according to the document permissions. The new Sign pane in Reader is an integration with Adobe EchoSign service in the sense that it enables an end user to fill-up documents, electronically sign and then send a PDF document, without having the need to print them. The Sign pane provides two options to the user:

      1 - Fill and Sign: Here the user can place text using 'Add Text'. Users can add arbitrary text to a PDF, eg. in documents where Reader cannot interact with the document even though the document looks like a form, in forms where user cannot save the filled-up form. In such cases the only option a user has is to print the form, fill it and then fax or fedex the filled up document to the author or scan it and send it electronically. Using the Sign pane in Reader, a user can add text and also electronically sign the document (this is not the same as digital signature) using an image of their signature. He can create a 'signature' from a scanned paper which has user's handwritten signature and place it on the PDF.

      2 - Send for Signature: Here the user is sent to EchoSign for collecting signatures from others.