1 Reply Latest reply: Nov 5, 2013 10:46 PM by Rohit (Story Team) RSS

    I'm having sync problems

    cxgerson

      I'm using adobe story plus.  I can't seem to share a project.  I am able to share documents - at least I'm able to share the script itself - but not the entire project with my team.

      I have gone through the process of hitting the share button, putting in the email addresses, amd ticking the box to send an email, but it does not send the email and does not share it with them.  I am logged in as well.

       

      I was able to share the schedule doc with my line producer but he made a number of revisions, saved it, and synced it, but I don't ever see any changes that he has made.  This is my main problem right now...

       

      I'm very frustrated.

       

      these are two major issues that have brought our production to a grinding hault.

       

      Is there a way that my line producer can share his revisions with me?  Why don't they update on my end?  We are both online.

        • 1. Re: I'm having sync problems
          Rohit (Story Team) Adobe Employee

          1. Share Project Issue: When sharing with a new user, you will have to first 'Add' it to the sharing list. So the steps would be:

                - click on share button

                - type in the email address

                - select the role

                - click on 'Add' button

                - click on 'Share' button.

           

          2. Sync Issue: If the line producer has made changes to the same shared schedule document then you should be able to see it.

          But if by 'number of revisions' you mean a different copy of the original document then you will not be able to see those changes as those documents are not shared with you.

          In that case you should ask the user to share those documents with you.