Context Sensitive Help in Robohelp not working for Web Help output

Report · Nov 26, 2013

Hi

I am using Robohelp 10 and the output type is Web help.

I have copied only the WebHelp Folder generated to the Weblogic Application Server and not the entire Project Folder generated by the RoboHelp.

Now that I am able to access the help from the URL as follows

http://localhost:9900/rbh/WebHelp/index.htm,

But when I try to pass the Map Id along to get the Context Sensitive Help , I still am getting the same first starting page, the URL I have used is

http://localhost:9900/rbh/WebHelp/index.htm#<id=3>.

I have copied the Map Id file to the App Server into the WebHelp Folder.But still Iam not able to get the Context Sensitive Screen.

Am I missing something. Please suggest.

Thanks,

sdesab,

Report · Nov 27, 2013

Have you included the context sensitive info in your output? This is

something easily overlooked.

In the SSL settings, go to Content Categories and select the category.

Make sure all files in the section Map Files are checked. Regenerate and

it should work.

Greet,

Willam

Report · Nov 27, 2013

William,

Thanks for the tip, verified the Map Files, but it did not resolve the issue.

Mark

Report · Nov 27, 2013

Can you check the file whcshdata.htm (in the output) in notepad? Do you

see a list of your map id's in this file.

Greet,

Willam

Report · Nov 27, 2013

I am a novice. Can you please help me to know how to include the Context Sensitive info in the Output?

Thanks,

Sdesab

Report · Nov 27, 2013

Sdesab,

You have to work with your program designers and determine who will generate the Help Keys (also called Map IDs). The help keys then need to be put into the program so the program knows where to find the help topic. Map IDs are created from the topic's properties on the Advanced tab.

That is a simple explanation. I cannot go beyond that.

Mark

Date: Wed, 27 Nov 2013 08:36:28 -0800

From: forums_noreply@adobe.com

To: steelcasemark@hotmail.com

Subject: Context Sensitive Help in Robohelp not working for Web Help output

Re: Context Sensitive Help in Robohelp not working for Web Help output

created by sdesab in RoboHelp - View the full discussion

I am a novice. Can you please help me to know how to include the Context Sensitive info in the Output?

Thanks,

Sdesab

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Report · Nov 27, 2013

See my reply in thread: http://forums.adobe.com/message/5880069#5880069