Video audio is removed when publishing

[beth_scott]

I've created a project in Captivate 7.  I've added a video.  The video is a .flv file with sound.  It shows in the library and I can play video and hear the sound.  I preview the project and the video works well and I can hear the audio.  When I publish it, both as .swf and html5 the video plays fine, but there's no audio.  I assume there's something in the conversion of the inserted video or a setting in the publication settings.  Can anyone help? 

thanks,

Beth

[beth_scott]

I've also tried .mp4 files.  Same issue.

[Captiv8r]

Hi there

If you click Edit > Preferences > Project > Publish Settings, do you have audio included?

Cheers... Rick

[beth_scott]

Rick,

Yes the audio is on. There is audio on all of the slides, and they play fine. It's only the video audio that doesn't work when publishing.

Appreciate your input.

Beth

[HimanshuSatija]

Hello Beth,

Can you please create a blank project with that video and then try to reproduce the issue ?

Can you please check the published output on any other machine ?

Are you facing this issue with any particular video file ?

Thanks and Regards

Himanshu Satija