5 Replies Latest reply: Oct 19, 2013 11:04 AM by Bill@VT RSS

    Acrobat X Pro ne s'ouvre pas

    on5lb Community Member

      Bonjour,

       

      J'ai installé Adobe Master Collection CS6 depuis le début de disponibilité, dont Acrobat fonctionnait parfaitement.

       

      Depuis quelque temps, je ne parvient plus à ouvrit l'application.

       

      J'ai téléchargé et installé la dernière mise à jours (?), mais toujours le même problème.

       

      Faut-il réinstaller le produit, ou connaissez-vous une autre solution ?

       

      Merci de me le faire savoir,

       

      Cordialement,

      Jean

        • 1. Re: Acrobat X Pro ne s'ouvre pas
          Bill@VT CommunityMVP

          You may have to obtain more information in the Acrobat>CS forum. You can post in the international forum, but Acrobat>CS is probably more useful. If you like, you might consider using Google>Translate to provide an English version. I got the jist from the French (though I am not very good), but others who might be able to help may have no clue.

           

          Enough said. Reinstalling could be an issue if you are not able to deactivate. I have also heard of folks with Acrobat as part of the package having problems reinstalling it. You will also need your install files (no longer directly available if it was a download).

           

          First, try going to the Control Panel (Windows)>Preferences & ... (Win7 and later) and try a repair (I do not know the equivalent on a MAC if that is what you have). That will hopefully resolve the issue.

           

          If you have to reinstall, then do the following steps (based on WIndows):

          1. Uninstall from same CP process as repair

          2. Run http://labs.adobe.com/downloads/acrobatcleaner.html

          3. Remove any left over parts of the Acrobat folder

          4. Reboot, Reinstall, Activate, and Update.

           

          Hopefully that helps.

          • 2. Re: Acrobat X Pro ne s'ouvre pas
            on5lb Community Member

            Hi Bill,

             

            Many thanks for Your reply.

            I'll will take in consideration Your advices, and see if it work.

             

            In fact, my computer is working more than a year (using OCZ SSD RevoDrive card as Boot drive.

            I noticed sometime system is hesitating before concluding !

             

            I will stard a new installation (Windows 8.1 ?) after a "Secure Erace" using the appropriated ToolBox from OCZ.

             

            I did it in the past (to check) and results are fabulous : The drive is as new, same performances !

             

            Thanks again

            Best regards,

            Jean

            • 3. Re: Acrobat X Pro ne s'ouvre pas
              Bill@VT CommunityMVP

              Good luck. Sorry to have answered in English, but my French was never good on the creation end. I used to be able to read it pretty well, at least technical French.

              • 4. Re: Acrobat X Pro ne s'ouvre pas
                on5lb Community Member

                Hi Bill,

                 

                No problems, i appreciate your reaction.

                Most multinational companies are telling whe're in a "Evolution" period !

                 

                Evolution is justified if...it's a benefit for the customer !

                 

                But, the "evolution" we are living, is (for me !) a degradation for the human people !

                 

                I'm born before the second world war, and believe me or not, but when i compare from 1945 to 1965 at the manipulating period we have to support...forget it !

                 

                Have a nice week-end Bill,

                Jean

                • 5. Re: Acrobat X Pro ne s'ouvre pas
                  Bill@VT CommunityMVP

                  Thank you for the comment. By the way, this is not an Adobe support site, but a user forum. I am just a user like most others here. I started visiting the forums about 10 years ago or more when I had trouble with resolution for use on screens and some font issues. I have been hanging around ever since. Many of us enjoy trying to help others and stay around (sort of a hobby). I am not sure why some others stay. There is also a side benefit that we learn a lot from others as to things we didn't even know Acrobat could do or issues with the OS. Feel free to come back to the forums to share/learn. Au revoir