0 Replies Latest reply: Nov 1, 2013 11:28 AM by cjacs987654 RSS

    Errors installing latest updates

    cjacs987654 Community Member

      Hi

       

      I have attempted to install the latest October updates. All updates were successfull except one:

       

      Adobe media encoder 7.1 - error installing - Error code U44M1210

       

      1. I tried to install again - same problem

      2. After a computer reset - tried again - same problem

      3. Uninstalled Premier Pro (I couldnt find Adobe Media Encloder in control panel-programs list)

      4. Reinstalled Premier Pro - message 'successfull installation but patch failed

      5. I then ran PPro - clicked on updates - AAM told me nothing to update

      6. Ran the Adobe CC app direct, went to apps - it suggested update WAS available - clicked retry

      and got 'update failed' ' download error' - error 49 - no matter how many times i try this, I get the same message. (my internet connection is fine)

      7. Help screen says version: 7.1.0

       

       

      2 questions

       

      1. How can i tell if my apps are up to date, when clicking on help-update tells me it is up to date

      but the CC app says otherwise

       

      2. If am not up to date how do i do that in the circumstances above

       

       

      By the way, spent an hour on chat with customer services, who in the end told me they could not help

      as it was  not an installation issue !! (obvoiusly i am very unhappy about this!!)

       

      I seriously need someone from Adobe to reply to me to sort this out please

       

       

      Thanks

       

       

      Chris Anderson