A12E5 -- Please Help.

[vegascoop2]

I kept getting an error message when trying to install Creative Cloud applicaiton manager (A12E5) or the Adobe Application Manager.

I have tried the suggestions in following threads/links and nothing works:

http://forums.adobe.com/message/5758293#5758293

http://forums.adobe.com/message/5581753#5581753

http://forums.adobe.com/message/4811565#4811565

http://forums.adobe.com/thread/1087843

http://forums.adobe.com/message/4811565

http://forums.adobe.com/message/5677143

http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creat ive-cloud.html

http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation- download.html

I have uninstalled everything including using Adobe cc Cleaner, and nothing works!

I have disabled the Windows firewall and it does not work.

I have tried installing in safe mode and it does nto work.

I paid for the software and it will not run.  Using Windows 7 64 bit, my only firewall is the one built into Windows.  Please help!

Here is the latest from the PDApp.log after runing creative cloud install:

12/01/13 08:13:10:464 | [INFO] |  | ASU | OPM | OPM |  |  | 5504 | Build Version - 7.0.0.394

12/01/13 08:13:10:464 | [INFO] |  | ASU | OPM | OPM |  |  | 5504 | Logging Level verbosity Set  to 4

12/01/13 08:13:10:464 | [INFO] |  | ASU | OPM | OPM |  |  | 5504 | Schema version and schema compatibility version are same or greater than current

12/01/13 08:13:12:570 | [INFO] |  | ASU | OPM | OPM |  |  | 5504 | Successfully opened opm session, db location:C:\Users\Mark\AppData\Local\Adobe\OOBE\opm.db in opm_createLibRef

12/01/13 08:13:12:570 | [INFO] |  | ASU | OPM | OPM |  |  | 5504 | No Record found for the input fields in opm_getValueForKey

12/01/13 08:13:12:570 | [INFO] |  | ASU | OPM | OPM |  |  | 5504 | Released OPM refrence successfully in opm_freeLibRef

12/01/13 08:13:13:194 | [INFO] |  | ASU | PIM | PIM |  |  | 5504 | Build Version - 7.0.0.426

12/01/13 08:13:13:194 | [INFO] |  | ASU | PIM | PIM |  |  | 5504 | Logging Level verbosity Set  to 4

12/01/13 08:13:13:194 | [INFO] |  | ASU | PIM | PIM |  |  | 5504 | CREATE PIM Instance ...

12/01/13 08:13:13:194 | [INFO] |  | ASU | PIM | Utilities |  |  | 5504 | File 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\pim.db-journal' does not exist

12/01/13 08:13:13:194 | [INFO] |  | ASU | PIM | PIM |  |  | 5504 | trying to createOrUpdatePIMDbSchema.

12/01/13 08:13:13:194 | [INFO] |  | ASU | PIM | PIM |  |  | 5504 | Current db schema version on machine 1.

12/01/13 08:13:13:194 | [INFO] |  | ASU | PIM | PIM |  |  | 5504 | Current db schema version to install 1.

12/01/13 08:13:13:194 | [INFO] |  | ASU | PIM | PIM |  |  | 5504 | PIM DB Schema is up to date. Current schema version is 1.

12/01/13 08:13:13:194 | [INFO] |  | ASU | PIM | PIM |  |  | 5504 | PIM Database is Up To Date.

12/01/13 08:13:13:194 | [INFO] |  | ASU | PIM | PIM |  |  | 5504 | PIMSqlite closeDB status 0

12/01/13 08:13:13:194 | [INFO] |  | ASU | PIM | PIM |  |  | 5504 | FREE PIM Instance ...

[Jeff A Wright]

Vegascoop2 have you been in contact with our support team?  If so do you have a case number which I can reference?  If not then I would recommend contacting our support team.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

[vegascoop2]

Jeff,

I've been in the chat "line" for more than two hours.  For more than an hour it has said, "there are 1 customer(s) in line ahead of you."  Is this typical?  I get the feeling none of the customer support reps want to respond to my question.  How can there be only 1 person in front of me for 80 minutes when it went from 7 to 1 in about 50 minutes?

Still waiting.

Also wondering why someone cannot just post the instructions here.

I do not have a case number to post.

[Jeff A Wright]

Vegascoop2 with the amount of threads you have already identified it would be best if you work directly with our support team.  It will be much more efficient than asking you to list each step performed and the results of those steps so that duplicate troubleshooting steps are not offered.

Please also be aware that North America support was shutdown in observance of a major U.S. holiday.  It is likely there will be increased volume after this shutdown.

[vegascoop2]

Jeff,

I'm not sure what you consider "efficent" but being trapped waiting next my computer for hours, beacuse there is allegedly only 1 customer ahead of me is certainly not "efficent" for me.  (I understand it may be "efficent" for you.)

I will continue waiting, because, hey, -- clearly I'm next in line.  But there will reach a point as I approach three hours of waiting with "1 customer(s) in line ahead of you" that I will have to give up.

If you know the steps I will be asked to perform by customer support, just post them.  PLEASE POST THEM IN THIS THREAD.  Do not point me to other threads.

[vegascoop2]

Chat person guided me through deleting all Adobe folders on my system and then restarting with selective startup.  Unfortunatly this did not work.  I do have a case number now:

Case #0184954722

[Jeff A Wright]

Vegascoop2 I reviewed case 184955221 and it appears that when you were on a wired connection you were able to install the Creative Cloud desktop is this correct?

Message was edited by: Jeff A Wright with updated case number

[vegascoop2]

Yes, the probelm was solved by changing to a wired connection.  Apparently everythime these apps need updating I have to haul my computer up a flight of stairs.  No other software which updates over the internet seems to have this problem. 

I am satisfied with Adobe's support on this issue, but annoyed by the solution.

[Jeff A Wright]

Ok thank you for the update. 

You may want to look at your wireless access point settings to see if you can turn up the signal level.  Not all routers have this feature but some do.  You may also want to look at repositioning the wireless access point to avoid whatever obstruction is causing the corrupted downloads.