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1. Re: Adobe Send Now Mandatory update 1.0.9 installer is misconfigured
bob.treitman Oct 8, 2013 2:18 PM (in response to mcnpbfl5)I have sent you a private message regarding this issue.
If others are experiencing this problem, which is unique to users of SendNow Desktop App version 1.0.6 on Macs, please send me a private message via the forum and I will assist as best I can.
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2. Re: Adobe Send Now Mandatory update 1.0.9 installer is misconfigured
YMGSheldon Oct 16, 2013 9:59 AM (in response to bob.treitman)Hi Bob.
Thanks for the reply. I had never updated Send Now in the past because when I did I got a message saying that Adobe AIR wasn't installed correctly. When I tried to update AIR Send Now stopped working and threads said to back out of all of that, revert to the previous version, and not do any updates. So that's where I've been for the past half year or more. And aside from having to dismiss update windows every time I logged in it worked fine.
Is there no longer a desktop version of Send Now for Mac? or is there a browser-based version I can use?
Thanks.
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3. Re: Adobe Send Now Mandatory update 1.0.9 installer is misconfigured
bob.treitman Oct 16, 2013 11:51 AM (in response to YMGSheldon)We are no longer distributing the SendNow Desktop (AIR) app, but are providing upgrades to those who already have it installed.
Unfortunately, if you missed the upgrade from 1.0.6 to 1.0.7, it is not possible to upgrade to anything newer. You need to uninstall v. 1.0.6 and install 1.0.9. I will contact you privately to provide you with a copy of 1.0.9.
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4. Re: Adobe Send Now Mandatory update 1.0.9 installer is misconfigured
Ferggy Oct 22, 2013 8:09 AM (in response to bob.treitman)This upgrade removed the desktop app from all of our users computers who had it previously installed. The outlook plugin which does not appear to have been updated in quite some time has been very very buggy for us. Is it possible we can get the desktop application back or do we need to find an alternative service?
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5. Re: Adobe Send Now Mandatory update 1.0.9 installer is misconfigured
bob.treitman Oct 22, 2013 8:36 AM (in response to Ferggy)The upgrade process should not have removed the existing app, but I will contact you privately to provide you with a copy of 1.0.9 for you to install on your users' computers.
Could you elaborate on the bugs that you're experiencing with the Outlook Plugin?
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6. Re: Adobe Send Now Mandatory update 1.0.9 installer is misconfigured
Ferggy Oct 22, 2013 8:41 AM (in response to bob.treitman)Outlook 2007 is the primary application in use within our office and it frequently causes crashes. There are other plug-ins used with outlook in our environment and even when all of them are disabled. The crashes occur when sending messages not using the SendNow plugin or when using features from other plug-ins including our document imaging software that we use to convert an email to a document record. Disabling the SendNow plugin restores full functionality.
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7. Re: Adobe Send Now Mandatory update 1.0.9 installer is misconfigured
bob.treitman Oct 22, 2013 8:50 AM (in response to Ferggy)Thanks for the report.
This is the first that I've heard of this particular problem. Perhaps other forum readers have, as well, and will add their own observations.
It's possible that there is a conflict with one of the other Outlook plugins that your users have installed. If there is a way to grab any diagnostic logs the next time this happens, I can take them to our engineers to see what they can learn from them.
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8. Re: Adobe Send Now Mandatory update 1.0.9 installer is misconfigured
Bobelenk Oct 23, 2013 1:21 PM (in response to bob.treitman)Would you send one to me, too?
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9. Re: Adobe Send Now Mandatory update 1.0.9 installer is misconfigured
MicroNose Technology Oct 23, 2013 4:03 PM (in response to mcnpbfl5)I have the same issues they ask us to upgrade, and I think is misconfiqure.
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10. Re: Adobe Send Now Mandatory update 1.0.9 installer is misconfigured
MicroNose Technology Oct 23, 2013 4:04 PM (in response to Bobelenk)Please send me one too, there are several of us out there using windows 8.1 pro
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11. Re: Adobe Send Now Mandatory update 1.0.9 installer is misconfigured
lls.lmt Nov 2, 2013 7:32 PM (in response to bob.treitman)I am also no longer able to use my SendNow. I,too, had a mandatory pop-up update which did not work for my Mac.
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12. Re: Adobe Send Now Mandatory update 1.0.9 installer is misconfigured
bob.treitman Nov 4, 2013 6:37 AM (in response to lls.lmt)The SendNow Desktop app will be discontinued in mid-December, so we are no longer making it available.
If you go to http://forums.adobe.com/community/sendnow you will see
Announcement: SendNow desktop/AIR application shutting down Dec 12


