Why do I get message to close Explorer when it is not opened?

[letus1971]

Tried to download new version & at 50% I get  an error to close Explorer but I have no windows/Explorer open!

[VikramGaur]

Hello,

Welcome to Adobe Forums.

1) Launch Task Manager (Keyboard Shortcut : Ctrl+Shift+Esc)

2) Go to Processes Tab

3) Make sure you have clicked on "Show processes from all users"

4) Kill "iexplore.exe" process

Use offline installer for Adobe Flash Player : Progress bar hangs during download / Unable to connect to server / Unable to download metafile

Thanks,

Vikram