cannot log into the Exchange Panel--Please help!

Hi SJDesigns,

To help troubleshoot your issue;

1) Could you restart you machine and try again

2) If this does not resolve your issue then could you please send the following information to lesavage at adobe dot com

- Panel version which you can find by looking at the property 'ExtensionBundleVersion' in the following file:

• WIN: C:\Users\<username>\AppData\Roaming\Adobe\CS6ServiceManager\extensions\AdobeExchange\CSXS \manifest.xml or C:\Program Files (x86)\Common Files\Adobe\CS6ServiceManager\extensions\AdobeExchange\CSXS\manifest.xml
• MAC: /Library/Application Support/Adobe/CS6ServiceManager/extensions/AdobeExchange/CSXS/manifest.xml or /Users/<username>/Library/Application Support/Adobe/CS6ServiceManager/extensions/AdobeExchange/CSXS/manifest.xml

Exchange Panel Log:

• WIN: C:\Documents and Settings\<user>\AppData\Roaming\Adobe\Exchange\AdobeExchange.log
• MAC: /Users/<user>/Library/Preferences/Adobe/Exchange/

I look forward to hearing from you,

Kind regards,

Lea

Hi,

Do you have an AdobeExchange directory at all? Did you look in both locations i suggested? From your original post I get the impression that you do see the panel listed in the Window > Extensions menu and that the panel does load - is that correct?

Kind regards,

Lea