Can't authorise new e-reader using existing Adobe I.D.

[mothermaureen]

Response says that I cannott use an I.D. that I have used before? Why ? This is a different e-reader to the one I had before. I just want to load newly purchased e-books to this new reader.

[Dpakch]

Hi mothermaureen

Can you please explain more about the problem you are facing?

~Deepak

[pwillener]

Your reply is empty!

Are you asking about Adobe Reader or Digital Editions?

[mothermaureen]

Digital Editions

[pwillener]

This is the Adobe Reader forum.

[topic moved to Digital Editions forum]

[sjpt]

Sometimes ADE gets its registration/activation confused and in a semi-authorized state.

Uninstalling and reinstalling does not help.

Unfortunately, it often then gives misleading error messages about what is wrong.

A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.

This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).

Restart ADE, and then reauthorize with your (old) Adobe ID.

In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0