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1. Re: Prelude wont allow me to update from Creative Cloud. Error: "File maybe corrupt"
Ada_Wang Nov 29, 2013 2:09 AM (in response to AzzieScott)Hi -
Sorry to hear you're in trouble. I'd like to get more information from you.
1. Does "did an clean install" mean you installed Prelude on a clean machine?
2. Are you using "Adobe Creative Cloud" to install the patch?
Thanks,
Ada
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2. Re: Prelude wont allow me to update from Creative Cloud. Error: "File maybe corrupt"
AzzieScott Nov 29, 2013 7:51 AM (in response to Ada_Wang)Yes, Its on a clean system. I did a clean install of my mac OS and reinstalled all my adobe apps. I used creative cloud app to install the apps. I dont use anything else to install my CC apps. And still getting error message.
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3. Re: Prelude wont allow me to update from Creative Cloud. Error: "File maybe corrupt"
AzzieScott Nov 29, 2013 7:55 AM (in response to AzzieScott)also another adobe staff member on this forum recommended I use this site to download the prelude app if I was having trouble:
http://prodesigntools.com/adobe-cc-direct-download-links.html.
I didn't do it because I don't understand why would I need to use a third party site to download an app when Im supposed to be downloading it natively from CC. It just didn't make any sense to me. Especially coming from an adobe staff member.
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4. Re: Prelude wont allow me to update from Creative Cloud. Error: "File maybe corrupt"
Ada_Wang Dec 2, 2013 1:07 AM (in response to AzzieScott)Hi -
I did a clean install of my iMac with 10.8.5 today, then I signed in creative.adobe.com and grabbed a newest "Adobe Creative Cloud" application, after that I could install Prelude CC and the patch from the "Adobe Creative Cloud" application successfully.
I check my"ACC" app's version is 1.2.1.260, could you check yours? It locates at "Preferences..."->"General"->"Account", If the version of your "Adobe Creative Cloud" app is not the newest, please update it and retry.
PS: I did the same steps on a clean machine with Mac 10.9, it passed as well. Please let me know if it works for you.
Thanks,
Ada


