Shipping Options Lock iPad web browser

I have tested this on three sites and it all works fine here. You got any other scripting running? Could cause a conflict in your situation on an ipad.

I got Ipad 2 and latest OS. What happens when you try an iphone?

I Will also fire up xcode and test as I develop apps I have the full test renderer. It has all types, il try on that test site.

Ok, I just quickly tested latest OS iphone and ipad throuth xcode and that site you linked works fine for me. You tried a different ipad or iphone? Tried chrome on the ipad?

Rebooted etc?

Side note, noticed one of my apps dies on ipad that I need to sort

Am glad I just found this post as I was going nuts trying to work out what I had done wrong...

I am having exact same issue on iOS 7.0.2, however older iPad works fine.

I have to restart Safari each time.. (don't need to restart whole iPad)

ps: I added that automatic-select shipping option script and it fixes it A.O.K.

I go back to home on the ipad, then click down home button twice, and swipe across open apps until I see Safari.  Then I swipe Safari up off top of screen, which force quits it.

make sure you swipe the actual Safari window off the top of the screen, not the app icon.

Look at your code, it's a loop:

<script type="text/javascript">

var shippingOptions = document.getElementById('ShippingOptions');

if (shippingOptions) {

   shippingOptions.selectedIndex = 1;

   shippingOptions.onchange();

}

</script>

Although most browsers I've come across wont fire the onchange event unless you manually change the selection, I can't say what IOS would do, but it seems it fires the onchange event on any change. Remove the shippingOptions.onchange(); from your code and see if still hangs, if it doesn't you know the issue and you just have to refactor your code.

Still works fine here. Not sure what cases cause this to happen.

Liam: Agreed, it shouldn't happen but it is obvious the javascript is going into a loop and locking up the device.

Thats the sollution they posted to fix it, not the casue of the problem.

Sorry, I re-read the first post and then viewed the source code of the link and now confused.

Does the problem happen:

1. When that "solution code" is used?

2. When that "solution code" is not used?

3. In both cases?

Hey guys,

We identified a bug that looks to happen only on the latest iPad update - iOS 7.0.2

The internal bug id is 3648478 - the dev team is currently looking for a way to fix it.

Thanks and regards,
Florin

Hi Florin,

I'm confused on which code to use like theBCMan.

So far we have had 10 calls and emails from customers saying they gave up doing an order becuase of this. So we are loosing sales

What's the fix? What should we do?

We have approx 15 different shoping areas (one for each metro and each state in Australia)

This is a Safari bug introducd by the latest iOS update: the alert method called from onchange event handlers for SELECT tags freezes Safari and Chrome on iOS 7.

We fixed the issue, it will be available in the upcoming release, mid-november.

The alert from the shipping options onchange handler is called with a setTimeout only in Safari (and Chrome) on iDevice.

Hi Dan,

Can you please tell us the date when the fix will be released, and if we actually need to do anything??

I have now added in the script that was given by web2creative, but this is not really ideal as it jumps straight to the "shipping option succesfully chosen" message before the customer has had a chance to do anything... that could scare them away.

Heres a message I got from one of my clients customers....

"Just wanted to let you know that I have been having problems with buying online, using my ipad?!

The Safari browser hangs when I choose a shipping method (any!). there's a pop-up window that wont go away - i have to reboot the ipad!

I'm running the latest operating system release, version 7.0.3"

Had to do the same as Fubals last night Dan.

We have a Sale running at the moment and I have to agree with Fubals the shipping message is very off putting, although preferable to having a customer restart their iPad!

When exactly is the fix being rolled out?

Cheers,

Stephen

PS. iOS 7.0.3 on iPad by the way. Works fine on the iPhone running the same OS version.

Is there any update form BC staff on when the November release is coming...??

Nothing on the blog....

The fix by BC hasnt worked for me.... anyone else??

I just tested this on iPad3 running iOS 7.0.3 with Safar v7.0 and it still has the same problem once you choose the shipping option, it wont let you click ok to get rid of it.

Tested it this morning… no joy, same issue. Immediatily put the auto select JS fix back in.

Not sure if the update has been put applied though yet:

http://businesscatalyst.com/bc-blog/business-catalyst-scheduled-maintenance-2

The above is happening on the 21st.

Cheers,

Stephen

November release was delayed. See http://status.businesscatalyst.com/

Stephen, I believe your link is different from the release.

Penny

Thanks for the update Penny,

Yeah wasn't sure if the scheduled maintenance was connected to the update or not.

Stephen

Release url - http://businesscatalyst.com/bc-blog/announcing-the-business-catalyst-november-release

Well it is now 6 Dec, the Nov release went in on the 26 Nov and still we can't see a solution on iPad's selecting a shipping option.

Any further news on what is being done to rectify this?

Hi Greg,

This is fixed. I tested a couple of weeks ago and again just now on iPad 3 with iOS 7.0.4 and it works fine...

Are you experiencing something different?

Hi guys, all working for me as well, same system as Fubals above.

sf d-)=

Yes I finally got it working - the solution was that you need to ensure you have upgraded your iPad to IOS 7.0.4 - 7.0.3 was the culprit.

Hi,

Has anyone had reports of this issue happening again too?

We had a customer last week call to say their ipad was frozen on checkout and then another today saying once they select shipping it wont do anything - they are using:

Mobile Safari iOS 7 (Tablet)

Does anyone have any ideas why it's all of a sudden back?

Is there a way to fix it?