Nav pane displaying empty

[Authorgirl]

Our testers have just informed me that  the navigation pane appears empty in my latest help project when viewed in IE 8, 9 and Firefox 17.

This is the first time my help has been built into the product since I upgraded to RH10 so I've been assuming it has something to do with that but I can't find any info on this particular issue so I'm not so sure. Nothing else has changed since my last version other than simple content changes.

My window settings are shown below.

I'm hoping this is something really basic. Can anyone help?

[Authorgirl]

I've just discovered that I had submitted an earlier version of help since the upgrade and that was fine. So it's definitely nothing to do with the upgrade to RH10.

It may be a dev issue but I want to rule out anything RH-based before I tell them that.

[Jeff_Coatsworth]

I'd be checking to see if your browser security hasn't been changed - you may need to ensure that JavaScript is enabled and add the location of your help files as a "Trusted Location" or on a "Safe" list of places. There's definitely an issue with the latest builds of Chrome busting WebHelp (see this thread - http://forums.adobe.com/message/5741382#5741382).

[johndaigle]

Hi, Authorgirl

In addition to what Jeff mentioned regarding Chrome, I notice your screenshot of the Window Properties definition is actually for Microsoft HTML Help, not WebHelp.

Here is what the WebHelp Window properties dialog looks like:

Then, to "activate" your navigation panel items, you would be sure to tick off these items in the WebHelp Settings Dialog under Navigation:

There may be other issues, but I would take a look at these first. Then let us know.

Thanks

John Daigle

Adobe Certified RoboHelp and Captivate Instructor

Evergreen, Colorado

www.showmethedemo.com

[Jeff_Coatsworth]

@John – missed that – d’oh!

[Authorgirl]

Me too (embarrassing)!

@ Jeff: Thanks for browser security thoughts, I'll pass that on.

[Peter Grainge]

As Chrome is now up to version 30, should they be testing in 17?

That said, version 30 is causing a lot of grief that is currently being investigated.

---

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Jeff_Coatsworth]

@Peter – I think the OP was talking about Firefox 17 (not Chrome)

[Peter Grainge]

Thanks Jeff. I did mean Firefox so the bit about Chrome  causing issues should be ignored.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Flaven]

This is occuring to me with Windows 8.1 -- is that your version?

[Jeff_Coatsworth]

You’re probably running IE11 – there are issues with IE10 & 11 with enhanced security disabling JavaScript – which WebHelp needs to run properly.

[Flaven]

Yes, but that was not an issue with IE10 and Windows 8. If it was in your esperience with Windows 8 and IE10, it is exaggerated with Windows 8.1 (RTM) and IE11.

[Jeff_Coatsworth]

Well, it’s certainly messing up my local WebHelp running Win7 and IE10 – I’ve had to apply the “meta http-equiv=…” hack and add the server to my Trusted Sites list (as file://server_name<file:///
server_name>) to get it to display properly with my RH10 output.

[Flaven]

Oh, I didn't say there were no issues with other versions (search some of my comments for those buggers); it's just that the blank navigation panes were a new and thoroughly unpleasant surprise for me with the Windows 8.1 upgrade, which included IE11 and which Adobe has had as BETA and RTM for quite a few months.

Seeing as how Adobe still hasn't released a Word 2013-compliant version of RoboHelp after more than a year, I'm beginning to think Adobe is in the process of dumping RH altogether.

They are certainly not supporting it at this point.

[Jeff_Coatsworth]

As a beta tester I can assure you that they’re not.

[Flaven]

As a long time Blue Sky alpha tester, I'm not certain of that.

I do agree with you that they are not supporting the product...

[Jeff_Coatsworth]

Sorry, my reference was your comment “…I'm beginning to think Adobe is in the process of dumping RH altogether.” – if that was the case, then they wouldn’t be working on a new version of TCS right now. No comment on the level of support.