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I have tried it all: clean install, de-activated virus program, run as administrator. Still same message "the user does not have suffucient privilages to install flash player". Using windows 7, 64-bit mozilla 24.0. Please help.
TIA
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Try creating a new Admin account and install it under that account. It installs to the OS so it will be available once you log back in with your own account.
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Thanks for the suggestion,, which I tried, but that did not work either.
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This error may be shown in error, when the installer fails to delete/replace certain files.
Try a clean install: http://forums.adobe.com/thread/928315
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I tried the suggestions in replies 3 & 4 and still cannot install flash player. Since the clean install uninstalled flash player now I don't even have an older version to use. Still same permissions error.
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Can you post the contents of the FlashInstall.log files in C:\Windows\System32\Macromed\Flash and C:\Windows\Syswow64\Macromed\Flash
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C:\Windows\System32\Macromed\Flash:
activex.vhc
flash64_11_9_900_117.ocx
flashinstall
flashUtil64_11_9_900_117_ActiveX.dll
flashUtil64_11_9_900_117_ActiveX
flashUtil64_11_9_900_117_Plugin
NPSW64_11_9_900_117.dll
Plugin.vhc
C:\Windows\Syswow64\Macromed\Flash:
Flash32_11_9_900_117,ocx
FlashInstall
Flashplayer.xpt
FlashUtil32_11_9_900_117_ActiveX.dll
FlashUtil32_11_9_900_117_ActiveX
FlashUtil32_11_9_900_117_Plugin
NPSWF32_11_9_900_117.dll
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Thank you for posting the files in these folders, but what I really need to see is the contents of the FlashInstall.log file (in your list given as 'falshinstall').
You can either copy/paste the contents here in the forum, or upload the files to https://workspaces.acrobat.com/ (see the instructions in http://forums.adobe.com/thread/918624).
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C:\Windows\System32\Macromed\Flash
=O====== M/11.9.900.117 2013-10-20+00-30-13.104 ========
0000 00000010 "C:\Users\Donut\AppData\Local\Temp\{3645AE40-5A7B-4282-9D4D-89BB84123E9E}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 0
0001
0002
0003 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0004
0005
0006
0007
0008
0009
0010
0011 00000014 C:\Windows\system32\Macromed\Flash\NPSWF64_11_9_900_117.dll
0012 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_9_900_117_Plugin.exe
0013 00000024 C:\Windows\system32\Macromed\Flash\plugin.vch
0014 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0015 00000012
=X====== M/11.9.900.117 2013-10-20+00-30-24.959 ========
=O====== M/11.9.900.117 2013-10-20+00-42-24.477 ========
0000 00000010 "C:\Users\Donut\AppData\Local\Temp\{144CB2BF-17F9-4EBC-8036-A2530AB94FE9}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 0
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002
0003
0004
0005
0006
0007
0008 00000014 C:\Windows\system32\Macromed\Flash\NPSWF64_11_9_900_117.dll
0009 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_9_900_117_Plugin.exe
0010 00000024 C:\Windows\system32\Macromed\Flash\plugin.vch
0011 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0012 00000012
=X====== M/11.9.900.117 2013-10-20+00-42-37.074 ========
=O====== M/11.9.900.117 2013-10-20+00-48-05.461 ========
0000 00000010 "C:\Users\Donut\AppData\Local\Temp\{4CCDA36F-A8AF-4444-89A4-43B3438CEB33}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 0
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002
0003
0004
0005
0006
0007
0008 00000014 C:\Windows\system32\Macromed\Flash\NPSWF64_11_9_900_117.dll
0009 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_9_900_117_Plugin.exe
0010 00000024 C:\Windows\system32\Macromed\Flash\plugin.vch
0011 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0012 00000012
=X====== M/11.9.900.117 2013-10-20+00-48-20.070 ========
=O====== M/11.9.900.117 2013-10-20+00-57-35.239 ========
0000 00000010 "C:\Users\Donut\AppData\Local\Temp\{F62D46AF-3AFB-476C-9A41-F3EECE64951C}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 0
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002
0003
0004
0005
0006
0007
0008 00000014 C:\Windows\system32\Macromed\Flash\NPSWF64_11_9_900_117.dll
0009 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_9_900_117_Plugin.exe
0010 00000024 C:\Windows\system32\Macromed\Flash\plugin.vch
0011 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0012 00000012
=X====== M/11.9.900.117 2013-10-20+00-57-45.641 ========
=O====== M/11.9.900.117 2013-10-20+01-08-37.577 ========
0000 00000010 "C:\Users\Donut\AppData\Local\Temp\{9F129C9D-29C9-4709-BA49-414DB1786651}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 1
0001
=X====== M/11.9.900.117 2013-10-20+01-08-41.689 ========
=O====== M/11.9.900.117 2013-10-20+01-09-04.552 ========
0000 00000010 "C:\Users\Donut\AppData\Local\Temp\{0EDB7E38-BE52-4B1A-80C7-A2FD89401A3A}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 1
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002
0003
0004
0005
0006
0007
0008 00000014 C:\Windows\system32\Macromed\Flash\NPSWF64_11_9_900_117.dll
0009 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_9_900_117_Plugin.exe
0010 00000024 C:\Windows\system32\Macromed\Flash\plugin.vch
0011 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0012 00000012
=X====== M/11.9.900.117 2013-10-20+01-09-14.189 ========
=O====== M/11.9.900.117 2013-10-20+02-09-06.555 ========
0000 00000010 "C:\Users\Donut\AppData\Local\Temp\{96FC46A7-B89B-428E-857F-DF7FB8F6E2E1}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 1
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002
0003
0004
0005
0006
0007
0008 00000014 C:\Windows\system32\Macromed\Flash\NPSWF64_11_9_900_117.dll
0009 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_9_900_117_Plugin.exe
0010 00000024 C:\Windows\system32\Macromed\Flash\plugin.vch
0011 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0012 00000012
=X====== M/11.9.900.117 2013-10-20+02-09-25.437 ========
=O====== M/11.9.900.117 2013-10-20+02-15-14.729 ========
0000 00000010 "C:\Users\Donut\AppData\Local\Temp\{9DED1BAC-1BD8-479B-9A35-0709B70D31AF}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 1
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002
0003
0004
0005
0006
0007
0008 00000014 C:\Windows\system32\Macromed\Flash\NPSWF64_11_9_900_117.dll
0009 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_9_900_117_Plugin.exe
0010 00000024 C:\Windows\system32\Macromed\Flash\plugin.vch
0011 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0012 00000012
=X====== M/11.9.900.117 2013-10-20+02-15-28.759 ========
=O====== M/11.9.900.117 2013-10-20+02-21-12.886 ========
0000 00000010 "C:\Users\Donut\AppData\Local\Temp\{9758D9CC-9552-4494-BC76-35039D5B6491}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 1
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002
0003
0004
0005
0006
0007
0008 00000014 C:\Windows\system32\Macromed\Flash\NPSWF64_11_9_900_117.dll
0009 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_9_900_117_Plugin.exe
0010 00000024 C:\Windows\system32\Macromed\Flash\plugin.vch
0011 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0012 00000012
=X====== M/11.9.900.117 2013-10-20+02-21-26.384 ========
=O====== M/11.9.900.117 2013-10-21+04-47-35.202 ========
0000 00000010 "C:\Users\Donut\AppData\Local\Temp\{B8243ABE-FAAD-4536-AD99-FF433D99A1F8}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 1
0001
0002
0003 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0004
0005 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_9_900_117.ocx
0006 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_9_900_117_ActiveX.exe
0007 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_11_9_900_117_ActiveX.dll
0008 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
0009 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0010 00000012
=X====== M/11.9.900.117 2013-10-21+04-47-47.770 ========
=O====== M/11.9.900.117 2013-10-22+21-52-48.047 ========
0000 00000010 "C:\Users\nutnut\AppData\Local\Temp\{2F742732-39EA-4399-9D88-71B6BC052EB4}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 1
0001
=X====== M/11.9.900.117 2013-10-22+21-52-55.215 ========
=O====== M/11.9.900.117 2013-10-22+22-02-40.301 ========
C:\Windows\Syswow64\Macromed\Flash:
=O====== M/11.9.900.117 2013-10-20+00-29-59.546 ========
0000 00000010 "C:\Users\Donut\AppData\Local\Adobe\AIH.68d8c3aa340533740b548aaf64f9e6a853cb322f\install_flash_player.exe" -install -iv 8 -au 0
0001
0002
0003 00000011 1
0004 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0005
0006
0007
0008
0009
0010
0011
0012
0013
0014
0015
0016 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_117.dll
0017 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_9_900_117_Plugin.exe
0018 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch
0019
=X====== M/11.9.900.117 2013-10-20+00-30-30.765 ========
=O====== M/11.9.900.117 2013-10-20+00-42-13.527 ========
0000 00000010 "C:\Users\Donut\AppData\Local\Adobe\AIH.68d8c3aa340533740b548aaf64f9e6a853cb322f\install_flash_player.exe" -install -iv 8 -au 0
0001
0002
0003 00000011 1
0004 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0005
0006
0007
0008
0009
0010
0011
0012
0013
0014
0015
0016
0017 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_117.dll
0018 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_9_900_117_Plugin.exe
0019 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch
0020
=X====== M/11.9.900.117 2013-10-20+00-42-43.227 ========
=O====== M/11.9.900.117 2013-10-20+00-47-54.274 ========
0000 00000010 "C:\Users\Donut\AppData\Local\Adobe\AIH.68d8c3aa340533740b548aaf64f9e6a853cb322f\install_flash_player.exe" -install -iv 8 -au 0
0001
0002
0003 00000011 1
0004 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0005
0006
0007
0008
0009
0010
0011
0012
0013
0014
0015
0016
0017 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_117.dll
0018 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_9_900_117_Plugin.exe
0019 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch
0020
=X====== M/11.9.900.117 2013-10-20+00-48-26.982 ========
=O====== M/11.9.900.117 2013-10-20+00-57-24.025 ========
0000 00000010 "C:\Users\Donut\AppData\Local\Adobe\AIH.68d8c3aa340533740b548aaf64f9e6a853cb322f\install_flash_player.exe" -install -iv 8 -au 0
0001
0002
0003 00000011 1
0004 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0005
0006
0007
0008
0009
0010
0011
0012
0013
0014
0015
0016
0017 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_117.dll
0018 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_9_900_117_Plugin.exe
0019 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch
0020
=X====== M/11.9.900.117 2013-10-20+00-57-51.752 ========
=O====== M/11.9.900.117 2013-10-20+01-08-28.389 ========
0000 00000010 "C:\Users\Donut\AppData\Local\Adobe\AIH.68d8c3aa340533740b548aaf64f9e6a853cb322f\install_flash_player.exe" -install -iv 8 -au 1
0001
0002
0003 00000011 1
0004
=X====== M/11.9.900.117 2013-10-20+01-08-41.749 ========
=O====== M/11.9.900.117 2013-10-20+01-08-55.935 ========
0000 00000010 "C:\Users\Donut\AppData\Local\Adobe\AIH.68d8c3aa340533740b548aaf64f9e6a853cb322f\install_flash_player.exe" -install -iv 8 -au 1
0001
0002
0003 00000011 1
0004 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0005
0006
0007
0008
0009
0010
0011
0012
0013
0014
0015
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0017 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_117.dll
0018 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_9_900_117_Plugin.exe
0019 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch
0020
=X====== M/11.9.900.117 2013-10-20+01-09-19.237 ========
=O====== M/11.9.900.117 2013-10-20+02-08-49.807 ========
0000 00000010 "C:\Users\Donut\AppData\Local\Adobe\AIH.68d8c3aa340533740b548aaf64f9e6a853cb322f\install_flash_player.exe" -install -iv 8 -au 1
0001
0002
0003 00000011 1
0004 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0005
0006
0007
0008
0009
0010
0011
0012
0013
0014
0015
0016
0017 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_117.dll
0018 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_9_900_117_Plugin.exe
0019 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch
0020
=X====== M/11.9.900.117 2013-10-20+02-09-36.730 ========
=O====== M/11.9.900.117 2013-10-20+02-15-03.110 ========
0000 00000010 "C:\Users\Donut\AppData\Local\Adobe\AIH.68d8c3aa340533740b548aaf64f9e6a853cb322f\install_flash_player.exe" -install -iv 8 -au 1
0001
0002
0003 00000011 1
0004 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0005
0006
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0008
0009
0010
0011
0012
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0014
0015
0016
0017 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_117.dll
0018 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_9_900_117_Plugin.exe
0019 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch
0020
=X====== M/11.9.900.117 2013-10-20+02-15-35.790 ========
=O====== M/11.9.900.117 2013-10-20+02-20-59.971 ========
0000 00000010 "C:\Users\Donut\AppData\Local\Adobe\AIH.68d8c3aa340533740b548aaf64f9e6a853cb322f\install_flash_player.exe" -install -iv 8 -au 1
0001
0002
0003 00000011 1
0004 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0005
0006
0007
0008
0009
0010
0011
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0014
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0017 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_117.dll
0018 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_9_900_117_Plugin.exe
0019 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch
0020
=X====== M/11.9.900.117 2013-10-20+02-21-32.828 ========
=O====== M/11.9.900.117 2013-10-21+04-47-19.055 ========
0000 00000010 "C:\Users\Donut\AppData\Local\Adobe\AIH.a94e601883d676c526a90c1c321d6ea048c0fe47\install_flash_player_ax.exe" -install -iv 8 -au 1
0001
0002
0003 00000011 1
0004 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0005
0006 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash32_11_9_900_117.ocx
0007 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_9_900_117_ActiveX.exe
0008 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_9_900_117_ActiveX.dll
0009 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch
0010
=X====== M/11.9.900.117 2013-10-21+04-47-54.161 ========
=O====== M/11.9.900.117 2013-10-22+21-52-36.104 ========
0000 00000010 "C:\Users\nutnut\AppData\Local\Adobe\AIH.fadff808ef68abc467f97a8a1edb6baf2637d497\install_flash_player.exe" -install -iv 8 -au 1
0001
0002
0003 00000011 1
0004
=X====== M/11.9.900.117 2013-10-22+21-52-55.471 ========
=O====== M/11.9.900.117 2013-10-22+22-02-29.829 ========
0000 00000010 "C:\Users\nutnut\AppData\Local\Adobe\AIH.fadff808ef68abc467f97a8a1edb6baf2637d497\install_flash_player.exe" -install -iv 8 -au 1
0001
0002
0003 00000011 1
0004 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0005
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0009
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0011
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0017 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_117.dll
0018 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_9_900_117_Plugin.exe
0019 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch
0020
=X====== M/11.9.900.117 2013-10-22+22-02-57.498 ========
=O====== M/11.9.900.117 2013-10-22+22-12-37.302 ========
0000 00000010 "C:\Users\Donut\AppData\Local\Adobe\AIH.68d8c3aa340533740b548aaf64f9e6a853cb322f\install_flash_player.exe" -install -iv 8 -au 1
0001
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0003 00000011 1
0004 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0005
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0017 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_117.dll
0018 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_9_900_117_Plugin.exe
0019 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch
0020
=X====== M/11.9.900.117 2013-10-22+22-13-01.133 ========
=O====== M/11.9.900.117 2013-10-23+01-03-51.031 ========
0000 00000010 "C:\Users\Donut\AppData\Local\Adobe\AIH.68d8c3aa340533740b548aaf64f9e6a853cb322f\install_flash_player.exe" -install -iv 8 -au 1
0001
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0003 00000011 1
0004 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0005
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0017 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_117.dll
0018 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_9_900_117_Plugin.exe
0019 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch
0020
=X====== M/11.9.900.117 2013-10-23+01-04-34.267 ========
=O====== M/11.9.900.117 2013-10-23+01-54-49.889 ========
0000 00000010 "C:\Users\Donut\AppData\Local\Adobe\AIH.68d8c3aa340533740b548aaf64f9e6a853cb322f\install_flash_player.exe" -install -iv 8 -au 1
0001
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0003 00000011 1
0004 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0005
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0017 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_117.dll
0018 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_9_900_117_Plugin.exe
0019 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch
0020
=X====== M/11.9.900.117 2013-10-23+01-55-16.870 ========
=O====== M/11.9.900.117 2013-10-26+23-54-56.408 ========
0000 00000010 "C:\Users\Donut\AppData\Local\Adobe\AIH.ac1f66266b3a1ed15e6854de7e879da6668923ee\install_flash_player.exe" -install -iv 8 -au 1
0001
0002
0003 00000011 1
0004
=X====== M/11.9.900.117 2013-10-26+23-55-17.018 ========
=O====== M/11.9.900.117 2013-10-26+23-55-32.451 ========
0000 00000010 "C:\Users\Donut\AppData\Local\Adobe\AIH.ac1f66266b3a1ed15e6854de7e879da6668923ee\install_flash_player.exe" -install -iv 8 -au 1
0001
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0003 00000011 1
0004 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0005
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0017 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_117.dll
0018 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_9_900_117_Plugin.exe
0019 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch
0020
=X====== M/11.9.900.117 2013-10-26+23-56-07.233 ========
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Thank you for the log files. Unfortunately it is obvious that you did not follow all the instructions in http://forums.adobe.com/thread/928315 - it is essential that after the uninstall all the files in the two install folders must be deleted. There are several files in C:\Windows\SysWOW64\Macromed\Flash that have not been deleted.
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I can delete all the files except "flashplayer.xpt" from C:\Windows\SysWOW64\Macromedia\Flash, even after installing Unlocker. Any solution for this?
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You tried to delete it using Unlocker?
If that did not work, can you boot Windows into Safe Mode and try to delete it in there? Make sure that plugin.vch is also deleted.
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Was able to delete file in safe mode. Thanks. Tried to install again after disabling AVG and Threatfire. Still get same message regarding priviledges and will not install.
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Try this.
Download this file: TakeOwnership.zip
Unzip it.
Double click the .reg file. Click Yes and OK when prompted.
You'll now be able to "Take Ownership" of ANY file on your Hard Drive, or even the entire hard drive itself.
Open your "Computer" folder and right click the C drive.
Choose "Take Ownership" from the contextual menu.
A command prompt window will open as new permissions are applied to the ENTIRE drive. This WILL take some time.
Once the command prompt window closes, try the install again.
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Please post the latest FlashInstall.log files again.
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Each of the folders shows the message: "This folder is empty"
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Hi,
Please follow the instructions mentioned in the article and fix the permission issue.
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Could it be that the folder itself has a permission problem? Please delete the Macromed\Flash folders in both system32 and syswow64.