-
80. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
whatalotofrubbish Nov 11, 2013 4:02 PM (in response to jeff@seaver.com)Sounds about right. They allowed my info to be stolen. Call themselves a software company?
-
81. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
Jan W. Tromp Nov 12, 2013 5:39 AM (in response to bababongatwo)As I don't want a subscription I found that there are many alternatives.
There is free software, but I don't want that. Her a few akternatives:
-NIK software (now unfortunately Google, but at a low price and better then Adobe)
-Capture One (very good)
-Apple Apertue
-onOne Software Perfect Photo Suite 7 (soon 8)
-Topaz Fusion Express 2
It seems Adobe never liked Apple and focused on Windows. Apple
has iPhoto, Aperture and Final Cut Pro with a fabulous new MacPro on the way.
Time to leave Adobe. They choose to leave me with that sunscription stuff that
years ago seemed the future but still is not!
-
82. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
bitm07 Nov 12, 2013 9:04 AM (in response to Jan W. Tromp)Don't forget PhotoDirector 5, it's what Lightroom 5 should have been. Better selection tools, Content aware, HDR etc.
-
83. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
TDRonline Nov 12, 2013 10:39 AM (in response to whatalotofrubbish)You can pick up CS4 Designer suite on ebay for about $300 This is what I did and then used that to get CS6 at discount. I'm on CC now, waiting to see how I can go back to CS6 and drop CC. No more paying to BETA test this CC software for me.
-
84. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
whatalotofrubbish Nov 15, 2013 3:31 AM (in response to AndrewC1264)Andrew C1264,
I suppose that what is important to some is irrelevant to others. I always thought of the CS suites being for web writers, but it seems from the comments in this thread that many use it for correcting photos for cash. I just write web sites for charities for free. Graphics are not a major part of that, so while I have CS6 which includes Photoshop, it is not worth the learning curve, particularly as I have been using Fireworks since long before Adobe bought it from the original owners and know it very well.
Can you do a design for a website in Photoshop and at one click turn it into one? I doubt it, though it may be possible.
So the cost of writing charity websites is important, and Adobe has just priced itself out of my market, along with many other charitable web authors. Unlike many other companies, Adobe has no low priced versions available for charity work, though perhaps they do for students.
Horses for courses.
Hoard Walker
-
85. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
whatalotofrubbish Nov 15, 2013 3:59 AM (in response to Jan W. Tromp)Has anyone found any web authoring software that is approaching Dreamweaver in performance?
Howard Walker
-
86. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
whatalotofrubbish Nov 15, 2013 4:04 AM (in response to TDRonline)I had CS5.5 (disk version) and "upgraded" to CS6 (disk version), conned into doing so by Adobe's deliberate miss-selling blurb.
If I had known that they were switching totally to CC, then I would not have bought CS6 with its bugs and wrinkles.
Howard Walker
-
87. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
fotodayz Nov 15, 2013 5:26 AM (in response to Scott Olmstead)ABSOLUTELY, tried the chat but soooooo slow it wasn't worth it. I used photoshop yesterday and now it is saying my trial has finished, no subs information that I subscribe £8 a month anywhere, have no idea what happened and I need photoshop today.
they are not listening, this is awful service
-
88. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
whatalotofrubbish Nov 15, 2013 6:38 AM (in response to fotodayz)See: http://www.amazon.co.uk/Adobe-Systems-Inc-65073316-Photoshop/dp/B003DZ0DVA/ref=sr_1_10?s=s oftware <http://www.amazon.co.uk/Adobe-Systems-Inc-65073316-Photoshop/dp/B003DZ0DVA/ref=sr_1_10?s=s oftware&ie=UTF8&qid=1384526082&sr=1-10&keywords=adobephotoshop> &ie=UTF8&qid=1384526082&sr=1-10&keywords=adobephotoshop
It costs £455, which is just over twice an annual subscription to Creative Cloud at £205.75.
-
89. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
RobertoLLw Nov 15, 2013 7:19 AM (in response to whatalotofrubbish)Are you looking for wysiwyg editor?
-
90. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
KSPhoto42 Nov 15, 2013 7:30 AM (in response to fotodayz)First off let me start by saying I am a CC subscriber. I use the suite both personally and professionally. I was using CS3 and had to finally upgrade.
I will say there is currently no product that gives you all that you get with Adobe. That being said...their support and customer service are a joke. When trying to upgrade to CC I had an issue, and tried calling support. The people who "help" are not at all qualified, and if your issue invovles anything more than re-starting your computer you will need the second level support, unfortunately, you are not able to contact them even once you get kicked up to them, the only way to get that support is for them to call you back, it takes 24 hours and god help you if you miss that call....then you have to call back to the original un-help desk, who then tells you someone will call you back in 24 hours.
After going through this for 2 days I finally emailed Adobe's president. (I guessed at the email). That finally got me the help I needed. I now have the whole creative suite and love it....I just hope I never need support again.
-
91. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
AndrewC1264 Nov 15, 2013 7:41 AM (in response to KSPhoto42)Your support nightmare sounds just like my support nightmare, and the two "tech support" people I were introduced to did nothing but read a manual or pre-programmed script, they were of little help. Ah, I remember the days when Illustrator was cutting edge and the technology was years beyond anything else, their tech support was masterful at being able to assist at the 11th hour when I had to get something done. We had an imagesetter and did our own colour separations so our tech support requirements were extremely complex at times. Those days of infinite quality in support are gone.
What truly annoys me now more than anything, now that I have everything installed, is that all of the apps look like hideous ports of Windoze junk. The dialogue boxes and progress bars are hideous, nothing like the slick Mac interface I have come to know and love, that make my workday somewhat enjoyable... it's like I bought a Windoze box and am now in jail forced to work with it... and not liking it one bit.
And the dialogue boxes now have you tabbing each and every item, not just the open/input fields - this is a complete joke and unacceptable.
Adobe, like many other companies, has outsourced their entire company, not only the support, but the development as wel off to India and left us with sub-standard product. Sure the apps all do what they're supposed to do, but have taken a quantum leap backwards in terms of design and execution. Only the splash screen looks semi-interesting, and it was no doubt designed in America [massive jab at India there folks].
Adobe could possibly slip into the abyss that Quark XPress started with its snobbish and arrogant approach to customers. Can't remember the last time I had a Quark XPress file cross my desk, or even a PDF created in XPress.
While it may take a long time due to Adobe's massive footprint in the design and digital production arena, more and more people will move to apps like Gimp and Corel [ack, ptui] and so on...
Sad times Adobe, truly sad times.
-
92. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
AndrewC1264 Nov 15, 2013 8:21 AM (in response to AndrewC1264)and now I find the Flush Left command in InDesign doesn't work!!!! what on earth is going on with these apps?????
-
93. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
whatalotofrubbish Nov 18, 2013 7:25 AM (in response to RobertoLLw)Not quite - something that has many of the attributes of the Dreamweaver program would be great. I can write code but prfer for it to be done for me.
Howard
-
94. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
KSPhoto42 Nov 18, 2013 8:05 AM (in response to whatalotofrubbish)Muse is a very easy to use HTML designer. It was made for people like me who have experience with photoshop and graphics but not coding.
It is part of the new CC. I did my site
www.kylesellersphotography.com
in it
My only thing is now I need to covert a master page like that into PHP so I can add a WP blog with the same background.
Either way I like Muse very much
-
95. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
Doc Maik Nov 18, 2013 8:47 AM (in response to Scott Olmstead)I'm not on CC, because the monthly fee is too high compared to the number of tools I use. But after learning about all the disadvantages the cloud I will certainly never use it.
The far worse thing is that you're completely dependant on Adobe.
- No internet for a while - no function anymore.
- No payment due to problem with credit card - no function anymore.
- Anything you do can be monitored, perhaps you even lose right on your data by agreeing to some TOS you will never read through (like with Facebook etc.).
- No install DVD anymore - if you need to setup a trial on a new PC for an urgent project in a location where you have no internet access, you are lost.
- More problems installing and using the software since ever before - the forums are full of it
-
96. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
Herbert2001 Nov 18, 2013 12:29 PM (in response to KSPhoto42)KSPhoto42 wrote:
Muse is a very easy to use HTML designer. It was made for people like me who have experience with photoshop and graphics but not coding.
It is part of the new CC. I did my site
www.kylesellersphotography.com
in it
My only thing is now I need to covert a master page like that into PHP so I can add a WP blog with the same background.
Either way I like Muse very much
The code underlying that page is absolutely horrible. Nothing personal against visual web tools, but as long as they produce ridiculously ugly and unusable code like that, it's going to be more work for developers, and designers should just stick with mockups. Or learn html and css, which is quite easy to learn.
As to converting this mess to a Wordpress theme / template: do not even attempt it. Better to start from a basic wordpress blank theme.
I am sorry, but Muse is a train wreck.
-
97. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
KSPhoto42 Nov 19, 2013 3:30 AM (in response to Herbert2001)Whatalot was looking for a purely visual web designer. Most of the "mockups" and templates that you use look like templates....Muse gives you something entirely original and is a purely visual web designer.
I consider myself pretty good at picking up software applications....I tried Dreamweaver....I was never able to make that intuitive leap that allowed me to create websites.....Muse however as a designer I was able to pick up right away.
Why do I care about the underlying code if I don't need to do any editing outside of Muse?
As to the php side of things If that is the case I will use a WP template to create my blog
Now sorry about hijacking this blog which is complaining about a subscription based design suite vs purshase....I was just trying to give Whatalot an answer to his question
-
98. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
whatalotofrubbish Nov 19, 2013 7:46 AM (in response to KSPhoto42)To KSPhoto42
Dreamweaver becomes intuitive after a while, and I have been using it since it was first written long before Adobe stirred the pot. Muse I tried but could not get to grip with. However, whichever is used, you will need to use the CC system to use it, which is why I need another supplier. Thanks for your suggestion.
Howard Walker
-
99. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
ftechy Nov 19, 2013 9:44 AM (in response to whatalotofrubbish)I tell my student to use others software if they can because you can't rely on their new licence system. I've just lost a client because of there new licence system (can't download Indesign to teach it because of Visa card problem).
-
100. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
rogersphoto.com Nov 19, 2013 11:41 AM (in response to KSPhoto42)...
After going through this for 2 days I finally emailed Adobe's president. (I guessed at the email). That finally got me the help I needed. I now have the whole creative suite and love it....I just hope I never need support again.
Well, it would be nice if you gave us the email of the president of Adobe so we can flood his box with useful comments I have a few things I would like to "impart" on him
And yes I too am tired of this whole paranoid subscription thing Adobe has started. You don't need to have someone subscribe to verify the validity of a product.
It made sense for me to subscribe because I switched all my hosting of 3 sites to BC plus I have access to (most) all of their products.
I am totally against others being held "hostage" by Adobe. Just because this happens to work for me (now) it doesn't mean it's right for everyone.
Wake up Adobe.
Oh yea and FIX THE CC DESKTOP APP ALREADY!!!! It's been 5 days of that stupid blue circle spinning... I can't access my "Home","Fonts" or "Files".
-
101. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
KSPhoto42 Nov 20, 2013 12:03 PM (in response to rogersphoto.com)Well, it would be nice if you gave us the email of the president of Adobe so we can flood his box with useful comments I have a few things I would like to "impart" on him
[post edited by moderator]
have at it....I love the products....but customer support is a joke
-
102. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
rogersphoto.com Nov 20, 2013 12:04 PM (in response to KSPhoto42)KSPhoto42 wrote:
Well, it would be nice if you gave us the email of the president of Adobe so we can flood his box with useful comments I have a few things I would like to "impart" on him
[edited by moderator]
have at it....I love the products....but customer support is a joke
Ha, you have to be American with a good sense of humor like that. Peace
-
103. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
David Kastendick Nov 20, 2013 4:52 PM (in response to rogersphoto.com)Good day everyone,
We are terribly sorry for the support experience that some of you have had with our company. Every experience with our support staff should be a positive one, even if the prompt for the contact was not.
We are monitoring the Adobe forums and please continue to you share your issues with our applications. A community member or Adobe employee will post a response. If you’d like to bring attention to a support case that has been handled poorly without resolution, we will contact you privately for your case number.
Regards,
David Kastendick
Social Customer Care Manager
Adobe
-
104. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
Hans Peter Kuhn Nov 20, 2013 1:21 PM (in response to David Kastendick)David,
the best support you could give to us would be to convince Adobe to come back to sell the software as before and allow the users to keep ownership of their work and the ability to access their work. If there are users who want to use the cloud, fine. Let them do. But those who don't should have the possibiblity to do without. Thanks for your efforts.
Hans Peter Kuhn
-
105. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
rogersphoto.com Nov 20, 2013 4:52 PM (in response to David Kastendick)David Kastendick wrote:
Good day everyone,
We are terribly sorry for the support experience that some of you have had with our company. Every experience with our support staff should be a positive one, even if the prompt for the contact was not.
We are monitoring the Adobe forums and please continue to you share your issues with our applications. A community member or Adobe employee will post a response. If you’d like to bring attention to a support case that has been handled poorly without resolution, we will contact you privately for your case number.
Regards,
David Kastendick
Social Customer Care Manager
Adobe
David,
I see this thread caught your attention and made you "sweat" a little because I see you "censored" the email suggestion of the President of Adobe. Looks like KSPhoto hit the mark.
Your suggestion to contact customer care is a transparent and hollow attempt to quell the "warranted" outrage aimed straight at Adobe for not listening or taking care of their loyal customers. You know, the ones that "made" Adobe what they are today. If you had any experience with your own customer support/care you would realize that it is a little less than an outsourced farce. But you wouldn't know that because you are an employee of Adobe.
Nobody is suggesting that Adobe products are bad. Quite the contrary. If you look at the forum you will see that everyone, including myself, holds Adobe software in very high regard. That's not the issue. It never has been.
It's the gradual degradation of what once was a very "humble" company into a paranoid behemoth that ignores their customers and most importantly, common sense. A company that has a whole team devoted to dammage control & social spin (I think they call them "Social Care Managers") but still doesn't understand what their customers want. If you can't figure that out then, well, we are very sorry that Adobe has not been listening and can't figure out how to hire the appropriate people to help them out with that. I suggest hiring people that can actually read.
"If your support experience did not meet your expectation and you still require support, please contac us here..."
Did you actually read your post? Did you read the previous ones? Well read them!
Including yesterday I have had Phone support and chat support to fix an ongoing (2 weeks +) issue with the Creative Cloud Desktop. I spent no less than 1.5 hours + each trying to get this sorted out so I could access my SUBSCRIPTION BASED SOFTWARE I AM PAYING $50/MO for!
After 3+ hours (and one disconnection) of a Techie "sharing my screen" the end result was "I am sorry, this is all I can do. You will have to wait until another update comes out"> THAT my good fellow, is exactly what we are talking about. Is Adobe going to compensate me for
the time I can't access my software that I rent?
I think it's time Adobe (and you) opend your eyes very, very wide because when people start posting and sharing alternatives to your software (like above) you better take notice. It's not a good sign.
-
106. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
Hans Peter Kuhn Nov 20, 2013 1:39 PM (in response to David Kastendick)I was wondering why Adobe came up with this concept. So I was looking at the existing software and I found that it was already pretty perfect. There is not very much missing and yes, I can imagine, it will be difficult to find new "features" that people would be interested in. So, I see Adobe has a problem, the software they sell is already at a very high level and the advantages that might come are only interesting for a minute numer of people and most users would just stay with - let's say - CS6. This is terrible for a company because their stockholders expect profits (don't forget this is all about capitalism). And then this new concept suddenly makes a lot of sense. Although the new "features" you might deliver might be very little and not interesting, simply due to the fact that you have to pay every month, there is money coming in.
OK, so now what is the alternative. It won't help, if Adobe goes bankrupt, because then we would also be lost. What could be the strategy to keep Adobe alive on the one side but on the other to keep our rights be kept too. Maybe we should accept to pay every year or two for an update. Of course this cannot be mandatory, but if Adobe really comes up with some revolutionary new things it might be worth anyhow. I think this is a difficult question and I think, it is worth thinking about it. Nevertheless we should be able to keep our works under our own control and we should be able under any circumstances to use our work anytime in the future without having to pay for it. So the recent system with the cloud stays absolutely unacceptable. Bute let us try to find new ways to make both possible, that Adobe stays a profitable company and that we can keep ourt rights.
I would be happy to read comments or ideas about this.
Hans Peter Kuhn
-
107. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
Kirsten Harris Nov 20, 2013 2:05 PM (in response to rogersphoto.com)I apologize on behalf of Customer Care. There's no doubt that your experience with contacting support to get your Creative Cloud issue resolved was terrible and not in any way the intended experience we want our customers to have. I can assure you that this isn't purely lip service. Adobe employees across the board, not just folks who work in Customer Care, read the forum posts, pay attention and take action. Please email your case number or Adobe ID to me at kiharris at adobe dot com.
Sharing your product issues or opinions about Creative Cloud on the forums continues to be a good path to obtain suggestions or feedback from fellow community members or Adobe staff. If your support case has been handled poorly without resolution we will contact you
you privately for your case number.
-
108. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
rogersphoto.com Nov 20, 2013 2:11 PM (in response to Hans Peter Kuhn)Hans,
A very thoughtful (and insightful) perspective which I think we all have come to realize about Adobe. At least to those of us who are professionals and have been using Adobe for decades. A "brick wall" has indeed been hit in the value/feature arena. I do have a subscription (I use their BC hosting) so financially it makes sense for me. If I didn't use their hosting it would not make financial sense at all and I would be perfectly happy using PSCS6 and AICS6 which I "own".
That 'brick wall" coupled with competitive free imaging software, or at least less expensive software we can "own" and not subscribe to is becoming more and more appealing every day. I used to use Corel Photo Paint before photoshop and was very happy until some necessary plugins were not available anymore. That "plugin" hurdle seems to have gone away. It might be time to reassess...
Once again, very thoughtful and respectful.
Regards & Peace
Ed Rogers
-
109. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
Herbert2001 Nov 20, 2013 2:34 PM (in response to rogersphoto.com)@Rogersphoto: Hear, hear! Thoughtful, and I could not agree more.
@Kirstin: You just don't get it, it seems. You just do not get it at all. No disrespect meant, but It's like talking to the proverbial brick wall, and I suppose and sincerely hope you were trained / brain-washed to respond like that to keep your job.
Otherwise I fear for humankind.
*rolls eyes and puts forehead in left hand's palm*
-
110. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
Hans Peter Kuhn Nov 20, 2013 3:12 PM (in response to rogersphoto.com)Thank you Ed,
I have an idea. Maybe Adobe should coem up with a "sophisticated Help forum". What I mean is a hotline one can connect to if one has problems and which costs. Let us imagine:
you have a minor photoshop problem (maybe due to your little expereince): they help you : 3 $
you have a problem related to a bit more complex situations, let's say a transfer between PS and AI : 6 $
you have a problem with colurs (this is nasty) : 10 $
You have a more serious problem with transfers between the several apps: 15 $
and so on and so on
I am not saying that my suggeszions hit the point, I only want to open a discussion. Maybe a system like this could allow Adobe to make enough money and doe snot have to force us into the cloud...
Thanks
-
111. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
rogersphoto.com Nov 20, 2013 7:09 PM (in response to Hans Peter Kuhn)Hans Peter Kuhn wrote:
Thank you Ed,
I have an idea. Maybe Adobe should coem up with a "sophisticated Help forum". What I mean is a hotline one can connect to if one has problems and which costs. Let us imagine:
you have a minor photoshop problem (maybe due to your little expereince): they help you : 3 $
you have a problem related to a bit more complex situations, let's say a transfer between PS and AI : 6 $
you have a problem with colurs (this is nasty) : 10 $
You have a more serious problem with transfers between the several apps: 15 $
and so on and so on
I am not saying that my suggeszions hit the point, I only want to open a discussion. Maybe a system like this could allow Adobe to make enough money and doe snot have to force us into the cloud...
Thanks
Very Respectfully Hans I must disagree.
- If I'm "forced" to pay for a premium subscription without any other choice/option, then I expect, no, I and everyone should demand premium level customer/technical support with the ability to solve my/our issues within a reasonable time period. Reasonable being a couple of hours max for the most challenging issue. I do not consider over 2 weeks and counting reasonable. I don't want or need Adobe tech support looking up answers on the Adobe Knowledge Base. This is something I can do myself.
- By the very nature of their product, Adobe should be morally and ethically obliged to remedy any techincal issues directly related to faulty/glitchy software or updates. (Can we all say Creative Cloud Desktop??!!!)
- If I am forced to act as a facilitator to "fix" the issues created by the same company I am paying a hefty subscription to I am loosing valuable work time and money trying to solve their problems. I am not an Adobe employee and I do not get paid to solve their messes. I am not going to pay Adobe twice to do their job AND loose money and time on top of that.
If Adobe is worried about how much time and money they spend on techical support then they should pay a little more attention to maintaining their buggy Creative Cloud software and less on obsessing about how to prevent so called "pirates" from stealing their software. Are they that ignorant to think that CC can't be cracked?
Make no mistake, Adobe is doing just fine with their profits. They are not in the "red", far from it. Take a gander at their prospectus, annual reports, market shares/growth and holdings. They dominate the professional and comsumer image editing markets.
How about this?: Do you expect to pay additional for technical support when your subscription based phone carrier or cable company has technical issues? Smart companies build that into the 'cost' of their product or service without disclosing it. I am positive Adobe has alreay done this. If not they need to hire me to show them how
If Adobe had a viable set of ethics they would offer a choice to their consumers:
- Subscription based with unlimited support since it is a monthly fee.
- Retail "packaged" non subscription with the traditional 30/60/90 day support with the option to subscribe to a support plan which is what most companies offer.
With retail package sales (realistically downloads) Adobe can just keep doing what they do with CS6 and earlier which is validate the serial to prevent piracy. There never was any flaw in this method.
I cringe at the thought that I would have to pay additional to have issues, created by Adobe, "solved" by Adobe (in truth myself).
If that were to come to fruition I would immediatly cease using any Adobe product (after I converted all my PS files to Jpeg or Tiff )
Like I said: When a company sees people posting/sharing alternatives to their product(s) in their own forum they need to open their eyes and wake up or wake up and smell the coffee. Sorry I couldn't resist that last one.
Peace,
Ed
-
112. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
Hans Peter Kuhn Nov 21, 2013 3:10 AM (in response to rogersphoto.com)Dear Ed,
it seems like this becomes a dialogue between the two of us...
I have to apologize because I made you misunderstand my point. I was continuing my own thread but it looked as if I answered yours.
OK:
1.) I don't want to subscribe to the Cloud. I want the system as it is in CS6 with validated serial numbers. I found this very easy to use and it gave Adobe enough security over their copyright.
2.) With that system, and assuming that the problem I mentioned before (new features are not so interesting anymore, because the software is already very far developed) is actually hitting Adobe, why don't they make something like Apple Care, where you subscribe to a support which you can call and which is reliable. This kind of "Adobe Care" sounds to me reasonable, if the way the software is sold is reasonable.
I hope I made it clearer and apologize that I upset you with my stupidity. Anyhow I appreciate your comments.
All the best
Hans Peter
-
113. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
rogersphoto.com Nov 21, 2013 4:16 AM (in response to Hans Peter Kuhn)Hi Hans,
Yes. Now I agree with you completely. CS6 (and pre CS6) delivery method and piracy protection was right on the money. We can purchase a boxed or "download" version. We will receive bug fixes and updates for that versoin until the next major versoin is released. Customers can use the version they purchase for as long as it is viable with their OS or they decide to upgrade. Customer support for that "boxed" purchase will be 60 days (which is reasonable) as 30 days isn't enough for first time users to get a handle on it, and new features sometimes take at least that long to grasp. Past the 60 days users can have a choice to subscribe to "Adobe Care" (great idea Hans) or on a case by case basis.
Regarding "boxed" software: Don't have 4 different versions of the same software i.e Photoshop, Photoshop extended... Have one feature enriched (top of the line) version and charge a reasonable price for it. Give discounts for multiple software bought (build your own suite). The more you buy the larger the discount.
I also think that Adobe should keep their subscription service (in addition to individual "boxed" software) because it most certainly is the right choice for certain people/business'. With the subscription "Adobe Care" would be included so long as the subscription is active.
I think everyone can agree (even Adobe) that taking away choice from a consumer is not a progressive/forward thinking decision. It is reasonable to say that this was done for the exact reason you gave: "...the software is far developed..."
Consumers, no matter what country they are from, want and deserve a choice. In a nutshell here is the simplified business model: Adobe can can keep the CC designation and call it "Creative Choice" for the "boxed" version and "Creative Cloud" for subscription based (I want a complimentary software suite if they use that idea ). That way they don't have to redesign their pretty Icons and packaging they just developed.
- Indivicual Boxed (realistically it will be downloaded) "Creative Choice" software as described above with discounts to build your own suite and 60 day tech support. The more software you buy the longer the cumulative support period.
- Subscription based which includes BC web hosting and top tier tech support for as long as your subscription is "valid". This can be considered their "premiere" offering since it will include all Adobe software. And I mean all.
- "Adobe Care" subscription based tech support for tech support of boxed software past the included time period.
There you go Adobe. Hans and I, in just two conversations, have peacefully developed a viable and highly sustainable business model and handed it to you on a silver platter. All you have to do is put your pride aside and implement it. As an offer of gratitude, Hans and I would appreciate a complimentary lifetime subscription to all of your products since this seemingly simiple idea would have taken at least a handfull of your procrastinating executives at least two years to figure out costing your hundreds of thousands if not millions in employee salaries.
We "love" and respect you Adobe but not when you don't exercise common sense and listen to those who pay your bills. We can help you. Just open your eyes and ears.
Hans. Wonderful dialog my friend! We should get together over some tea (or coffee or a beer) and solve the worlds problems. I think we would do all right
CHOICE !
Peace
Ed
-
114. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
fotodayz Nov 21, 2013 4:51 AM (in response to rogersphoto.com)Yay! Hans and Ed for prime ministers!
So very well put and thought out, thank you
-
115. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
Hans Peter Kuhn Nov 21, 2013 6:05 AM (in response to rogersphoto.com)Ed,
very good idea, which airport do you suggest for the beer drinking session, since I am afraid we live on different continents...
Very nice and fruitfule dialogue,
all the best
Hans Peter (living in Berlin)
PS to fotodayz: although I understand you thought of it as a friendly remark, I would prefer to not become a prime minister, if you don't mind.
-
116. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
fotodayz Nov 21, 2013 6:18 AM (in response to Hans Peter Kuhn)top cream cake?
I am keeping my fingers crossed that some of these points have hit home, many thanks
-
117. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
rogersphoto.com Nov 21, 2013 6:21 AM (in response to Hans Peter Kuhn)Hans Peter Kuhn wrote:
Ed,
very good idea, which airport do you suggest for the beer drinking session, since I am afraid we live on different continents...
PS to fotodayz: although I understand you thought of it as a friendly remark, I would prefer to not become a prime minister, if you don't mind.
Hans,
I would be a fool not to suggest a place of world renound beers:
- Berlin Tegel Airport?
- Berlin Branderburg Airport?
- Or your personal Airstrip?
If I ever get to that part of the world for say maybe Oktoberfest? I will look you up
And I agree with you about @ fotodayz: Hmmmmm.... Prime Minister or Professional Photographer...... Thank you but I will happily stick with Professional Photographer. It makes more people smile
Peace to all.
Ed
-
118. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
MurrayElliot Nov 21, 2013 7:36 AM (in response to fotodayz)Farewll Adobe. it's been fun. I've enjoyed the journey.
I've been in the IT/Software industry for 30 years (wow! Now I feel Ooooold ) and have used Adobe products throughout that time, but here's the kicker... I don't want an upgrade every upgrade. I want to be able to fire up my old copy of (insert name of software here) to open some old files lying about without having to worry if I can still validate it or use it. I want to OWN the software solutions I buy, not to rent them until some indeterminate time when Adobe decides to change its business model again, or disappears completely under the weight of other, newer, faster, slicker, leaner, meaner competitors.
I recognise why you want to tie your customers into a binding 'pay Adobe forever' agreement, but that does not and never will work for me. What I do tomorrow may be very different to what I do today, but I still need to know that I can rely on the software I had available to me yesterday to achieve the goals I have for next week..... I'm not going to sign up to an agreement every year for the rest of my life... it's insane.
I still have a Windows XP machine, I still have old versions of Corel Draw and Illustrator kicking about, and they come in handy, how will your CC software help me on that one occasion in the year when I need to access that data. Cost effective? I think not. That's an extreme example, I appreciate and yes I have an up to date version of Lightroom on my Mac - but would I have rented it? Not a hope!
I am surrounded by people in life who are running hookey copies of your software because they have to - because you have forced their hand commercially... I don't condone it, but I understand it.
I've always been an advocate for paying for what you use, but when it comes to long term commitment, I'm sorry but you're not cute enough to marry! Even if you DO offer me a whole bunch of software I'll never use as a dowry!
Farewell Adobe, it's been real... but now it's virtual and I'm done.
-
119. Re: HOW MANY PEOPLE HATE ADOBE NOW? raise your hands
rogersphoto.com Nov 21, 2013 7:56 AM (in response to MurrayElliot)Murry,
Very eloquent and "sadly" true!
Thanks for sharing.
Ed




