Photoshop is unable to Register/ Auto-Closes upon opening
MrNameloc Nov 24, 2013 1:52 AMAlright,
I've seen at least one other user with this problem, and it's nothing that can be resolved by signing in and out of the Adobe CC application, or even the Ctrl+Shift+Alt and opening trick.
So recently I went with the $9.99 a month package for Adobe Creative Cloud containing Photoshop and Lightroom.
No matter what I try, it won't ever prompt me to input a serial to register Photoshop, therefore any attempts at opening it set off it's anti-piracy measures and make it force-close immediately after opening/ after it finishes loading.
When I am able to try and register/ finalize registration, it wants me to "complete registration by updating your account information," yet the page continuously loops and clicking "Update and Continue" brings me back to the same page. Which disallows me to register Photoshop.
This is the reason why I, and possibly others, are unable to use Photoshop, for it auto-closes after fully loading, since it cannot be registered the same way Lightroom is.
(Lightroom is registered immediately via a prompt message upon first startup asking for a serial code, one of which that is alread inserted/ auto-inserted by the Adobe Creative Cloud application.)
Upon further investigation to prove my point, on my account the only product registered is Lightroom.
Picture: http://screencast.com/t/0PTyKbUVLA
I've tried the customer support chat.
Multiple times.
Possibly upwards of 16. Each time the representative went down the same list and copy/ pasted the same answers.
It's sad that I was the one to narrow it down and have the problem figured out.
Apparently I have to wait to contact their special support team on Monday to get this resolved.
Although, it appears the package is "Photoshop Photography Program (For CS3+ customers)," which is not the version listed and advertised all over the site.
(This package would indicate that I would not be able to use Photoshop since I have not owned Photoshop prior to purchasing this package.)
Yet the only package that this applies to is this one:
http://screencast.com/t/pDylveniasI
This is insanely annoying.
I would much rather do support via email, and I would also much rather have a more clear product description if the one I selected turned out to have been falsly advertised.
Message was slightly edited by: MrNameloc




