• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
0

Is the webpage for downloading Adobe Flash broken?

New Here ,
Dec 01, 2013 Dec 01, 2013

Copy link to clipboard

Copied

I'm using Firefox 25.0.1 with Windows 7 on a Dell laptop, and for the past 3 days I've tried unsuccessfully to download Adobe Flash Player.  I start at this screen:  http://get.adobe.com/flashplayer/.  It shows the current version to be Version 11.9.900.152 and correctly identifies my system as Windows 64-bit , English, Firefox.  I click on Install now and am taken to this screen:  http://www.adobe.com/.  This has a Black Friday deal offer which cannot be closed, and  in the lower right, a box for Downloads.  I click on Adobe Flash Player, and am taken back to this screen:  http://get.adobe.com/flashplayer/.  This is an endless loop, and at no point do I get a download.

Can I report this somewhere other than this forum? 

Thanks for any feedback.

Thom Malone

Views

972

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Dec 01, 2013 Dec 01, 2013

Copy link to clipboard

Copied

Download the Adobe Flash Player installer directly by clicking one of the following links.

Flash Player for ActiveX (Internet Explorer)

Flash Player Plug-in (All other browsers)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 01, 2013 Dec 01, 2013

Copy link to clipboard

Copied

The problem is that the "Optional offer:" part* is not shown in Firefox at the site https://get3.adobe./en/flashplayer/update/plugin/ and you can't download anything then.

My version of Firefox: 25.0.1

Screenshot: http://i.imgur.com/wpINqjE.png

In Internet Explorer 11 the download works fine.

Please fix it.

* I do not understand why Adobe is including this "Optional Offer", which is activated by default.

That kind of "if you don't read properly, you download/install software you nerver wanted"-thing is common these days and it screws up so many computers.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Dec 02, 2013 Dec 02, 2013

Copy link to clipboard

Copied

Do you have any adblocking extensions installed in Firefox?
That can sometimes hide the offer portion.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 06, 2013 Dec 06, 2013

Copy link to clipboard

Copied

Yes, I'm also very interested in what ad blocker (if any) you might be using.  Please do let us know.

Thanks,

Chris

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 08, 2013 Dec 08, 2013

Copy link to clipboard

Copied

LATEST

Hello again,

Ghostery blocked the Adobe Anlaytics because the retrieved data is shared with third parties.

So here is my question again: why does Adobe do things like this?

My mom did download a new version of flash player about a month ago and did not recognise that the "optional offer" (which is not optional at all, because it is marked by default) is marked.

After installing the software her computer reduced it's speed down to ca. 20%.. of course there already was an antivirus software on the computer.. and a computer with two antivirus softwares is never working correctly.

Have a nice sunday.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines