4 Replies Latest reply: Oct 22, 2013 8:00 AM by Jeff A Wright RSS

    Repeatedly receiving "aeselflink quit unexpectedly" error message in After Effects CC

    gibsonjsh Community Member

      This just started happening recently. A few moments after I open After Effects CC and start working on a project, I begin receiving the "aeselflink quit unexpectedly" error message. When I click 'Okay' on one error message, it's only a few seconds before the next one pops up. I click 'Okay' again and the next one pops up just as before – it appears to be a never-ending cycle – although I haven't stuck it through and counted how many times it does come up. One very important note: the error does not happen when I run my machine in "root" mode. Everything works flawlessly. Is this something at the OS level then? I would assume so, but I'm not sure where to start as far as troubleshooting goes. An Adobe tech rep told me to contact Apple to have them repair my disk's permissions (?) but I've never heard of an issue that I had to contact Apple directly for. Plus, what would I say to them? "Please repair my permissions?" I don't know, I feel like they'd look at me strangely.

       

      Thank you in advance for anyone's help. It's really frustrating, and I can't seem to figure it out. Do I need to re-install my operating system? Do I need to get a new hard drive? Sorry if those are silly questions, and thanks again for any help anyone can give.

       

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      What I've done so far to try and fix it:

      1) I've had multiple other error messages in the Creative Cloud suite, and an Adobe tech rep told me to repair permissions, etc. I've repaired permissions, verified my hard disk, repaired my hard disk, etc. in utilities such as OnyX, Cocktail, and MainMenu Pro. Restarted multiple times, removed corrupted preference files, etc. Nothing has worked it seems.

        • 1. Re: Repeatedly receiving "aeselflink quit unexpectedly" error message in After Effects CC
          Mylenium CommunityMVP

          Something is messing with your local TCP port connections used by the processes to communicate with one another. You will have to provide a process list dump from your activity monitor to even begin to make sense. If it works as root, you either have insufficient user privileges, your firewall is somehow configured oddly or another process is simply usurping those ports...

           

          Mylenium

          • 2. Re: Repeatedly receiving "aeselflink quit unexpectedly" error message in After Effects CC
            gibsonjsh Community Member

            I went to the Apple store today and had them officially reset/repair my user permissions on my machine. That didn't work right off the bat. So the Apple 'genius' moved all Adobe .plist files to another folder and told me to restart all apps that were giving me issues. Things then worked flawlessly. He moved only .plist files back into Adobe's area on my machine that needed to be there – he trashed the rest.

             

            I thought things were fixed, but this evening when trying to apply a Warp Stabilizer VFX effect to a time-lapse .jpg sequence inside After Effects CC, the same error popped up and wouldn't stop popping up until I quit both After Effects CC and Adobe Media Encoder CC.

             

            I am now exporting that time-lapse from AE using AME and things were working, but as I was typing this, I received an "Adobe QT32 Server quit unexpectedly" error. The render in AME seems to still be working, however. I'm not sure what the purpose of that error message is...

             

            Any other ideas on this? Please help! Would completely wiping my machine and starting from scratch help? Thank you!

            • 3. Re: Repeatedly receiving "aeselflink quit unexpectedly" error message in After Effects CC
              gibsonjsh Community Member

              I just thought of this, but I have an application called "Little Snitch" installed on my machine as well. I have it set to allowing all incoming or outgoing connections for all Adobe applications – but you say it may be other applications using the ports Adobe applications need?

               

              It does seem to be tied to Adobe's dynamic link feature as well. I have no hard proof of this, but it seems that when I start trying to use Adobe's Dynamic Link feature is roughly when errors and issues start popping up.

               

              Thanks so much for your help!

              • 4. Re: Repeatedly receiving "aeselflink quit unexpectedly" error message in After Effects CC
                Jeff A Wright Employee Hosts

                Moving this discussion to the After Effects forum.