9 Replies Latest reply: Oct 6, 2014 3:20 PM by Pål RSS

    Premiere Pro CC hangs on load

    dlr07043 Community Member

      Whenever I try to load PP CC, i get the following message: [/morereel64/releases/2013.09/shared/adobe/MediaCore/Backend/Make/Mac/../../Src/Core/Prop ertiesImpl.cpp-641]. Then elect to continue and the application fails to load completely and I get an unresponsive message.  Trying to run on MacBook Pro, Dual Core, 8 GB memory, Mavericks. Hope someone can help.

        • 1. Re: Premiere Pro CC hangs on load
          Mark Mapes Employee Hosts

          I'll investigate that error code ASAP (Monday at the earliest). In the meantime, you might try clearing your prefs--or if you have customized many settings, rename the Premiere Pro Prefs file so you can revert to them if that measure doesn't help. You'll find the file here: /Users/<username>/Documents/Adobe/Premiere Pro/7.0/Profile-<username>.

          Does this crash occur launching into an existing project and/or creating a new project?

          What plugins, if any, do you have installed?

          • 2. Re: Premiere Pro CC hangs on load
            Mark Mapes Employee Hosts

            It's not immediately clear from looking at the code that the error points to what's causing the crash.

            Does this crash occur when you only when launch directly into a project or also if you create a project on launch?

            • If it's limited to opening a project (or more than one), then a possible workaround is to create a new project and import the affected project through Media Browser. Also, please send me a copy of the project so we can investigate.
            • If PPRO also crashes on creating a new project, then the problem could be in the app preferences. To test this hypothesis, go to ../Documents/Adobe/Premiere Pro/7.0/Profile-<username> and move "Adobe Premiere Pro Prefs" to another folder. Then launch Premiere. If the app launches successfully, please send me the prefs file that you moved so we can investigate.

            I'll send a private message with my email address to send either the project or prefs to.

            • 3. Re: Premiere Pro CC hangs on load
              iamJHashbrown Community Member

              I get the same error. I will get it anytime I open an existing project or a new project.PP error.png

              • 4. Re: Premiere Pro CC hangs on load
                PECourtejoie CommunityMVP

                A french user reported a similar error message, but ending with ComponentFactory.cpp-108: http://forums.adobe.com/thread/1340456?tstart=0 should I start a new thread?

                • 5. Re: Premiere Pro CC hangs on load
                  acorngravity Community Member

                  I am having the same issue on a pc error:

                  d:\morereel64\releases\2013\shared\adobe\mediacore\mediafoundation\...

                  I cannot get the entire script because the error window doesn't show it.

                  I tried the workaround in AE and I tried clearing my prefs (by deleting the prefs file) but I wasn't sure if that's what you meant by 'clearing'.

                  Also, I CAN open my autosaves, (doesn't include what I need) and other PP projects.

                  • 6. Re: Premiere Pro CC hangs on load
                    Pål Community Member

                    I have the same problem, hang on loading and shows d:\morereel64\releases\2013\shared\adobe\mediacore\mediafoundation\...

                    Have reinstalled CC pro but same problem on starting new or old projects.

                     

                    • 7. Re: Premiere Pro CC hangs on load
                      Mark Mapes Employee Hosts

                      @ pål: You are likely hitting the same problem addressed in this thread: Debug event f:\mightysilt_win64\shared\adobe\mediacore\mediafoundation\api\inc\keyframe

                       

                      We are actively investigating the cause of the problem and would welcome details about your case to help isolate what caused a change on your system. Please see Post #24 for the information we're seeking.

                      • 8. Re: Premiere Pro CC hangs on load
                        Pål Community Member

                        Hello again. I removed  CC pro and deleted all CC pro files on the PC. Cleaned the PC with CCleaner (register). Reinstalled and now it works.

                         

                        • 9. Re: Premiere Pro CC hangs on load
                          Pål Community Member

                           

                          Win 7 and CC pro. I had the same problem. When opening CC pro the following massages appears - d:\morereel64\releases\2013\shared\adobe\mediacore\mediafoundation\...

                            And impossible to start CC pro. The only changes on my PC since CC pro worked perfectly, was updating I-tunes and connecting my Ipad and then some drivers was update automatically. I scan my computer to find morereel, mediafoundaton without results. I reinstall CC pro but didn’t help. Then I removed CC pro and deleted all Premiere CC pro files on my computer, reinstalled and now it works. Later on I tried to change "scratch disk" to D and did get the same problem. Changed back to "same as project" and it worked OK again