30 Replies Latest reply: Oct 16, 2014 3:36 PM by LucaDiana RSS

    Why was I charged tax on Creative Cloud mid-subscription?

    Boulder Cloud

      I subscribed to Creative Cloud in April 2013. Monthly payments on my statement were $29.99 until the October 2013 payment. For that invoice, there was an additional amount of $1.02 for tax. Considering that I had just receievd an email about the security breach at Adobe and subsequently changed my password, I contacted Adobe support via chat to investigate this change in my monthly charges. The rep (Victor) could not provide an answer as to why, at this particular time, the tax started to be applied to my subscription. He repeatedly informed me that I needed to fill out a tax-exempt form in order for this to be cleared up. Which never answered the question of why the tax appeared mid-subscription. If there is some valid reason (e.g., my state, Colorado, started collecting sales tax for online purchases beginning in October), I will gladly pay the tax. I cannot seem to verify anything with the state government. I am just trying to get an answer about why the tax started when it did. Thanks. Chris