2 Replies Latest reply: Oct 17, 2013 9:09 AM by jehinger RSS

    Creating output in RoboHelp

    jehinger Community Member
    jehinger Oct 17, 2013 8:55 AM

      Upgraded recently from RH8 to RH10 and tried to create several types of output for a basic Help file (FlasHelp, WebHelp, WebHelp Pro) but none of them seem to work correctly.

       

      Flashelp/WebHelp does not work in IE (links to PDF don't do anything)...Chrome the tab just keeps flashing.

       

      All layouts work OK in Firefox or Opera.

       

      MS HTML Help is the only one that works which is OK but was hoping for more features.

       

      I'm not a programmer but would appreciate any thoughts or ideas.

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        • 1. Re: Creating output in RoboHelp
          RoboColum(n) MeganK
          RoboColum(n) Oct 17, 2013 9:01 AM (in response to jehinger)

          What version of IE are you running? Is the same issue happening on other PCs? If not, what IE version do they have?

          • 2. Re: Creating output in RoboHelp
            jehinger Community Member
            jehinger Oct 17, 2013 9:09 AM (in response to RoboColum(n))

            I am using IE10, and I tried another computer and had the same issues.  Something that occurred to me that may make a difference, is I published to my local computer and opened the HTM files from there, not a server.  Did the same on the other PC.

             

            For a PDF link, if I right click and copy the shortcut to the document and paste it in the address bar, the document comes up.  I thought it may be something I did in RH (or forgot to do) but Opera and Firefox the links all work fine, so I’m assuming there is some issue with my browser settings.

             

            Jim