9 Replies Latest reply: Nov 19, 2013 11:40 AM by John T Smith

PrE 12 fails to load on Win 8

Tengelovich12345 Nov 18, 2013 10:22 AM

Hey all;

Installed PrE 12 on my Win 8 machine, have it updated via the Adoe updater, and PrE still crashes upon load of a new project (PrE starts, but when trying to open/create a new project it crashes), also, when double clicking a .prel file that was saved with PrE9.0 it crashes.

* I have run through check lists on this forum (from installing latest drivers,latest QuickTime, running as Admin etc)

Nothing helps.

Still crashes on (as taken from the event log) "Faulting module name: dvacore.dll, version: 11.0.0.0, time stamp: 0x523cc5bf" constantly.

* Orginizer opens fine and seems to be fully functional

* PrE 9 works fine on the same machine

* No network drives mapped on this machine as well

any clue?

1. Re: PrE 12 fails to load on Win 8

Bill Hunt Nov 19, 2013 10:41 AM (in response to Tengelovich12345)

Tengelovich12345,

You have posted to the Tips & Tricks Sub-forum, which is a repository for articles on how to do things in Premiere.

I will Move your post to the main forum, where you will get many more viewers for your problem, and many more suggestions, very quickly. Your link and any e-mail subscriptions will follow along perfectly.

Good luck,

Hunt
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2. Re: PrE 12 fails to load on Win 8

Tengelovich12345 Nov 19, 2013 10:42 AM (in response to Bill Hunt)

Thank you!
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3. Re: PrE 12 fails to load on Win 8

Steve Grisetti Nov 19, 2013 10:57 AM (in response to Tengelovich12345)

Have you updated your OS to Windows 8.1 with all its patches and updates?

Also, is the Windows 8 on your computer its original factory installation or did you upgrade it from Windows 7 or another Windows OS?

BTW, in my books I recommend that you NEVER open a project created with an older version of the software with a newer version of the program. Premiere Elements 12 will NOT open a Premiere Elements 9 file successfully in most cases and may actually corrupt the .prel file and make it unusabled.
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4. Re: PrE 12 fails to load on Win 8

Tengelovich12345 Nov 19, 2013 10:59 AM (in response to Steve Grisetti)

I have not updated to Win8.1 yet , but my Win8 is fully updated with all the patches
Win 8 is from the factory, not upgraded from Win7.
Lastly, thank you for the advice - will not try this again .
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5. Re: PrE 12 fails to load on Win 8

A.T. Romano Nov 19, 2013 11:11 AM (in response to Tengelovich12345)

Tengelovich12345

I have seen this dvacore.dll type message mentioned online.

I suspect it would be in your best interests to contact Adobe on this serious installation matter as soon as possible.

To do that open the following link, click on "I still need help." to bring up the Adobe Chat pop up.
http://helpx.adobe.com/contact.html?product=premiere-elements&topic=downloading-installing -and-setting-up

I have pre-set 2 in the link for "Downloading, installing, and Setting Up".

I do not know if this will involve replacing the dvacore.dll and would prefer to have Adobe make the call on that.

I am currently running Premiere Elements 12 on Windows 8 and 8.1 64 bit without issues.

Please update us on your progress.

Thanks.

ATR
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6. Re: PrE 12 fails to load on Win 8

Steve Grisetti Nov 19, 2013 11:13 AM (in response to Tengelovich12345)

Meantime I very much do recommend you get the free Windows 8.1 upgrade. As far as performance, I think it's one of the best things Microsoft has ever done!
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7. Re: PrE 12 fails to load on Win 8

Tengelovich12345 Nov 19, 2013 11:13 AM (in response to A.T. Romano)

Contacting them right now, thank you!
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8. Re: PrE 12 fails to load on Win 8

A.T. Romano Nov 19, 2013 11:23 AM (in response to Steve Grisetti)

SG

I did do the Windows 8 to 8.1 64 bit "upgrade". Right now I would not agree with you "...it's one of the best things Microsoft has ever done!" Its trying to slip in Microsoft Account in place of Local Account is particularly disturbing. And it is tricky avoiding that happening to you even in a custom setup to 8.1. Even now with my Local Account with Administrative Privileges, every time I get anywhere near one of the apps, up comes the pop to switch to Microsoft Account.

I am not really seeing a big difference between 8 and 8.1 and still favor 7. But, for what we are all here for, Premiere Elements, the performance of the programs remain the same.

ATR
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9. Re: PrE 12 fails to load on Win 8

John T Smith Nov 19, 2013 11:40 AM (in response to Steve Grisetti)

Not video editing related, but Win8.1 did NOT work on my wife's computer with an ATI graphics adapter... the driver was made "obsolete" by 8.1 and ATI is no longer providing updates (that I could find) for her model

I had to roll her computer back to Win8 - http://forums.adobe.com/thread/1318710
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