4 Replies Latest reply: Dec 2, 2013 6:37 PM by bob3352 RSS

    Outlook 2007 crashed complaining that Sendnow was the cause

    bob3352 Community Member

      I uninstalled Sendnow, downloaded the current version, re-installed it, rebooted, and restarted Outlook.  Although the Sendnow installer said it had been installed the Sendnow Icons do not appear in Outlook.

        • 1. Re: Outlook 2007 crashed complaining that Sendnow was the cause
          bob.treitman Employee Hosts

          What version of Microsoft Outlook are you using?

          Are you not seeing the SendNow icons in both the Home window and the Compose window? Or just in one?

          If you open that Outlook Options window, do you see "Adobe SendNow for Microsoft Outlook" listed under Active Application Add-ins?

          • 2. Re: Outlook 2007 crashed complaining that Sendnow was the cause
            bob3352 Community Member

            Thanks Bob,

            I am using Outlook 2007 on that machine.   My laptop has 2010 and no

            problem with Sendnow there, it works fine.

            In digging through the Outlook setup I found a little panel that says

            the Sendnow addon has been specifically disabled.  It gives me the

            option of enabling it but when I do it Outlook immediately crashes

            and blames the Sendnow addin when I re-start.  I cleaned out mail

            boxes etc etc to no avail.

            Not sure whether this is associated but it seems as though the

            initial crash I had occurred in late October.  In checking the MS

            updates on the machine a whole series of updates were done in mid

            October including several "security" updates to Outlook???  

            Bob

            • 3. Re: Outlook 2007 crashed complaining that Sendnow was the cause
              bob.treitman Employee Hosts

              Thanks for the additional information. It does sound as though Microsoft made a change in Outlook 2007 that is causing a problem for our plugin. I will pass this along to the development team to see if there is anything that they can do.

              We would be interested to hear from others running Outlook 2007 to see if they are having problems, as well.

              • 4. Re: Outlook 2007 crashed complaining that Sendnow was the cause
                bob3352 Community Member

                Perhaps this will help?  This is the "Disabled Items" window. 

                 

                 

                 

                Enabling the Sendnow Addin from this window causes the crash.

                 

                 

                 

                 

                 

                cid:image001.png@01CEEF9D.4A2C3C40

                 

                 

                 

                I thought I should run this diagnostic routine

                 

                 

                 

                 

                 

                 

                 

                Unspecified "Repairs" were made but no joy by pressing the "Enable" button!  Sendnow caused a crash.