2 Replies Latest reply: Nov 19, 2013 2:41 PM by Willam van Weelden RSS

    RoboHelp10 - If we click on 'Show' blank page get displayed.

    AnilsKale Community Member

      I am using,

      RoboHelp10
      IE9
      MSVS2010
      Win7

      Tried with below option,

      Flash Help
      Flash Help Pro
      Web Help Pro


      Trouble in,
      Important to us: When we invoke flash help with respective topic, help get displayed with TOC and topic page, but this topic is default topic(not the expected/requested), with "Allow Blocked Content" button at the bottom. If we click on "Allow Blocked Content", it will display only above requested topic page, without TOC pane, with 'Show' button. If we click on 'Show' blank page get displayed.

      1. When we are displaying content with option 'OptionConstants.CSH_DISPLAY_CONTEXT' it only show topic and it won't show me the TOC along with current selected topic page.

      2. When we are displaying content with option 'OptionConstants.CSH_DISPLAY_CONTEXT' it only show topic with 'Show' link. When we click on 'Show' link, blank page get display.

      3. Tool gives us facitlity to publish the Flash help, where we can choose the folder. This means that it publishes correctly with the expected folder structure. Same folder structure (the published one) we are using. and on the top of that we are not getting expected result.

      4. Published content does not contain any mapid/mapfile.

      5. Skin we were using 'beautiful_vista_flash.fhs'

      6. When we switch between two (help)button, we get proper help topic. If we press 'Show' button, how help will know who is the parent and where is the mapfile (map id) kept. How it finds internally.


      Please assist to resolve it.

      Thanks in advance.