Can't get flash player to stay installed

[Courtadmin]

I download, save and install the program.  Yet each time I do, and it's been countless times now, the program gets deleted from my downloads and flash player is not there the next time I start up the computer.  How can I fix this?

[C_F_McBlob]

Welcome to the Adobe Forums.

To better assist you with this issue we need to know:

What is your operating system? (Windows or Mac) (XP, Vista, 7, 8)

What browser do you use? (Internet Explorer, Firefox, Chrome, Opera, Safari)

[Courtadmin]

I am running Windows 7 Enterprise, with service pack. I have IE 11

installed.

Thank you in advance for your assistance.

In a message dated 11/18/13 1:37:36 P.M. Eastern Standard Time,

forums_noreply@adobe.com writes:

Re: Can't get flash player to stay installed

created by Mike M (http://forums.adobe.com/people/CFMcBlob) in

Installing Flash Player - View the full discussion

(http://forums.adobe.com/message/5852049#5852049)

[Courtadmin]

Mike,

I replied to your email regarding but have not heard anything back. In

looking at the forums, I see that I am not the only person having issues with

this latest version of flash player. Do you know when a fix will be

available?

Again, I have Windows 7 enterprise, and I use IE11 and Firefox. Also the

plug in fails to install in AOL even when I download and install each day.

Assistance will be greatly appreciated.

In a message dated 11/18/13 1:37:36 P.M. Eastern Standard Time,

forums_noreply@adobe.com writes:

Re: Can't get flash player to stay installed

created by Mike M (http://forums.adobe.com/people/CFMcBlob) in

Installing Flash Player - View the full discussion

(http://forums.adobe.com/message/5852049#5852049)

[C_F_McBlob]

Download the following files by right clicking and selecting Save target as" or "Save Link as".

Flash Player Uninstaller

Shockwave Player Uninstaller

Flash Player for ActiveX (Internet Explorer)

Flash Player Plug-in (All other browsers)

Shockwave FULL Installer (ActiveX)

Shockwave FULL Installer (Other Browsers)

Save ALL files to your Downloads folder - DO NOT RUN anything yet.

Reboot your system.

BEFORE opening anything else, go to your Downloads folder and run the UNINSTALLERS to remove all instances of Flash Player and Shockwave.

Run the Flash Player ActiveX Installer.

Next, run the Flash Player Installer for other browsers.

After that, run the Shockwave FULL installer for ActiveX.

Then run the Shockwave FULL installer for Other Browsers.

Once everything is installed, see:Enabling Flash Player in Internet Explorer  and: ActiveX Filtering in Internet Explorer  to make 100% sure that Flash Player is enabled and NOT being blocked by ActiveX controls.

[Courtadmin]

Ok, Mike, I did it. It seems to like it may have taken. The folders are

still in my download folder whereas they were missing before. My Explorer

manage add-ons shows shockwave for both 32 and 64 bit. I will know better

tomorrow when I boot up. As an aside, in control panel it shows flash

player but only 32 bit. Is this okay?

Gary D.

In a message dated 11/21/13 8:00:52 P.M. Eastern Standard Time,

forums_noreply@adobe.com writes:

Re: Can't get flash player to stay installed

created by Mike M (http://forums.adobe.com/people/CFMcBlob) in

Installing Flash Player - View the full discussion

(http://forums.adobe.com/message/5864176#5864176)

[C_F_McBlob]

As an aside, in control panel it  shows flash player but only 32 bit.  Is this okay?

The "Settings manager" is a 32 bit application. It changes settings "globally" meaning if you have the ActiveX 32 and 64 bit plugins installed and even the "other browser" plugin, the settings apply to all from that manager.

[Courtadmin]

Mike,

I regret to advise that the fix did not work. When I booted up this

morning flash player and shock wave did not load. Also, even after loading both,

the plug-in for AOL failed to initialize and does not work even after

re-installing flash player. Do you have another suggestion?

Gary D

In a message dated 11/21/13 8:00:52 P.M. Eastern Standard Time,

forums_noreply@adobe.com writes:

Re: Can't get flash player to stay installed

created by Mike M (http://forums.adobe.com/people/CFMcBlob) in

Installing Flash Player - View the full discussion

(http://forums.adobe.com/message/5864176#5864176)

[C_F_McBlob]

Gayr,

AOL? I didn't know you were using AOL.

Honestly, I wouldn't use AOL. I was a "Win-Mac connectivity specialist" for AOL from 2002 through 2003. That is the most god-awful software you can ever run. Unless you're on a dialup connection and absolutely need it to connect, there's no reason to have it installed, because there's NOTHING in AOL software that their website can't do with Firefox or IE. In addition it can "hijack" connectivity and applications settings in your other browser(s). Seriously... Mail, Chat, News... ALL of that is on their website, the same as it appears in the AOL browser.

That could be at the root of all we're seeing here.

[Courtadmin]

Thank you for the info. I use it only for mail really, so I'll check out

getting to it through IE. If I have access to all my mail folders without

problem then I will remove from my PC.

Gary

In a message dated 11/22/13 2:58:00 P.M. Eastern Standard Time,

forums_noreply@adobe.com writes:

Re: Can't get flash player to stay installed

created by Mike M (http://forums.adobe.com/people/CFMcBlob) in

Installing Flash Player - View the full discussion

(http://forums.adobe.com/message/5866190#5866190)