4 Replies Latest reply: Dec 5, 2013 2:14 PM by bob.treitman RSS

    Missing Cursor and other questions

    Rick Boden

      I have a few small issues with using SendNow.  First of all, there is no flashing cursor (I'm using Chrome) so I have to guess where I am typing.  Next, I have a Typinator shortcut that I use for a signature line but it does not work.  I have to use it in a text editing app, then cut and paste into the SendNow window.

       

      My last issue may not be completely the fault of SendNow but when I use my Satellite ISP, it seems to upload the file, but then hangs during the virus check and I have no choice but to cancel, thereby losing everything I have typed as well as the file.

       

      Thanks for any help.

        • 1. Re: Missing Cursor and other questions
          bob.treitman Employee Hosts

          Hi,

          I cannot reproduce the non-flashing cursor that you are seeing. (I tested with Chrome on Mac OS X 10.9.) It would be good to hear from other forum readers if they are seeing the problem that you are.

          Unfortunately, there is no way to integrate your Typinator shortcut into the SendNow application. You'll have to use your workaround.

          How large are the files that you are attempting to send?  We can try to look into the upload failure. When was the last time that this occurred? Does it happen with all files, or jsut very large ones?

          • 2. Re: Missing Cursor and other questions
            Rick Boden Community Member

            Thanks, I just tried SendNow with Safari and there is a visible cursor and both a small 1MB and larger 35 MB file were sent sucessfully so it looks like it is an issue with Chrome (31.0.1650.57) on my Mac (10.9).   I guess I'll stick with Safari when sending files.

             

            Regarding the Typinator shortcut, I do remember this working fine a couple of months ago in SendNow so I am guessing there were some changes made.

             

            Rick

            • 3. Re: Missing Cursor and other questions
              Rick Boden Community Member

              I am still having issues uploading whenever I use my satellite internet connection.  SendNow just hangs at the Virus Scanning stage.  I thought this might have been related to Chrome but it just happened in Safari.  I'm not sure if it would eventually work because I usually get tired after about 5 minutes and switch to my other ISP.   But I would prefer to work with my Satellite ISP as that has more bandwidth.

               

              Hoping you can look into this.

              • 4. Re: Missing Cursor and other questions
                bob.treitman Employee Hosts

                Not sure what to say about the satellite ISP issue. If it's working with your other (non-satellite, I assume) ISP, I suggest that you use that.

                As Jonathan wrote in a response earlier this week, we're working on making some substantial changes to the large-file sending/sharing experience. Stay tuned.